
Chalmers Ford
Rio Rancho, NM
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Being 70+ my husband & I don't get out a lot. I went thru the Internet and was interrested in a 2009 Explorer. I got a call that same day from Frank. I told him the SUV was what we wanted,but I didn't thru the Internet and was interrested in a 2009 Explorer. I got a call that same day from Frank. I told him the SUV was what we wanted,but I didn't know about coming down because of my husbands health. Frank said that he would bring the Ford over and have us look at it and yake a test drive. Frank aid that he would pick us and take us down to pick up the truck. I have brought several Ford's from Don Chamber's and never had any prolems with the vehicles. After looking on the internet Thursday, we had the car in our garage by Saturday. We were made to feel very special. I believe that Frank went out of his way in helping us as much as he did. He even helpd us to get a secong key,by picking up the car the following Tuesday, getting the key made and bringing it back! I'm proud of the Ford Company for not taking bailout money from the Government. Keep up good work. Penelope A May More
I had been using a local Ford dealership for maintenance in Cortez, Colorado (Kesee Motors). At my local dealership I received horrible customer service and attention to my truck. I was very impressed wit in Cortez, Colorado (Kesee Motors). At my local dealership I received horrible customer service and attention to my truck. I was very impressed with the customer service at Don Chalmers and was treated very well. They took care of my maintenance issues, and were very friendly. Don Chalmers has restored my faith in the Ford Motor Co., and I will definately go back. More
The sales experience was easy, relaxed, and friendly. Frank Cordova was very easy going, friendly, straight forward, and informative. He listened to what I was interested in. The test drive went well and Frank Cordova was very easy going, friendly, straight forward, and informative. He listened to what I was interested in. The test drive went well and it was pleasant to be able to take the vehicle home overnight to test drive with the family. The sales was not pressured and Frank provided helpful information. Jackie Sidden was nice and friendly in setting up the financing and everything seemed to go quite smoothly. More
I decided to move back in the US after a 12 year absence. When I was still in Norway, I contacted Michelle who treated me as family not a stranger 7000 miles away. By the time I arrived in the NM, she had ar When I was still in Norway, I contacted Michelle who treated me as family not a stranger 7000 miles away. By the time I arrived in the NM, she had arranged everything for me, so the only thing that I had to do is find financing, which eventually was also provided by the dealership and I had a brand new car 15 days after my arrival. Outstanding support. More
They went to great lengths to help a military man like me, no to mention I was a first time buyer. They took time to help me walk away with a new car that I was able to finance by myself. The dealership i me, no to mention I was a first time buyer. They took time to help me walk away with a new car that I was able to finance by myself. The dealership is more than willing to help, as long as you have the patience. I would recommend anyone to go to this dealership they are truly deserve the rating. More
First time buying from don chalmers and will never regret it. The customer service was outstanding. Amy Gonzales always listened to my questions and got the car i wanted at a very reasonable price. She was it. The customer service was outstanding. Amy Gonzales always listened to my questions and got the car i wanted at a very reasonable price. She was very informative and patient with all my questions. Jackie Sidden was also a pleasure to meet who assisted me in getting the best possible financing that met my needs. At times when I was alone in the dealership many ford associates would stop to ask if I needed any assistance and were very personable. And when I needed some work done involving the service dept don weber exceeded my expectations by providing me with quality workmanship and service for my ford fusion. As a whole Don Chalmers Ford and their team provided me with the best car buying experience in a long time. I would not hestitate to recommend them to my friends and family. Thank you Amy, Jackie, and Don for everything. More
The salesman and finance were very friendly and helpful. We were not please that a part was missing from the interior and nobody noticed until we got home and my husband found the missing part. Jim, our sal We were not please that a part was missing from the interior and nobody noticed until we got home and my husband found the missing part. Jim, our salesman very very helpful and was able to expedite the order of the part. I wrote to Mr. Chalmers but never received an email response back. Didn't feel I was too important... More
This was by far the most pleasant car-buying experience we've ever had! Ronnie Baca always listened to us and got us the car we wanted at a reasonable price. Jackie was very efficient and pleasant. This we've ever had! Ronnie Baca always listened to us and got us the car we wanted at a reasonable price. Jackie was very efficient and pleasant. This was the first time we have bought a Ford at Don Chalmers, but we're sure it won't be the last!! Thanks for a wonderful experience! More
I recently purchased a used vehicle through Lee. I have bought quite a few cars and dealt with many salesmen through the years. My experience with Lee and the dealership in general has been so positive. Le bought quite a few cars and dealt with many salesmen through the years. My experience with Lee and the dealership in general has been so positive. Lee's approach is honest, non- pushy and genuine. Even after everything was finalized, I got a message from him saying he found me another key fob. Nice to know that to some it's not just about the sale but also the follow up. This is a man that cares about his customers and truly gives great service. Ann Marie in finance was also amazing. Efficient, warm and friendly. I will definitely be sending friends and family to Don Chalmers. More
My keypad was not working and Mr Weber was my service rep. He correctly appraised the problem when I dropped off my truck and kept me informed thoughout the work by phone and e-mail. rep. He correctly appraised the problem when I dropped off my truck and kept me informed thoughout the work by phone and e-mail. More