Chalmers Ford

repairs toAxiom Isuzu We took the Axiom in because the sun roof would not close. First, Eric tried the simple fixes which regrettably did not work. He then sent it to the We took the Axiom in because the sun roof would not close. First, Eric tried the simple fixes which regrettably did not work. He then sent it to the shop to try adjustments, again trying to get the simplest fix possible which would have saved me money. However, as I suspected from my own checks, the Sunroof brackets were bent which required replacement. The parts were ordered and when they came in we made an appointment for the replacement. While Eric expected the repair to be accomplished in one day it did take longer as the technician would not rush the job as he was unfamiliar with the 2002 vehicle and he wanted to make sure that it was done right. When the job was complete, Eric went over everything in detail and checked lit out with me. The best part was when the final bill came, it was less than the estimate. Thank you Eric and Don Chalmers Ford. More

Vehicle #5 The title really says it all. We couldn't be happier with the sales & service people at Don Chalmers. We had never ordered a vehicle & had it built, s The title really says it all. We couldn't be happier with the sales & service people at Don Chalmers. We had never ordered a vehicle & had it built, so to be honest it was a little intimidating. That was before we met Tom. Tom guided us through the process & built us the exact 2016 Transit we needed. He was more concerned with what I needed & wanted then anything else. Extremely patient, I never felt pressured or rushed. We are probably a few years away from adding another vehicle to our company, but when we are ready we will be seeing Tom & the great people at Don Chalmers. More

Doing the Right Thing, Always. I recently had my 2009 Fusion in for an oil change and a terrible sqeaky noise while making turns. The next day I recieved a phone call from Janes tel I recently had my 2009 Fusion in for an oil change and a terrible sqeaky noise while making turns. The next day I recieved a phone call from Janes telling me what was wrong and what they needed to do to fix it. Right tire arm something, im surely saying this incorrectly. He did tell me that I didn't need to worry becuase the repair it was covered under warranty. Whew, I thought! Turns out, I had my Fusion in previosly for the same nosie which we all thought was "fixed". James recognized that it was not in fact "fixed" the other times. James took the time to research the issue, meet with his boss to advocate on his customers behalf, and his boss Chad not only believed in his employee, but always beleives in doing the right thing. I must tell you that my warranty expired in Nov. 2015. These gentlemen decided that the 'right thing to do" would be to cover the repair under warranty. I can't tell you how that made me feel. The doughnuts I delivered the next day don't come close to expressing my gratitude,loyalty and sincere thanks.. My husband and I have purchased 4 vehicles from Don Chamlers Ford, unless we leave the state I imagine Don Chalmers Ford will contiune to be the only place we do business. More

Engine light Had engine light come on my F250. I dealt with James Cordova. He was very professional and kept me apprised of situation. Great Job, James. Ernest Had engine light come on my F250. I dealt with James Cordova. He was very professional and kept me apprised of situation. Great Job, James. Ernesto Fresquez More

excellent service excellent service completed and very personable service representatives. We have had multiple issues with our Ford Cmax but the service requirement excellent service completed and very personable service representatives. We have had multiple issues with our Ford Cmax but the service requirements have been excellent. They are very caring & informative with their clients. More

professional, timely and customer satisfaction I have been bringing my and my wife's vehicle in for service working with Diana Treat for several years and she always treats me with respect, is cour I have been bringing my and my wife's vehicle in for service working with Diana Treat for several years and she always treats me with respect, is courteous and looks out for my best interest. This particular visit, I was about to get in to shuttle to take me home and Diana came running out to tell me my truck would be ready sooner than expected, saving me a lot of time. Thank you, Diana!!! Ron More

fast and professional Diana Treat was professional and right on point with her estimation of the time it would take for an oil change and tire rotation...Thanks! Diana Treat was professional and right on point with her estimation of the time it would take for an oil change and tire rotation...Thanks! More

easy going, no pressure. Don Chalmers built a wonderful dealership based on the customer first attitude. I bought my first Ford Truck from Chalmers in 1996 when they were sti Don Chalmers built a wonderful dealership based on the customer first attitude. I bought my first Ford Truck from Chalmers in 1996 when they were still in a temporary building. Over the years I have purchased seven vehicles from the firm, and have always been treated with helpfulness, albiet the sales people, the repair facility and parts dept. Thanks Jerry B More

Excellent experience all around! Excellent experience all the way around at Don Chalmers Ford! From initial sales to finance to accessories to delivery to shuttle service! Would recom Excellent experience all the way around at Don Chalmers Ford! From initial sales to finance to accessories to delivery to shuttle service! Would recommend without doubt! More

Customer Service when signing was aweful Everything with the purchase had gone really well and it was close to the evening. When it came to actually signing all the paperwork in purchasing th Everything with the purchase had gone really well and it was close to the evening. When it came to actually signing all the paperwork in purchasing the truck we were transferred to Nora Rashid. We left there with such a bitter experience caused by one person after everything prior to that had gone well. She was really rude and made it clear she did not want to be there. She specifically said to us "I'm tired, I've been here since 8am" she was clearly unhappy she had to do the paperwork and we probably will not be going back if she is there for any future purchase. More