Champion Chrysler Dodge Jeep RAM

I had an appointment and I got there and they were too busy to see me. So I have yet to make another appointment. They also say they don't have a loaner car for me as I was promised when I bought the car. busy to see me. So I have yet to make another appointment. They also say they don't have a loaner car for me as I was promised when I bought the car. More

My Jeep was serviced under recall. I was informed the repair would be done same day. It was but I was informed that it was not, only later to be informed that it was done. Very unpro I was informed the repair would be done same day. It was but I was informed that it was not, only later to be informed that it was done. Very unprofessional and confusing. No documentation received although a request was made. More

Great customer service and friendly people. They provided a prompt ride to the Gulfport airport car rental. A great place to buy a vehicle or get it serviced. . They provided a prompt ride to the Gulfport airport car rental. A great place to buy a vehicle or get it serviced. . More

They have great customer service got me out of there quick very professional and work with me well quick very professional and work with me well More

Third vehicle from Champion and Ben Barr. I will buy here again! Thanks yall for everything! I will buy here again! Thanks yall for everything! More

Quick and easy, even had a ride to and from work while car was being worked on. car was being worked on. More

It was great, everything was taking care of. Sending everyone i know to buy from them Sending everyone i know to buy from them More

My Jeep was serviced under recall. The estimated repair time was five hours, but the service was completed ahead of schedule. The necessary repairs were performed, and the vehicle is The estimated repair time was five hours, but the service was completed ahead of schedule. The necessary repairs were performed, and the vehicle is now compliant. More

I called Champion Chrysler Dodge Jeep Ram on the 16th at 11:38 am and made an appointment to have airbag recall and since they confirmed that the dash needed to be removed, to fix the passenger side vents n 11:38 am and made an appointment to have airbag recall and since they confirmed that the dash needed to be removed, to fix the passenger side vents not blowing cold air when the A/C is on. On the 20th at 7:30 when I arrived at Champion, there were 2 vehicles in front of me. I told them that I was bringing in my Ram 2500 to have airbag recall service and no cold air coming from the passenger side vents when the A/C is on. I gave them the key and called Lyft for a ride home. I spoke to Ashley. I received a call on the 20th at 11:16 from Ashley saying that I needed an A/C compressor and a heater core. I agreed to the work because they said it was needed. She said that the core would need to be ordered and it would be in Monday. I called Tuesday the 24th at 8:33 am and Ashley said that it came in late Monday afternoon and she would call me when the job was finished. I waited until the 28th and called again. Ashley was out so I spoke with the Service Manager at 10:29. He said that it was not finished, but he would speak with Ashley and the mechanic and call me back on Monday morning the 30th with an update. He didn’t call. Again I had to call and Ashley said that it was being worked on. I asked her if the Service Manager had spoken with her and she seemed confused. No he didn’t speak to her to get an update. She asked if I would like to speak to the Service Manager and I said yes. I asked the Service Manager why he didn’t call me back and he said that he would call when it was done (I’ve heard that story). I reminded him that he told me that he would call Monday morning with an update after speaking with Ashley and the mechanic. He said he was sorry about the mix-up, but I told him that there was no mix-up and that I spoke with Ashley. He said that they would try to have it finished Monday. I told him that I am a Google reviewer (local guide) and if they cannot give better service I will give a 1 star review. He stated that he did not appreciate a threat of a bad review, but I corrected him that it was not a threat but a fact which I did. He said that he would call me when it was finished (now that sounds familiar). I was finally called on Tuesday the 31st at closing and was told it was ready. The truck has been in the shop since the 20th. There has been over 70 work hours since then. To me this is EXTREMELY EXCESSIVE! Upon arrival I was greeted by the Service Manager who was apologetic. I gave him this statement explaining my experience with the exception of this paragraph. He apologized for the time it took to make the repairs, but they had to be extra careful because the components were brittle and they had other vehicles to repair. I still have trouble understanding why it took over 70 business hours to complete. Eventhough they were extra careful one or two of the defrost vents were broken and he said that the replacement had been ordered and will be replaced free of charge. Thank you for that. I understand that there was 1 day that it couldn’t be worked on because of the heater core was on order. Speaking of which, the initial issue that cold air was not coming from the passenger side vents had not been fixed! He said that maybe the door of the box where the air conditioning system comes into the cab was not opening all the way. I forgot the term he used for the box. I think his name is Jeremy, but I’m not sure. He kept saying that the mechanic was pulled from my truck to fix other cars and if he was pulled off from them and so on, that is poor time management. I remember when I was in the Army working as a wheeled vehicle mechanic that I hated to be pulled from a job to work on another job and then another, before I could get any of them finished. It was frustrating to have to start a new job knowing that I had to go back eventually and finish each one. Complaints stopped that practice. More

I appreciate Darling she is very polite and professional. Kept me updated on the services on my vehicle so glad she is back at Champion. Kept me updated on the services on my vehicle so glad she is back at Champion. More