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Champion Chevrolet - Service Center

Johnson City, TN

4.6
398 Reviews

398 Reviews of Champion Chevrolet - Service Center

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September 03, 2024

I'll say this. ...Shannon's help was 2nd to none. I had 4 tires delivered but I wanted to make sure the alignment was good before mounting the new tires. Initially s More

by KDKELLER24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2024

1200. 00 service did not solve my engine light problem. Now truck needs a sensor, and it is not available and there is not foreseeable date for availabilit More

by kevans12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon Monroe
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Champion Chevrolet responded

We are very sorry for the delay. Parts availability can sometimes be an issue out of our control. We will work very hard to all we can to expediate the delivery of the parts to repair your car. Please contact me directly if i can answer any questions. Thank you Mark Leonard 423-282-2121 ext 1030

September 01, 2024

They replaced some of my fuel injectors only my Suburban when the check engine light came on at 80,000 miles. Tough to get an appointment but did a great job. Communicated well. More

by DKtel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason
August 31, 2024

Went to dealership because check engine light came on for my brand new Trax with 500 miles on it. Wife sat there an hour and half for them to put computer on it to get code. I know from experience tha don't More

by BIGVOLS32
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shannon Monroe
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason was actual service advisor
Aug 31, 2024 -

Champion Chevrolet responded

I apologize we did not meet your expectations. There are many factors goes into how long a diagnosis may take. It is very similar to going to the DR. We can get you right in and out at times and others it may take much longer. The actual time to check could be 10 minutes once we get it in the shop and the technician looks at it. We get backed up and behind at times causing delays in service. Thank you for your business.

August 31, 2024

As always, excellent service and professional employees doing their jobs and doing them well I’ve said this championship More

by LARRYS3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

Great service gentleman came right too me I can’t walk I’m In a wheel chair so he took excellent care to fulfill my needs and was a wonderful experience didn’t get his name but hats off too him ! More

by freddielarge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David was my salesman don’t remember last name
August 30, 2024

Overall, the service work is very good. On the occasion I wasn't satisfied, they corrected the problem. Shannon Monroe is an outstanding Service Advisor. More

by FULLBRIGHTC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

I have dealt with Champion Chevrolet for many years and have always received excellent service. Their service department led by Mark Leonard is the best. More

by w4whg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Leonard
August 30, 2024

They are nice, quick, & friendly - I'll bring my truck back when needed. It's always nice to look at their new cars too. More

by ZJLDMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 30, 2024

X x x x x x x x x x x x x x x x x More

by SAM.CLAWSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shannon Monroe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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