Champion Chevrolet - Service Center

Very professional, nice, fast and efficient. They do a great job and I would recommend using them They do a great job and I would recommend using them More

They looked after me on an expensive job. It could have been worse. Thank you. It could have been worse. Thank you. More

Great Service I received great service as usual. Terry was extremely helpful. He provided good updates during my brake job. Everyone was very nice and helpful. Coff I received great service as usual. Terry was extremely helpful. He provided good updates during my brake job. Everyone was very nice and helpful. Coffee was good also. More

Great people and business I’ve had my new car for 3 months. I had a great experience with everyone I dealt with. I financed my car through my credit union but still had to talk I’ve had my new car for 3 months. I had a great experience with everyone I dealt with. I financed my car through my credit union but still had to talk to the financial officer to transfer the funds. I just returned for my first oil change. Will continue to use them and will buy from them again. More

Service center was helpful and considerate to my needs The last time I visited this service center was very displeased..this go round was a pleasure. The service department helped me with all my need and m The last time I visited this service center was very displeased..this go round was a pleasure. The service department helped me with all my need and my Cadillac is back to perfect condition..thank you to Terry and Todd!! More

Champion Chevrolet Great place for Saturday service. First come, first serve. I was in and out in 35 minutes with an oil change and tire rotation. Great service departme Great place for Saturday service. First come, first serve. I was in and out in 35 minutes with an oil change and tire rotation. Great service department More

They r very professional. I was updated as needed They r professional and worked to fix the air conditioner on my truck he service dept was been clean. The service reps were friendly and they have the They r professional and worked to fix the air conditioner on my truck he service dept was been clean. The service reps were friendly and they have the attitude they want to help the customer More

Service Department Oversights I set up an appointment to have my Saab's airbag recall completed through Champion Cadillac since they handle Saab recalls now. I set up my appointmen I set up an appointment to have my Saab's airbag recall completed through Champion Cadillac since they handle Saab recalls now. I set up my appointment online 2 weeks ahead of time. I received no fewer than 3 automated emails over that 2 week period and another likely automated email from the service adviser. I also sent an email to the service adviser to confirm my appointment, which was never responded to. I then called the dealership and spent 15 minutes on hold waiting to talk to a service adviser before hanging up. The day of the appointment when I arrived at the dealer, I was told that my customer information did not pull in from the appointment I had set up online. After reentering all info, I was told my car would ready in about an hour to one and a half hours. I hung out in the waiting room for about a half hour, then walked the dealer lot for another half hour before returning to the waiting room. While walking I closely paid attention to the PA system listening for my name and did hear other names called. Eventually the service manager reached out to me and told me that they had paged me several times (I heard nothing) and that they would need to order parts in before they could service my car. The service manager said that they'd reach out to me once the part was in. I was happy with the professional attitude and kindness the employees had. However, not only did the dealership waste over an hour of my time, they ignored my attempts to be sure that my appointment was setup correctly ahead of time and that parts were in stock. Overall I'm not impressed with the customer service that the service department has provided me. More

Very Good Service on Cadillac Escalade was performed under warranty and done exceptional!! Thanks!!! I will return for any other work that needs to be done Service on Cadillac Escalade was performed under warranty and done exceptional!! Thanks!!! I will return for any other work that needs to be done on my wife's vehicle! More