Champion Chrysler Dodge Jeep - Service Center

Bought a $47,000 Jeep Wrangler back in June 2021...used with 49,000 miles. Battery goes out 4 months later, was stranded twice. Figured it was still under factory warranty, so I came to the dealership Ha with 49,000 miles. Battery goes out 4 months later, was stranded twice. Figured it was still under factory warranty, so I came to the dealership Had to pay $436 for a new battery, apparantly the warranty for a battery is only 3 years and 36K miles for new vehicles. At the service counter, Kathy explained the warranty package i purchased with the car (approx $3K) adds on an extra 24K miles for the powertrain only but doesnt cover a battery. Professional and courteous staff, but this is definately not right...its only been 4 months....BUYER BEWARE!!! More

Excellent service, helpful personal, staff that go out of their way, prices are reasonable, plenty of technicians that are friendly and professional, would recommend Champion for all your stuff with cars. their way, prices are reasonable, plenty of technicians that are friendly and professional, would recommend Champion for all your stuff with cars. More

Worst client service I have ever experienced Last week I received notification from my family that my father who has been battling cancer was being moved to Hospice and that I should leave Housto Last week I received notification from my family that my father who has been battling cancer was being moved to Hospice and that I should leave Houston to be in Florida as soon as possible. Because I did not know how long I would need to be there I decided that it would make the most sense for me to drive across Friday morning. Unfortunately when I got about 1/2 way there my new jeep that I bought this past summer broke down. I was able to make it to Champions Chrysler Dodge Jeep in Gulfport MS and I proceeded to explain the situation to the service manager that my father was going to pass at anytime and I needed to get to Florida as quickly as possible. I asked him if there was anyway that they could look at my jeep immediately to see what was wrong to either fix it or let me know if it was safe to drive. Initially he simply said "no we wont be able to look at it until the following week" I literally had to beg him with tears running down my face to get them to look at it, which they did. The technician advised me that it appears that the rear differential has a problem and they did not advise driving it. I then asked how quickly they could get it fixed to which I got the response "sometime next week". The complete and utter lack of compassion from this dealership floored me.. I then asked that since my jeep was under warranty if they could provide a loaner car so that I could get back on the road and continue to FL.. The response I got was "no we wont do that". I then had to spend the next hour on the phone trying to make arrangements to get a rental car.. Unfortunately at that time I received word that my father had passed. Needless to say I was not in a good spot mentally. At that point I could have used any help possible. Unfortunately this dealership would do absolutely nothing including not even providing a ride to the rental car company that was only a mile away. Eventually I was able to get the rental car however because so much time had been wasted at the dealership I ended up having to get a hotel and didn't arrive to FL until the following day. Missing any chance to see my father one last time. On Monday I tried to followed up with the dealership to check on the status of the repair. I called four times over the course of the day and went to the service department voicemail each time with never getting a call back. Finally I called a fifth time and asked the person that answered the phone to walk over to the service department and let them know I needed to talk to them.. She went over there only to tell me that they are all busy and I would need to call back later which I never did. Finally on Tuesday morning I was able to speak with someone only to find out they had not even looked at it yet. At that point I was beyond frustrated due to the fact that until it is fixed I am stranded in FL and cant leave until I am able to pick it back up on the way through back to Houston.. I asked them when they thought this would be and they literally could not give me an answer.. At that point I was done with Champions Dealership and contacted a towing service to have it moved to a different Jeep dealership about 15 miles away from the current one. The new dealership which is Bayside Chrysler Dodge Jeep in Biloxi MS is hopefully looking at it today. So far it has been night and day difference with the quality of service.. Words cannot begin to express how angry and dissatisfied I am with Champions Jeep and even though there is not much that I can do about it, I at least wanted to share my story on social media in hopes that it may reach out to someone in the Gulfport MS area that may now at least reconsider going to Champions for a new vehicle or service. Please feel free to share this with as many people as you want maybe at some point it will make it back to Jeep and they can address the level of service that one of their dealerships is providing More

