Champaign Chrysler Dodge Jeep Ram - Service Center

The staff was helpful and Dakota assisted me while on his break. I appreciated it. break. I appreciated it. More

I got into town on a Saturday and discovered my car was leaking coolant. Monday morning I had it towed to the dealership. I didn't have an appointment, but they thought they might get to it later that af leaking coolant. Monday morning I had it towed to the dealership. I didn't have an appointment, but they thought they might get to it later that afternoon or the next day. The next day I stopped in after work just to see how things were progressing. Much to my surprise and delight, I was told that the problem had been diagnosed, the parts were in stock and repairs would be started shortly. About 30 minutes later I received a call telling me that my car was ready. I immediately returned and picked up my car. As an added bonus, I was able to return my rental at the dealership. I was very happy with the speed and professionalism displayed by the service department. I did not purchase my car from them and was just some guy off the street with an automotive problem. More

My car broke down in Indianapolis on my way to Lexington, Illinois via Champaign. I had AAA tow it to Hendershot on a Saturday evening. When we arrived early Monday morning Randy Wright , the service adviso Illinois via Champaign. I had AAA tow it to Hendershot on a Saturday evening. When we arrived early Monday morning Randy Wright , the service advisor immediately started working on the problem. He kept us well informed of the problem, progress and potential cost and completion time. After ordering a part from Chicago, they promptly finished the job and got us on the road back to North Carolina. Randy was knowledgeable, friendly sensitive to our concerns. He is a great communicator. The cost ended up being significantly less than originally expected because a major part was not needed. Thank you Randy and crew! More

a nice scam they have going on there, purchased a car and on the third day the engine light was on as well as tire pressure light, called and they were so helpful to fix the problem then it happened again a on the third day the engine light was on as well as tire pressure light, called and they were so helpful to fix the problem then it happened again a week later so I took it to an actual mechanic where I was then told the car was FULL of problems costing $3000+ the dealerships response to me asking why they didn’t let me know before or even after the first time I brought it in they said I bought a used car I should expect it. Will NEVER be doing business with them again and have made it my quarantine goal to leave this honest review on every page I can. More

My 2016 Jeep Cherokee Service I needed a new battery, battery sensor, and a oil change. As usual the service team, led by Tim Eilitis and Steve Marshall did a fantastic job. They a I needed a new battery, battery sensor, and a oil change. As usual the service team, led by Tim Eilitis and Steve Marshall did a fantastic job. They are efficient in accessing your issues, professional, and take great care of your car. All of the staff from the greeter to the shuttle van driver are extremely polite. More

Incompetent & Lazy Brought my wifes car for servicing, I also paid for the check up or diagnostics which ended up replacing both wheel hubs ( If replaced) but my initia Brought my wifes car for servicing, I also paid for the check up or diagnostics which ended up replacing both wheel hubs ( If replaced) but my initial complain which is the clunking & popping sound is still there. I called after 2days & told me to come back but didnt even bother checking it ,but instead made up another diagnostics without looking at which they said is the struts which will cost me another 1300 on top of 1400 i paid on the hubs. So i had it checked by another dealership , found out that its not the struts the making the clunking or knocking sound, they said its either the wheel hubs or the CV axle & joint thats making the sound, which they showed me when they lift the car. More

Disappointed Didnt get the right service for what i paid for. After paying 1200 for labor and parts, on top of a 135 plus tax multipoint diagnostic, but the proble Didnt get the right service for what i paid for. After paying 1200 for labor and parts, on top of a 135 plus tax multipoint diagnostic, but the problem is still there. Called and came back but didnt even bother to check it again, instead they gave me another quotation for another part they said it needs to be replace. So I decided to go to another dealership to have it check again , and they found out that what this dealership told me was not right. More

Major repair on 2012 Town & Country service department diagnosed problem, ordered the part, scheduled the repair and installed the part. Van works like new! Entire staff courteous and service department diagnosed problem, ordered the part, scheduled the repair and installed the part. Van works like new! Entire staff courteous and efficient. Have dealt with Champaign Chrysler for about 15 years.. Always the best! More

Don't expect good service from the Service Dept. I am giving 1 star because this is based on the dealership as a whole. I purchased my second Jeep from them in February. I went back to them because I am giving 1 star because this is based on the dealership as a whole. I purchased my second Jeep from them in February. I went back to them because the sales staff is good, and I loved my 1st Jeep so much I wanted another one. I would give zero stars to the service department, though, if I could; which brings the overall rating down. The service department (people behind the counter) is the worst I have ever encountered. There is no follow-through like they promise. I was told I would receive a call twice, and never received one. They take zero responsibility for the mistakes/lack of communication within their department, and place the blame on others. I will do anything to not have to ever go back. More

Tyler Knows Jeeps! I dropped my Jeep off for a repair and when I came back to pick it up, it wasn't ready. I walked around the showroom and looked at the new Jeep. A y I dropped my Jeep off for a repair and when I came back to pick it up, it wasn't ready. I walked around the showroom and looked at the new Jeep. A young man approached and asked if he could be of any help. Low and behold, the gentleman was Tyler Hallbeck. I wasn't even looking to buy a car! I said, "I might be interested next October. Can you run some numbers so I can see how much I will need to be ready to buy next year. Well........later that day, I bought a new Jeep! More