Chalmers Ford | Page 40

Excellent Ford Service Everyone at Don Chalmers was very friendly and knowledgeable. In particular, the service technician Mike Zeyen was great. He diagnosed the problem w Everyone at Don Chalmers was very friendly and knowledgeable. In particular, the service technician Mike Zeyen was great. He diagnosed the problem with our 2010 Ford Focus and was extremely patient and honest in explaining everything about it -- he is the best auto service mechanic that I have ever had the pleasure to know. Don Chalmers Ford is the only Ford dealership in the Albuquerque area that I would recommend, and I highly recommend it. More

i found out you can enjoy buying a car!! Amy G. was very helpful. She show us different vehicles and knew what she was talking about. Amy was a true professional and did all she could to push the sale fr helpful. She show us different vehicles and knew what she was talking about. Amy was a true professional and did all she could to push the sale from start to finish. Thanks, Ernie More

They know what they're doing. I have a 95 Buick & a 2005 Focus, both of which I have trusted to the guys at Quick Lane on Coors. In the past, we had to take our cars there several I have a 95 Buick & a 2005 Focus, both of which I have trusted to the guys at Quick Lane on Coors. In the past, we had to take our cars there several times before they found and corrected the problem. Then the staff seemed to have changed and the new crew has fixed several problems the first time, every time. Today, I took the Buick in for a tune up. Being on a limited income, I needed an estimate before scheduling the service. They did the job and came in about $25 under the estimate. My car ran so well, that I took my wife out for dinner afterwards with the money I saved. Patrick was at the desk and is a very friendly and knowledgeable young man. I believe it was Konner that worked on our car. He is a very young man who is very polite and from what I hear, is on his way to becoming a star in the world of mechanics. I will always trust my vehicles to this crew. More

Anthony was professional and gave realistic expectations. He communicated the problem and is a prime example of first time resolution. My 2006 Ford Fusion is still going strong and I owe that to this dealers He communicated the problem and is a prime example of first time resolution. My 2006 Ford Fusion is still going strong and I owe that to this dealership. More

This place is great. Jim was very much a non-traditional salesman, Eric as well. They didn't push anything on you. They tried to understand your situation and help you as best they could. Allen , the financ salesman, Eric as well. They didn't push anything on you. They tried to understand your situation and help you as best they could. Allen , the financial guy , was the same way as well. Not pushy, but very helpful and informative. They really made me feel like I was part of their family. As long as I am in Albuquerque, I'll be making the trip to Don Chalmers. More

This was one of the best new car buying experience we have had. Derrick worked hard to find me the car I wanted. He was great. The Mustang he found for me was perfect. The whole experience from purchase have had. Derrick worked hard to find me the car I wanted. He was great. The Mustang he found for me was perfect. The whole experience from purchase to delivery was simple, friendly and comfortable. A co-worker of mine recommended Don Chalmers as he purchased 2 trucks from them and I understand why now. Don Chalmers exceeded our expectations. I will certainly buy from the again and certainly recommend them. Kudos Don Chalmers Ford and thank you so much for giving me the opportunity to own my dream car. More

This is our fifth vehicle purchase with Don Chalmers Ford. We love your service, the employees, service has been wonderful and we even had to use your Body Shop on a couple of occasions. We have never Ford. We love your service, the employees, service has been wonderful and we even had to use your Body Shop on a couple of occasions. We have never had a bad experience with Don Chalmers. We recommend to all our friends buying a vehicle from Don Chalmers if they want a very good experience for the life of your vehicle. Your cashier, Kevin has always been kind and efficient in checking us out. We have always been able to have a loaner vehicle if needed. Diana Treat has always been our Service Adviser and we just love her. Ken Willard is the best salesperson we have ever dealt with in purchasing a vehicle. John Navelli knows all about financing and does a great job. Can't say enough good things abot Don Chalmers Ford!!! More

