Chalmers Ford

I have served over 20 years in the Marine Corps, so when I say this is the best car buying experience of any dealership you will ever have, I am not just rating them locally, but nationally. I have purchase I say this is the best car buying experience of any dealership you will ever have, I am not just rating them locally, but nationally. I have purchased multiple vehicles here for my entire family and it all starts with Jim Helander. He takes the time to understand what I am looking for and makes the car sales experience a simple, yet pleasant experience. Jim has taken the time to truly understand my needs and so when I come in, he knows and understands exactly what I am looking for. Once I finish with Jim, it does not end. There is a lot of paperwork that goes into purchasing a vehicle, but Jackie Sidden walks us through this and makes sure that we understand and are satisfied with every paper we are signing and she does so in the most professional and friendly way you will ever experience. Once we have completed the paperwork they will then escort you to your new vehicle, but you do not get the treatment of some dealerships that say we have your money, now we don't care about you. Mike Michnuk and his delivery team walk you through the entire vehicle and make sure you understand how everything works and that you are completely happy with the delivery of your vehicle. They even take the time to introduce you to Mike Zeyen and the Service team to get you set up for follow up service. This is a true example of service after the sale and taking the extra step to continue a long lasting relationship of making sure you enjoy your vehicle long after you drive it off the lot. I will never shop anywhere else for a vehicle except for Don Chalmers as long as you continue to have great service and the great team that you have there now. Thank you truly for making what can be a very stressful experience, one of the easiest and most pleasant experiences that I could have! I love my new car and I love the Don Chalmers Team!!! More

The team at Don Chalmers were absolutely wonderful in helping me not only to find my next car, but with financing as well. I am so impressed with the customer service displayed during this process. I w helping me not only to find my next car, but with financing as well. I am so impressed with the customer service displayed during this process. I will definitely recommend this dealership and the staff that I worked with. Thank you Amy, Jackie, and Frank for EVERYTHING!!! More

We purchased our F-250 Super Duty in November 2010 from Don Chalmers' Ford. We checked with other dealers in Albuqurque, and the price was very competative, but more than that, the sales personnel really Don Chalmers' Ford. We checked with other dealers in Albuqurque, and the price was very competative, but more than that, the sales personnel really gave us confidence in this dealer. Soon after, our sales person moved away. We had many questions about our beautiful new "Beast", as this is the first new truck we've had since 1993, and there are so many bells and whistles that didn't exist 18 years ago! We have dropped in on Jason Jantz in the service department at Don Chalmers' Ford many times without notice, with many questions. Jason alway takes the time to answer the questions, making sure we really 'get it'. He is very patient, clear and concise with us 'old geezers', and we have the utmost confidence that he will take care of us honestly and professionally. We can't imagine taking our beautiful "Beast" anywhere else for service. We recommend Don Chalmers' Ford, and most especially Jason Jantz, without hesitation. Good people to do business with. More

I have been a long time Don Chalmers customer and this is my 3rd new car purchase. All of the employees, from sales to service, are awesome. Amy kept in constant contact without being pushy to learn my pre my 3rd new car purchase. All of the employees, from sales to service, are awesome. Amy kept in constant contact without being pushy to learn my preferences and how she could help my selection process. Patty is a first class financial officer and an asset to the company. Mike was extremely professional in checking me out on the features of the car. The service department is phenomenal. Every customer gets first class treatment, from arranging a rental when your car is in the shop, to transportation by the shuttle service. They go out of their way to make you feel special. As far as I am concerned, there is only one Ford dealership in New Mexico and that is Don Chalmers Ford! More

After several unpleasant experiences with dealerships for some competing dealerships. Don Chalmers was recommended to me. A mutual friend put me in touch with Greg Chalmers. He and his associate Tony Anast some competing dealerships. Don Chalmers was recommended to me. A mutual friend put me in touch with Greg Chalmers. He and his associate Tony Anastasio worked with me to select a Fusion which would suit my needs, made some suggestions, and offered me a very fair price. There was nothing in inventory to match, so he ordered me a new one. It arrived early, at a time when i was just recuperating from a vacation & gearing up for a new semester. Greg was patient with me, secured me a wonderful financing package, and worked with me throughout the process. When the time came, he handed me over to Jackie Sidden for the final paperwork. She was patient with my initial reluctance to buy any aftercare packages, and was patient & affable as we went through the considerable paperwork involved. Throughout, I felt treated in a consistent friendly and thoughtful manner, respectfully & fairly. It was by far the most positive of my car buying experiences over a long lifetime. More

My experience at Don Chalmers Ford was framed by my sales associate, Ken Williard. Ken was excellent to work with. When I was looking for a new car, he was really helpful. He drove me to other lots, showe associate, Ken Williard. Ken was excellent to work with. When I was looking for a new car, he was really helpful. He drove me to other lots, showed me every car I was even thinking of, and even helped me draw up a potential custom order form to see what that would be like. While his level of service was exceptional, I find that often times a sales associate eager to make a sale would strive to provide good service. Where Ken truly excelled was when I asked for time to consider my offers. His level of professionalism didn't change a bit. I looked briefly into a rival dealer in the Albuquerque area, and they refused to leave me along after repeatedly asking for space and time. They called and interrupted movies, important phone calls, and time with my family. At the end of the day what sold me on Don Chalmers was their ability to treat me with unwavering courtesy even in the face of a potentially lost customer. Thanks again. I would highly recommend them, and especially Ken. More

This is the second vehicle I have bought from this dealer and when I need a new one I will go back to them. The people that work here are friendly and very helpful, they bent over backward to make my experie and when I need a new one I will go back to them. The people that work here are friendly and very helpful, they bent over backward to make my experience pleasant. More

I've bought other car's at other dealerships but I've never had the kind of customer service that Don Chalmers provided. Ron Samayoa did an amazing job for me and got me the car that I needed. If anybody never had the kind of customer service that Don Chalmers provided. Ron Samayoa did an amazing job for me and got me the car that I needed. If anybody is looking to get a new or used car, I'd recommended coming to this dealership and have Ron help you pick a car. He's knowledgable, friendly, and will bend over backwards to satisfy you. If I ever need another car, I'll be coming here to Don Chalmers! Great work you guys! More

We would highly recommend Don Chalmers. Our overall experience was great! Thank you to Mr. Lee Bates who was very friendly and not a pushy sales man. During our search for a new truck, we encountered m experience was great! Thank you to Mr. Lee Bates who was very friendly and not a pushy sales man. During our search for a new truck, we encountered many pushy sales people which was a big turn off. Mr. Bates was patient with us and allowed us the time we needed to make our decision. More

This was the most pleasant and productive car purchase I have ever had in my 70 years. I cannot say enough about Michelle Royle, she is an excellent sales person, smile on her face, well informed about her have ever had in my 70 years. I cannot say enough about Michelle Royle, she is an excellent sales person, smile on her face, well informed about her product, clear concise speaker. What questions I had she answered quickly and with confidence. You can be sure I will look her up if at all possible when I purchase my next vehicle. Jackie Sidden was a dream of a finance person. She should be the official trainer for all finance officers. She started at the top and explained every single page at a steady pace so I understood each paper. It didn't take that long and I came away feeling as though I had just purchased a vehicle and actually knew what I was doing. I felt confident walking out of the door that I had received a fair, very good deal. Money well spent. I am a fairly new widow, Married 42 years. I was worried about the whole process. Thank you for such excellent employees. I love my little Escape and hope to enjoy it for many years to come. Sincerely, Jeri L. Atkin More