Chalmers Ford

Rude, Unprofessional We were treated so rudely after we purchased our SUV a month ago that I am still in shock!!! I wrote the GM immediately to inform him of our experienc We were treated so rudely after we purchased our SUV a month ago that I am still in shock!!! I wrote the GM immediately to inform him of our experience and he NEVER RESPONDED!!!. We had a trade-in that we used as part of the deal which had been paid off for a couple of years but we were unaware that you have to have a "Release of Lien" letter to go with the title. It took two days to receive the Letter from the finance company and in those two days we received over 20 harassing phone calls demanding the letter. We tried explaining to the New Car Director (J.Storz) and he basically implied to my husband that we were trying to steal "HIS" vehicle all while yelling at my husband on the phone!!!! It's funny because we did not want to take the vehicle until everything was ok but the salesperson(Francisco Avitia and the Finance Manager (Allan Quezada) insisted that it would be ok. I find it interesting that this all happened especially since we were financed through our Credit Union and the SUV at that point belonged to the Credit Union and us! I'm so disgusted that I plan to continue sharing my experience!!!!!!! More

2014 f150 Great experience overall from sales to services. Chamlers had great inventory of new F150's. It was a great to work with OJ from sales department. I w Great experience overall from sales to services. Chamlers had great inventory of new F150's. It was a great to work with OJ from sales department. I would buy from Chamlers again! More

Long term Experience I have purchased seven new vechiles from Don Chalmers Ford and my service experience has alwaus been excellent. A great experience overall from sales I have purchased seven new vechiles from Don Chalmers Ford and my service experience has alwaus been excellent. A great experience overall from sales to service! More

Long term customer Have been customer for 15+ years and keep coming back!! Dealing with Diana Treat is always a pleasure - she is always courteous, knowledgeable and eff Have been customer for 15+ years and keep coming back!! Dealing with Diana Treat is always a pleasure - she is always courteous, knowledgeable and efficient. More

2014 Ford Escape Sevice Don Chalmer's Ford Quick Lane as usual did an excellent oil change job and nitrogen fill on our 2014 Ford Escape. The service performed was half an ho Don Chalmer's Ford Quick Lane as usual did an excellent oil change job and nitrogen fill on our 2014 Ford Escape. The service performed was half an hour earlier than estimated! More

Long term opinion of Don Chalmers Service Department I've been using Chalmers for about eight years now and I've never had an experience which wasn't excellent. Thank you Don Chalmers. I've been using Chalmers for about eight years now and I've never had an experience which wasn't excellent. Thank you Don Chalmers. More

Worst Dealership Experience To Date I do not usually leave negative reviews as things happen and I understand that. This is not my first car purchase either. However, Don Chalmers made I do not usually leave negative reviews as things happen and I understand that. This is not my first car purchase either. However, Don Chalmers made a fiasco of my vehicle purchase. The sales men did not follow through on their word until it was brought up at signing at which point they stormed off p*!#ed off because the deal was altered by management. Next, and this is very important...John Nivelli in finance is a joke. He will give you this well scripted pitch about how well Don Chalmers will take care of you and that they put their customers first. This guy is what gives car dealerships a sleazy reputation. I have never experienced such an unprofessional experience in my life. If you are looking to purchase a new Ford stay as far away as you can from Don Chalmers. More

Integrity and customer service are what they are all about! I brought my car in for service and had a small issue with the work that was done. I brought it to Chad the service managers attention and was amazed I brought my car in for service and had a small issue with the work that was done. I brought it to Chad the service managers attention and was amazed by the response I got. Not only did he genuinely care about my concerns but he really dug into my case. He even found and corrected some internal procedures in the service department to prevent future issues for other customers. Things happen and it is all about how a company deals with them. The customer service and integrity at Don Chalmers was refreshing and wonderful to see and should be a benchmark for all customer service based businesses. They did not give me excuses or empty apologies, they took action and made it right. I put my family in my vehicles every day and there is not another dealer I would trust with their safety more than Don Chalmers. More

Great Service at Don Chalmers Recently my truck engine was sounding really bad. I barely got to the dealership in it. When I got there I was greeted by James. He sent for a shutt Recently my truck engine was sounding really bad. I barely got to the dealership in it. When I got there I was greeted by James. He sent for a shuttle to get me to work. Later that morning he called with the bad news about my truck engine. He had Alfred look at it for a trade in. The truck was not worth anything without the engine running. Alfred found me a F-150 that I fell in love with! Alfred worked with me all week. I really like the no pressure service at Don Chalmers. Alfred answered so many questions for me and was always there to help. John and I sat down to do all the paperwork which was huge but he made it a pleasant undertaking. He told me to never hesitate to call him with any questions. After several days I was driving home in that F-150. The girls at the front desk were always there to greet me with a smile, "Welcome to Don Chalmers and how can we help you?" I cannot forget Mike that walked me through how to work everything on the truck. The day after I bought the truck my 'low pressure tire light' came on. Just as everyone told me, I went to the service department. The tires were checked and I was on my way. Everyone in the service department was nice and helpful. I was made comfortable in the waiting area and offered water, coffee, popcorn and ice cream! Thank you so much for always being there for me at Don Chalmers! Sarah K. McHaffie More

Great Experience It was a pleasurable experience to work with Patrick Burke when I purchased my new Ford. He is a honest, professional salesman and his conduct is imp It was a pleasurable experience to work with Patrick Burke when I purchased my new Ford. He is a honest, professional salesman and his conduct is impeccable. I recommend him as your sales consultant. More