I was on vacation, traveling through Albuquerque when my family detected the strong odor of gasoline inside our van. It was so hot that day and the pavement was so hot that I couldn't even get on my hands a family detected the strong odor of gasoline inside our van. It was so hot that day and the pavement was so hot that I couldn't even get on my hands and knees to look under the car for a gas leak. I did not want to risk a fire or my family getting sick from the fumes so stopped in Rio Rancho for the night in hopes that I could find a dealership to look at the van the next day and get us safely back on the road ASAP. It so happened that the hotel we stayed at in Rio Rancho was within a block of the Don Chalmers Ford Dealership. I took the van in the next morning where I met Mike Castaneda who was from Las Cruces (where we were coming from) and was filling in temporarily at Don Chalmers. I believe Mike worked at a dealership in Las Cruces. He was very friendly and polite and was able to work our van into the morning service lineup in hopes that they could find and repair the problem and have us back on the road by early afternoon. I returned to the hotel to relax and wait for a call from Mike to give me the report of their findings. I think I was only there an hour when Mike called and told me what they found. He said they needed to replace the evaporative control valve/solenoid and that they would have to order one from the local parts depot. He said they should be able to get the part by noon and he would let me know as soon as the work was completed. In the meantime they performed a complimentary multi-point inspection of my tires, battery and brakes. As he said, the replacement part was received by noon, installed, test driven and approved. Repair time: 1 hour labor, 0.5 hour diagnosis and about four hours total time from start to finish. The final bill was $374.39 as follows: Parts $76.11, supplies $24.59, service-history adm $1.23, lab-mechanical $245.93, gross receipts tax $26.53. The original estimate/diagnosis fee was $125. The service experience was great. The final bill was a bit of a shock considering all they replaced was a valve/solenoid. Of course I don't know the retail value of the valve or how much effort was involved to replace it. One never does when these emergencies arise. They did the job with a smile, on time and a bit over estimate and I was back on the road and happy to say "no more gasoline odor", even to this day over a month later. I would recommend Don Chalmers in an emergency for a friendly, trouble-free experience. That is the only practical perspective I have at this time. However, while there I observed what appeared to be a very efficient, clean and well-run operation, not unlike the Ford dealership in my hometown. Now I also know that the dollar cost of service is pricey in both dealerships, near and far. More

My family and I took the drive south from Taos to purchase a 2012 Ford Focus, when the time arrived I was introduced to Jackie Sidden, Finance Manager to continue the finance part pertaining to my ve purchase a 2012 Ford Focus, when the time arrived I was introduced to Jackie Sidden, Finance Manager to continue the finance part pertaining to my vehicle. We spoke of the amount that I had already agreed to put down, Jackie explained I would be shown a video by Mr. Chalmers. As soon as the video was completed Jackie, shared with my the balance of the factory warrantee and went over in detail with me the "Vehicle Service Contract" the "Premium Maintenance Plan" and information on Nitrogen filled tires. She gave examples of past customers who had taken advantage of these services and how they had benefited as result of having these services. I quickly weighed my pros and cons, Jackie told me to take my time, I asked her to once again go over the "Premium Maintenance Plan" which she did promptly. I gave it some additional thought and decide to go with the added service, for the "What Ifs" I was financed via New Mexico Educators Credit Union, Jackie wrote this information on the outside corner of my envelope and address as she know when I called my insurance company they would ask for this information, she also told me to let my insurance company that my vehicle has "Etched Windows" Thank you for your experience in explaining, warrantee and maintenance with me, and thank you for your professionalism. More

I had scheduled an appointment for my vehicle at the service department because a part which was under warranty had failed. I was told to bring the vehicle on a Tuesday. When Tuesday came around, I drop service department because a part which was under warranty had failed. I was told to bring the vehicle on a Tuesday. When Tuesday came around, I dropped the vehicle off first thing in the morning and was told the service could possibly take all day. Around 5 pm that evening I received a call stating they had not got to my car and would try to get to it the next day. The following day at around 2:30 pm I got another call from the service department. Thy said they had ordered the wrong part and the correct part should arrive by Friday. This is my only vehicle, so I needed to pick up my car and return on Friday for the service. On Friday I drop the car off and look at some trucks in the front lot, as I am considering purchasing a truck. I spent time outside in the lot and inside on the sales floor looking at F-150s. Not once was I approached by an employee. This dealership displays banners for six consecutive awards for the President's Award for "Outstanding customer service and sales performance." I have not experienced such service. I will take my business elsewhere in the future. More