Champion Chevrolet Buick GMC Kingsport - Service Center

Service was very quick with an appointment and staff very knowledgeable, kind and helpful. Thank you knowledgeable, kind and helpful. Thank you More

One of the best in our region. Not the dealership i bought my truck but will probably be the next place I purchase from. Not the dealership i bought my truck but will probably be the next place I purchase from. More

Everybody there have been honest, friendly, helpful, caring, and kurtious. Service and dealing with the service department is awesome. caring, and kurtious. Service and dealing with the service department is awesome. More

Major issue with our truck, but Jeff and Nina really came through for us, explaining options and best solution for our issue. They both kept us informed and updated on progress of truck. Truck now runs l through for us, explaining options and best solution for our issue. They both kept us informed and updated on progress of truck. Truck now runs like new. We cannot thank Jeff and Nina enough. We highly recommend the service department. More

The salesman was kind and easy going was the easiest salesman I've dealt with. salesman I've dealt with. More

Service reps were friendly and courteous. They asked if I needed a ride(I did not) and were very responsive when I returned and inquired about the status of my vehicle. It was completed short They asked if I needed a ride(I did not) and were very responsive when I returned and inquired about the status of my vehicle. It was completed shortly after I arrived. The experience was very positive. More

I purchased a 2024 GMC Canyon AT4X from here back in August. I didn't have the best buying experience, but it wasn't awful either, so no biggie. Fast forward until now (October 2024)....I have less than August. I didn't have the best buying experience, but it wasn't awful either, so no biggie. Fast forward until now (October 2024)....I have less than $5K miles on it and it's already started leaking water into the cab via the sunroof. I called and made an appointment to have it serviced and while I was making the appointment, they guy I was talking to suggested that we go ahead and do the first oil change as well. I agreed. I asked if for some reason they had to keep it longer than that morning, did Champion do loaner vehicles. I was told that because my truck is under warranty, if it was going to take longer than the morning, they would get me a loaner. My appointment was for 8AM. I got there at 7:45 and was promptly checked in. I went into the waiting area where I sat until 9:30. At that time, the guy comes out and tells me that they got my oil changed but I'd have to come back to get the leak fixed because "leaks take awhile to diagnose and repair". I was stunned!!! The whole time I was under the impression that they was working on getting the leak fixed. I didn't realize it was taking them 2 hours to change the oil!!! So I just said OK, I'll just leave it and take a loaner until you all get it repaired. He then tells me "Champion doesn't do loaners"!!! Again, I was stunned. I reminded him of our conversation when I made the appointment to which he had no recollection of (surprise, surprise). I tell him that I'm going back to the waiting area and he needed to get my truck back into the shop and get the leak fixed. He did. Then he comes back out about an hour later and tells me that they cleaned some debris from around the window, but if it still leaked after that, I'd need to make arrangements to leave it for 24-48 hours. I left and decided that would be my last trip there. It's a shame too because I've been dealing with Champion in Johnson City since 2016, but this spoiled the name for me. More

They have great communication and always kept me informed of everything that was happening. Great work and it came back better than new. of everything that was happening. Great work and it came back better than new. More

They have covered the windows in the service waiting area so you can no longer see what the mechanics are doing. I requested a mod x tire rotation and no impact to be used. The service writer wrote front t so you can no longer see what the mechanics are doing. I requested a mod x tire rotation and no impact to be used. The service writer wrote front to back rotation. I got a front to back tire rotation. I can tell by marking my tires. I don't know if an impact was used or not or if the tire lug nuts were torqued to 140 ft lbs or not. I ask the new car manager when they covered the windows in the service waiting area and he told me in July. I said I guess that is why I will be changing my own oil. He said, "There you go". I took that as I really don't care. I received an email to call and discuss my rating. When I called, they were not sure who should get the call and was put on hold. When they came back, they said I needed to talk to the service manager, but he had stepped out and would call me back on Monday. That has never happened. In the future I will only be in for warranty work. I will get my tires rotated at Discount Tire, where I can watch. More

The Service Department went the extra mile to evaluate the issues of my car and especially work with my extended warranty to coordinate repairs covered under warranty. I am very impressed with their effor the issues of my car and especially work with my extended warranty to coordinate repairs covered under warranty. I am very impressed with their efforts. I plan to make this my destination for servicing my vehicle ! More