Service Department hit a new level of incompetency!!!! Brought my Chrysler 200 in for ABS warning light. Gave them error code based on computer diagnostic I had done by my normal service center who said t Brought my Chrysler 200 in for ABS warning light. Gave them error code based on computer diagnostic I had done by my normal service center who said they wouldn't be able to repair the problem. Champion Dodge service personnel claimed they had to do their handy-dandy, deep dive, tell the mechanic everything-he-needs-to-know, diagnostic check, which happened to cost $119.00. Diagnostic check by mechanic came back with exactly the same code as I gave them!!!!! Next the part had to be ordered and was told it would take 5-7 business days. Had to pay for the part up front and noticed on the paperwork they had me sign that their "cost" for the part was listed. They were charging me 350.00 for a 173.00 part (50% mark-up on part). 8 days later I call to find out if part had arrived. I was told part was at the shop. Service guy claimed no one gave him the white slip to let him know the part had arrived so he could call me to schedule an appointment. dropped off car on Friday afternoon for repair on Saturday and rented a vehicle. Received a call one hour before shop closed on Saturday to tell me another customer had been raising xxxx all day and mechanic wasn't able to finish my car. I should have been suspicious but I let it go. Monday I drive one hour to pick up my car and found it in the service bay area with the hood up. It was 10 minutes before the shop closed so no way was my car going to be finished. No one had bothered to call me. I asked the service person at the desk what happened. His replied that in his opinion the mechanic had been whining like a little xxxxx all day and didn't get his work done. I was told that my vehicle would be ready the next day. I called the following day to ask if vehicle would be ready and was told it still wasn't fixed. I received a call about noon to let me know that my battery was dead and they couldn't get it to hold a charge. They had called O'Reily's auto parts store and found out a new battery would be 176.00. I told them I would get a battery and bring it to them. I called O'Reilly's auto part store near Champion Dodge and asked about the price of a battery that would fit my car. They quoted me 139.99 for 2 yr warranty and 149.99 for 3 yr warranty. I called Champion service center back and told them of the price O'Reilly's quoted me. Seems they were going to charge me 16.00 to take my battery a couple of blocks, buy and install the new battery. About 3:00 that afternoon I received a call saying my car was ready. They were able to charge my old battery but they suggested I get a new one soon. When I went to pick it up I was asked what price had been quoted me for the job as the person who gave me the quote didn't show up for work today. I smiled and cocked my head ever so slightly. I was just about to tell them the quote was 100.00 when the service manager, Herb, called for the paperwork that had been scanned into their system. Paperwork arrived and Herb tried to charge me for the part, again. I had to show him in the stack of paperwork where I had already paid for the part. I told him that this entire experience had been bad. He didn't charge me for the rental car so for that I am grateful. I will never let them work on my car again and I will make sure all my friends and family members know how incompetent this bunch of yahoos are. More

Jeep Repair I posted a review of Champion and made a complaint that the Service Department didn’t seem to care about their customers. They have redeemed themselve I posted a review of Champion and made a complaint that the Service Department didn’t seem to care about their customers. They have redeemed themselves by providing me a loaner and making sure my Jeep Commander was fixed properly. Cheryl called me to make sure everything was ok and that I was happy. Thank you for your efforts. More

Great help in a hurry. We were traveling from OK to FL when our car began to make a loud unusual sound. We were staying over night in Bioloxi so went to Champion right befor We were traveling from OK to FL when our car began to make a loud unusual sound. We were staying over night in Bioloxi so went to Champion right before closing. The service dept had just closed up but they told us to come back at 7:30 the next morn. We did and they took us right in, Diagnosed the problems and had it fixed in 2 hrs and we were back on the road. The service Mgr , Alex Caspolich, was very polite and friendly and very helpful to us as travelers. . Our charges were in line with the work being done. I would definitely recommend them. More