Champaign Chrysler Dodge Jeep Ram

Mini van Kenny Pheifer was great at helping us select our new minivan. Not pushy, extremely knowledgeable, and the first dealership to come back with the best Kenny Pheifer was great at helping us select our new minivan. Not pushy, extremely knowledgeable, and the first dealership to come back with the best prices the first time. We had shopped around considerably before checking out Champaign Chrysler and already had an idea of what we would get for my trade in, etc. Champaign beat out all other dealers for my trade in by a significant amount of money. Very happy with our purchase and will shop here in the future. We would recommend this dealership to our friends and family! More

Best dealership My wife and I couldn't be happier w our experience here. It was a pleasure working w Greg and David. They are very friendly, and extremely knowledgeab My wife and I couldn't be happier w our experience here. It was a pleasure working w Greg and David. They are very friendly, and extremely knowledgeable about their products. They worked out an amazing deal for us. These guys are top notch. Will definitely return for our next vehicle purchase and highly recommend anyone to give them a try. Thank you guys so much. More

Finally got my dream car I knew the car I wanted and what all I wanted the car to have. Boy did they deliver when they found me the perfect car that meet all the needs/wants t I knew the car I wanted and what all I wanted the car to have. Boy did they deliver when they found me the perfect car that meet all the needs/wants that I wanted in a car. They went above and beyond in helping me find the perfect car! More

"Helpful and respectful sales experience." When my wife and I came to the dealership looking to replace our wrecked 2009 Town and Country, we met Greg Frey who was very helpful in listening to When my wife and I came to the dealership looking to replace our wrecked 2009 Town and Country, we met Greg Frey who was very helpful in listening to our needs and directing us to the vehicle that met our needs. Greg and David Nelson were easy to deal with and helped us hold the vehicle of our choice until the insurance settlement arrived. We were very pleased with our experience at Champaign Chrysler. More

Terrible communication/service I found several vehicles listed by Champaign Chysler Dodge Jeep Ram online and inquired about them via email. I never received a reply to one of the I found several vehicles listed by Champaign Chysler Dodge Jeep Ram online and inquired about them via email. I never received a reply to one of the emails, and two canned or automated emails for one of the others. Interestingly, one was from Steve Nelson and another Jake Hendershot. Both identifying themselves as the Internet Sales Director, and both saying that Emily would contact me shortly. Emily did email me, asking if the address I gave was a good one (YES). She then asked about a phone number, I explained that email was the best method of communication, and that was the last I heard of Emily. I followed up, several days later, asking if someone was going to get back with me... CRICKETS. Two of the vehicles I was interested have sold (no surprise since it's been almost 2 weeks, so I called the dealership yesterday and spoke with a sales person, Eric. I told him that I was interested in getting more information on two vehicles on their website (neither have photos), gave him the stock numbers for both, and told him some of my questions. He took my phone number and said that he would look into both vehicles and get back with me in a little while. - Well... You guessed it... CRICKETS. This dealership seems to have no interest in assisting customers unless they are in their dealership. - News flash for this, and many other dealerships. The INTERNET is a KEY tool in sales and customer service. The vast majority of people today do their research and "shopping" online before ever calling or setting foot in the dealership (and many other stores) and expect the dealership to communication clearly and effectively. If they don't, they won't come in, and they will quickly leave feedback (usually negative) on the multitude of social media and customer review/rating sites (like this one). If a customer walks in the door and asks for help, and you ignore them or give them the run around, they will walk out the door. - Internet and phone customers will do the same thing. More

Relaxed, efficient service! Scott Johnson worked with us to find the right car for the right price. He took the time to listen to our needs and made the whole experience enjoyabl Scott Johnson worked with us to find the right car for the right price. He took the time to listen to our needs and made the whole experience enjoyable! More

Overall Experience Was Great!!! My wife and I would highly recommend this dealership. We were planning on just looking at vehicles and ended buying a new vehicle. Kenny was very kn My wife and I would highly recommend this dealership. We were planning on just looking at vehicles and ended buying a new vehicle. Kenny was very knowledgable and very courteous to us. The sales manager that we dealt with was David and he did a great job. More

Second purchase in a year Great place to shop for a vehicle. My fiancée and I have bought both of our vehicles from Marland at Champaign jeep and Chrysler. Marland has been our Great place to shop for a vehicle. My fiancée and I have bought both of our vehicles from Marland at Champaign jeep and Chrysler. Marland has been our sales guy both times and has been very helpful and does what he can to guid you into the vehicle you want. We will be back in the future. More

Great customer service I didn't think I could afford the car I wanted, but Jeff Sidell was able to work with me. He made sure I walked away with what I wanted at a very reas I didn't think I could afford the car I wanted, but Jeff Sidell was able to work with me. He made sure I walked away with what I wanted at a very reasonable price. I'm a very happy customer. i would recommend Champaign Chrysler to anyone looking for a new car. More

Very helpful Bought a 2013 Ford Escape and after closing the deal, was given (1) key. After asking about a second key, I was told that that was all that was turned Bought a 2013 Ford Escape and after closing the deal, was given (1) key. After asking about a second key, I was told that that was all that was turned in, but they could contact the person who traded the car in for the 2nd key. I wasn't too worried about it until I went to the locksmith and found out that this kind of key could NOT be made by them and would have to be ordered from Ford at a cost of around $350 to $400. I went back and talked to Marlin at the dealership and he assured me he would get the key from the previous owner. I had my doubts and was preparing to be disappointed. But 2 and 1/2 weeks later, I got the call that my key was there. I was really thankful for them following up and making sure I didn't have to endure the additional cost. Marlin truly went the extra mile and earned the spot of me considering him "my car guy". I WILL buy from them again. Thanks More