Chalmers Ford

Took my car in for a problem with the gas guage. Replaced both sending units in the gas tank. Unfortunately that did not fix the problem. Brought my car back and they ran a lot of diagnostic tests Replaced both sending units in the gas tank. Unfortunately that did not fix the problem. Brought my car back and they ran a lot of diagnostic tests to troubleshoot the problem. They also talked to Ford engineering about the problem. Sending units checked out fine. They decided to keep the car until the problem was solved. Luckily they were able to give me a loaner vehicle. Kept troubleshooting error and found problem with the instruments cluster. Ordered part and installed cluster. Everything seems to work fine. Glad they worked so hard to track down the problem. More

We arrived at 7:15 AM, with no appointment, but had received a recall letter the day before and thought we might as well stop by to see if they could work us in. Jason Jantz met us as we drove in and received a recall letter the day before and thought we might as well stop by to see if they could work us in. Jason Jantz met us as we drove in and said of course, they could work us in and he would have us finished and out in about an hour. Fifty eight minutes later, we were on our way, work completed. Mr. Jantz always makes us feel as though we are the most important customers! No doubt he treats all customers the same, but he makes us feel special. We highly recommend Don Chalmers' Ford, and Jason Jantz in their service department. He especially keeps us going back for all service on our 2011 Ford 250. More

I bought my truck at Don chalmers new in 2007 and I have enjoyed it although I have had some trouble with the front hubs and while on a trip to Denver I got the extended warranty and the dealership there go enjoyed it although I have had some trouble with the front hubs and while on a trip to Denver I got the extended warranty and the dealership there got me in fast and replaced them without any problems fast and friendly. About a year later they acted up again and Don Chalmers serviced them replacing the front Right hub and the vacuum tubes to the hub, again fast and friendly. I recently had a door lock problem with the VSM and Don Chalmers diagnosed it and determined it was not getting power, Diane Treat made a a call and got the work covered under my warranty which is exactly what I needed since I am currently not working. This is exactly the kind of customer service I expect and deserve. I greatly appreciate it and this is the reason I keep coming back to ford. I have been a Ford owner all my life as well as my parents and Don Chalmers has continued to meet my needs Thanks for that. Richard Baker More

We have purchased many cars Don Chalmers and have used John Fife for them. He is professional, does not push you into any thing, answers all of your questions. THe service is great, all the people are f John Fife for them. He is professional, does not push you into any thing, answers all of your questions. THe service is great, all the people are friendly. Two of my children have come from a distance (California and northern New Mexico) to purchase cars from Chalmers and John Fife. THis is one dealership you can purchase a new or used car from and leave without feeling like you were screw. We recommend this dealership, John Fife, and all the other people who work for them. More

I have had the worst experience with the Ford Sync/Voice program, since buying it in March 2011, and going back to the dealership with Sync / electrical issues. Mike not only explained how he was going to program, since buying it in March 2011, and going back to the dealership with Sync / electrical issues. Mike not only explained how he was going to fix it, on an agreeable date and time , tell me how long it would take, verified my current LG cell phone would also be able to sync by testing it on another Ford he updated..But everything he said he would do HE DID IN THE TIME LIMIT AND THAN SHOWED ME HOW TO WORK THE NEW PROGRAM. He is why I will not sell the Explorer and deal with him at Don Chalmers Ford. More

Gary More 1-10 10 is best.I give Gary More a 11 He Gary More 1-10 10 is best.I give Gary More a 11 He spent quality time with us. expained all options. A great salesman. Gary More 1-10 10 is best.I give Gary More a 11 He spent quality time with us. expained all options. A great salesman. More

Clint welcomed me to the dealership with kindness and took the time to show me the vehicle I was interested in without trying to pressure me into something I was not. He listened to my requirements and took the time to show me the vehicle I was interested in without trying to pressure me into something I was not. He listened to my requirements and in a quiet gentle way demonstrated how the vehicle he showed me met them all. I test drove a similar vehicle at a different dealership and Clint was far more knowledgable about the vehicle than the other sales person even though the other dealership was the same brand as the vehicle I purchased. Clint never pressured me to buy. When I did buy, he went above and beyond by cleaning the vehicle himself to my specifications. Clint is a very nice person, and in my book, that sells anything. I highly recommend Clint, and Don Chalmers Ford for employing that caliber of person. More

Mike has been serving my 03 Jeep Liberty for about six years. If you want excellent service, professional care, and a fair price, go see Mike at Don Chalmer's Ford in Rio Rancho. years. If you want excellent service, professional care, and a fair price, go see Mike at Don Chalmer's Ford in Rio Rancho. More

I had to have the touch screen replaced on my new Edge and everyone was SO nice and helpful! We couldn't be more pleased! They installed the update, showed me how to use the new features and the inside and everyone was SO nice and helpful! We couldn't be more pleased! They installed the update, showed me how to use the new features and the inside of my car was immaculate when they were done! Great job everyone!!! More

The Isleta Police department bought a number of Crown Victoria police package and a Ford F150. The service was outstanding. I worked with Rick Akins Victoria police package and a Ford F150. The service was outstanding. I worked with Rick Akins More