Chalmers Ford

The salesman and finance were very friendly and helpful. We were not please that a part was missing from the interior and nobody noticed until we got home and my husband found the missing part. Jim, our sal We were not please that a part was missing from the interior and nobody noticed until we got home and my husband found the missing part. Jim, our salesman very very helpful and was able to expedite the order of the part. I wrote to Mr. Chalmers but never received an email response back. Didn't feel I was too important... More

I recently purchased a used vehicle through Lee. I have bought quite a few cars and dealt with many salesmen through the years. My experience with Lee and the dealership in general has been so positive. Le bought quite a few cars and dealt with many salesmen through the years. My experience with Lee and the dealership in general has been so positive. Lee's approach is honest, non- pushy and genuine. Even after everything was finalized, I got a message from him saying he found me another key fob. Nice to know that to some it's not just about the sale but also the follow up. This is a man that cares about his customers and truly gives great service. Ann Marie in finance was also amazing. Efficient, warm and friendly. I will definitely be sending friends and family to Don Chalmers. More

This was by far the most pleasant car-buying experience we've ever had! Ronnie Baca always listened to us and got us the car we wanted at a reasonable price. Jackie was very efficient and pleasant. This we've ever had! Ronnie Baca always listened to us and got us the car we wanted at a reasonable price. Jackie was very efficient and pleasant. This was the first time we have bought a Ford at Don Chalmers, but we're sure it won't be the last!! Thanks for a wonderful experience! More

My keypad was not working and Mr Weber was my service rep. He correctly appraised the problem when I dropped off my truck and kept me informed thoughout the work by phone and e-mail. rep. He correctly appraised the problem when I dropped off my truck and kept me informed thoughout the work by phone and e-mail. More

The dealership has an outstanding staffof peopleon hand. From the GM to the sales rep all are there to answer any questions you may have on thier stock or how can I get the cash at a low rate. All try to ma From the GM to the sales rep all are there to answer any questions you may have on thier stock or how can I get the cash at a low rate. All try to make a very relaxed and comfordable in the sale of the car / truck you have picked out. More

I have served over 20 years in the Marine Corps, so when I say this is the best car buying experience of any dealership you will ever have, I am not just rating them locally, but nationally. I have purchase I say this is the best car buying experience of any dealership you will ever have, I am not just rating them locally, but nationally. I have purchased multiple vehicles here for my entire family and it all starts with Jim Helander. He takes the time to understand what I am looking for and makes the car sales experience a simple, yet pleasant experience. Jim has taken the time to truly understand my needs and so when I come in, he knows and understands exactly what I am looking for. Once I finish with Jim, it does not end. There is a lot of paperwork that goes into purchasing a vehicle, but Jackie Sidden walks us through this and makes sure that we understand and are satisfied with every paper we are signing and she does so in the most professional and friendly way you will ever experience. Once we have completed the paperwork they will then escort you to your new vehicle, but you do not get the treatment of some dealerships that say we have your money, now we don't care about you. Mike Michnuk and his delivery team walk you through the entire vehicle and make sure you understand how everything works and that you are completely happy with the delivery of your vehicle. They even take the time to introduce you to Mike Zeyen and the Service team to get you set up for follow up service. This is a true example of service after the sale and taking the extra step to continue a long lasting relationship of making sure you enjoy your vehicle long after you drive it off the lot. I will never shop anywhere else for a vehicle except for Don Chalmers as long as you continue to have great service and the great team that you have there now. Thank you truly for making what can be a very stressful experience, one of the easiest and most pleasant experiences that I could have! I love my new car and I love the Don Chalmers Team!!! More

The team at Don Chalmers were absolutely wonderful in helping me not only to find my next car, but with financing as well. I am so impressed with the customer service displayed during this process. I w helping me not only to find my next car, but with financing as well. I am so impressed with the customer service displayed during this process. I will definitely recommend this dealership and the staff that I worked with. Thank you Amy, Jackie, and Frank for EVERYTHING!!! More

We purchased our F-250 Super Duty in November 2010 from Don Chalmers' Ford. We checked with other dealers in Albuqurque, and the price was very competative, but more than that, the sales personnel really Don Chalmers' Ford. We checked with other dealers in Albuqurque, and the price was very competative, but more than that, the sales personnel really gave us confidence in this dealer. Soon after, our sales person moved away. We had many questions about our beautiful new "Beast", as this is the first new truck we've had since 1993, and there are so many bells and whistles that didn't exist 18 years ago! We have dropped in on Jason Jantz in the service department at Don Chalmers' Ford many times without notice, with many questions. Jason alway takes the time to answer the questions, making sure we really 'get it'. He is very patient, clear and concise with us 'old geezers', and we have the utmost confidence that he will take care of us honestly and professionally. We can't imagine taking our beautiful "Beast" anywhere else for service. We recommend Don Chalmers' Ford, and most especially Jason Jantz, without hesitation. Good people to do business with. More

I have been a long time Don Chalmers customer and this is my 3rd new car purchase. All of the employees, from sales to service, are awesome. Amy kept in constant contact without being pushy to learn my pre my 3rd new car purchase. All of the employees, from sales to service, are awesome. Amy kept in constant contact without being pushy to learn my preferences and how she could help my selection process. Patty is a first class financial officer and an asset to the company. Mike was extremely professional in checking me out on the features of the car. The service department is phenomenal. Every customer gets first class treatment, from arranging a rental when your car is in the shop, to transportation by the shuttle service. They go out of their way to make you feel special. As far as I am concerned, there is only one Ford dealership in New Mexico and that is Don Chalmers Ford! More

After several unpleasant experiences with dealerships for some competing dealerships. Don Chalmers was recommended to me. A mutual friend put me in touch with Greg Chalmers. He and his associate Tony Anast some competing dealerships. Don Chalmers was recommended to me. A mutual friend put me in touch with Greg Chalmers. He and his associate Tony Anastasio worked with me to select a Fusion which would suit my needs, made some suggestions, and offered me a very fair price. There was nothing in inventory to match, so he ordered me a new one. It arrived early, at a time when i was just recuperating from a vacation & gearing up for a new semester. Greg was patient with me, secured me a wonderful financing package, and worked with me throughout the process. When the time came, he handed me over to Jackie Sidden for the final paperwork. She was patient with my initial reluctance to buy any aftercare packages, and was patient & affable as we went through the considerable paperwork involved. Throughout, I felt treated in a consistent friendly and thoughtful manner, respectfully & fairly. It was by far the most positive of my car buying experiences over a long lifetime. More