Champaign Ford City

Horrible experience! ! Issues with erratic, inconsistent, and dangerous shifting of transmission on 2023 ford explorer. The first time I took it in for the same issues, I ! Issues with erratic, inconsistent, and dangerous shifting of transmission on 2023 ford explorer. The first time I took it in for the same issues, I expressed how dangerous this issue was driving through Atlanta in traffic. The lead tec picked me up at home when they were done looking at it. On the drive back to dealership I asked if I needed to show him what it was doing. He said no need, as he said he was able to see/feel all it was doing wrong and described all that it was doing. He told me he didn't know of a fix from ford yet. When I brought it back in months later, I offered to ride with them to show what it was doing. Service adviser (Jeff) said no need and asked why It took so long for it to start acting up again after the first time I brought it in. I said it never stopped acting up. He acted like he didn't care what I was saying. I told him what the first service guy told me. Jeff said they noted nothing wrong and acted like my conversation with the lead tec didn't happen. He (Jeff) called later that morning and said it was ready and there is nothing wrong with the car. I come to pick it up and asked (Jeff) if I could show them what it is doing since they say they there was nothing wrong with it. He (Jeff) said there is no need as there is nothing wrong with it and that I could get a second opinion from another ford dealer, that they would say the same thing. I was very dissatisfied as I believe he knows that there is a problem but chose to ignore it. This is a very serious safety issue that needs resolved. It is extremely hard to start and stop in slowed traffic. Slow to accelerate then when finally does and you let off the gas it surges forward. Slowing down at low speeds it will downshift like you push the brakes then you have to accelerate then it shifts and lunges forward. Anyways, I believe the dealer, Jeff, and Ford knows there is a problem. I just hope it doesn't hurt or kill myself or anyone else before they decide to fix this problem. (P.S.) I had a friend who has one of these and drove mine who said his doesn't act like mine. Another friend just bought a 2025 and said theirs doesn't drive like mine. More

very friendly, clean shop Aerea, service is very thorough on diagnosis, submitted claim to EXT warranty. on diagnosis, submitted claim to EXT warranty. More

Excellent service Noha was amazing very friendly I’d recommend him and ford city absolutely amazing experience I’d return and recommend others to shop for their car needs recommend him and ford city absolutely amazing experience I’d return and recommend others to shop for their car needs More

My service advisor, Bradley was very good and patient. He showed great restraint after another advisor next to him was rude and unprofessional to Bradley regarding a separate customer’s phone conversation He showed great restraint after another advisor next to him was rude and unprofessional to Bradley regarding a separate customer’s phone conversation. More

Awesome dealer and kept me informed of repairs needed. I will be back for service. I will be back for service. More

I’ve always got great service at Ford City. The staff at Ford City are always pleasant and keep you informed. The only place I take my car to be serviced. The staff at Ford City are always pleasant and keep you informed. The only place I take my car to be serviced. More

Traded in my 24 maverick hybrid that I bought from them for a 25 hybrid with awd very happy with the the hole process and all of people involved were very friendly and helpful for a 25 hybrid with awd very happy with the the hole process and all of people involved were very friendly and helpful More

We traveled over 8 hours round trip for this purchase and it was with every mile! Todd Barrowman in performance sales and Zac Bensyl in finance were fantastic to deal with! it was with every mile! Todd Barrowman in performance sales and Zac Bensyl in finance were fantastic to deal with! More

We had a great experience buying our used car. Our salesperson was Josh Reynolds and he was great. He was no pressure and allowed us to decide on our own. He also did not try to up-sale us with Our salesperson was Josh Reynolds and he was great. He was no pressure and allowed us to decide on our own. He also did not try to up-sale us with an extended warranty like the last dealership we delt with. I would highly recommend them to my family and friends and ask for Josh. More

I was able to get my truck in in three days. Service was quick...in and out in less than two hours. nick kept us informed and explained one issue we need to keep an eye on. Service was quick...in and out in less than two hours. nick kept us informed and explained one issue we need to keep an eye on. More