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398 Reviews of Champion Chevrolet - Service Center
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April 14, 2018
very pleased with all aspects of service i was pleased with all aspects of my service. everything was done on time as i had requested. i would return again anytime i need parts or service. i was pleased with all aspects of my service. everything was done on time as i had requested. i would return again anytime i need parts or service. More
by ALLENH1120
Verified CustomerEmployees Worked With
Brad Cunningham
April 14, 2018
Super and knowledgeable staff. Excellent staff. Very knowledgeable and professional. Dealership was as clean as could be. The service manager explained the work to be done and apps. Excellent staff. Very knowledgeable and professional. Dealership was as clean as could be. The service manager explained the work to be done and apps. How long it would take. Was in and out in no time. More
by DORTON33
April 13, 2018
Service Representatives Customer Service was great I was a little upset for the time it took on my car but they explained in detail the problems. They seemed to care and pati Customer Service was great I was a little upset for the time it took on my car but they explained in detail the problems. They seemed to care and patient with me I appreciated that kind of service. More
by JIM.COCHRAN1
Employees Worked With
I don't remember names but all the employees gave good customer service.
April 12, 2018
My experience was excellent. I have given this rating because when they are excellent what other rate can I give them. They are wonderful to work with. I appreciate them. I have given this rating because when they are excellent what other rate can I give them. They are wonderful to work with. I appreciate them. More
by joker77
Employees Worked With
Brad Cunningham
April 11, 2018
Four trips to get my HHR repaired. I brought my HHR in for repair. At that time approximately 2 months ago, I had a coupon for an all points inspection so since I was hearing noises in I brought my HHR in for repair. At that time approximately 2 months ago, I had a coupon for an all points inspection so since I was hearing noises in the front of the vehicle I thought this would find the problem. But, after the inspection the service person advised me that no problems were found. I drove the vehicle for a couple more weeks continuing to hear the noise. So, I got an appointment and returned to have the vehicle checked again. This time I was advised that the noise could not be located. But, that I had a left front abs sensor bad. Due to the cost of this service/parts I did not have anything done at that time. Checking my records at home I found that the whole drum and sensor unit was replaced and were within warranty (the service person I believe was Terry) did not advise me of this info instead I was charged again just for bringing it in? I called the salesman Lloyd Fleenor who I bought the car from when it was new, to discuss the problem. He immediately contacted the service manager and told me to bring the HHR in anytime when it made the noise. I advised him it always made the noise. So he had Shannon Monroe call me to set up a time to again check it out. Shannon was very helpful and advised me of the warranty coverage. However, I still had to wait 4 days to take it in for repair. At that time the found after test driving it for the 1st time out of all the visits, that the other front hub had gone bad and was the source of the noise. I ended up paying $455 for that repair. There seem to be no concern about how many times I had brought the vehicle in for repair and nothing was done. Until this problem I had confidence in the service department. Now, not so much. I thin Mr. Fleenor is one of the top employees at Champion. More
by mr.blevins
April 10, 2018
Oil change Good mojo was the teams demeanor upon entering dealership we have always used this dealer and intend to come back in the future thank you Good mojo was the teams demeanor upon entering dealership we have always used this dealer and intend to come back in the future thank you More
by LISA.COGGINS
April 10, 2018
Bad experience with routine service issues After waiting 2 hours I find out only battery change and washer fluid line was reconnected. Routine service that was scheduled online was not done. I After waiting 2 hours I find out only battery change and washer fluid line was reconnected. Routine service that was scheduled online was not done. I had to wait another 45 minutes for my service which made me question the accuracy and care taken since it was a rush job. This was all set up in advance online and I received several emails and texts confirming the service. However Terry said they had nothing in their system showing what I selected online and that I should have mentioned I wanted service work done as I only mentioned the battery and washer fluid problem. I’m shocked the customer is expected to accept responsibility for the dealerships mistake after I did my part. I feel I was cheated out of a thorough inspection and service since it took two hours to change the battery and reconnected the washer line but less than 45 minutes for oil change, tire rotation and multi point inspection. Additionally, the oil service light was on and I only had until 4/10 to use a complimentary service so Why wouldn’t they ask if I wanted to take care of that while I’m there if it didn’t show up in the system? Isn’t that just normal customer service? I’m very disappointed in my experience and hope it can be used to improve your service. More
by farm_girl38
April 09, 2018
Air Conditioning not working My air conditioner had to be repaired on my 2015 Silverado . The Condensor has to be replaced the work was completed in a timely manner. My air conditioner had to be repaired on my 2015 Silverado . The Condensor has to be replaced the work was completed in a timely manner. More
by DBARGER31
April 07, 2018
Very nice and friendly. Next time please put the buttons back where they were for us technically challenged. 😂😂 Thanks I recommended you yesterday to a guy that was looki Next time please put the buttons back where they were for us technically challenged. 😂😂 Thanks I recommended you yesterday to a guy that was looking for a Cadillac. More
by PDESATTA
Employees Worked With
Joshua Johnson. I don't know the receptionist name when we checked out but she was a sweetie., Terry Cunningham
April 06, 2018
Oil change Quick and timely service Friendly clean explanation of what was done. Have to visit again soon. Got another truck to Service. Answers question Kee Quick and timely service Friendly clean explanation of what was done. Have to visit again soon. Got another truck to Service. Answers question Keep up the good work More
by tmorris58
Employees Worked With
Terry Cunningham
