Chalmers Ford
Rio Rancho, NM
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Best car buying experience ever Glen and John are simply the best. They took care of us like family. Have bought over 20 vehicles in my lifetime and never has it been this easy. No b Glen and John are simply the best. They took care of us like family. Have bought over 20 vehicles in my lifetime and never has it been this easy. No back and forth with "Sales Manager". More
Sales and service I have been very pleased with this dealership from day 1 when I went to purchase my 2016 Mustang to my most recent visit for a routine oil change. Eve I have been very pleased with this dealership from day 1 when I went to purchase my 2016 Mustang to my most recent visit for a routine oil change. Everyone I had contact with was pleasant and professional. I received a very fair deal on my car and my trade in. Service charges are fair and service level is excellent. Highly recommend Don Charlmers Ford! More
My salesman was Geary Krontz. The experience was very excellent all the way around. The dealership should have two keys for the vehicle is my only suggestion. That is on the dealer The experience was very excellent all the way around. The dealership should have two keys for the vehicle is my only suggestion. That is on the dealership not Geary! More
Quick and Efficient. As a state Legislator, I have limited time to deal with haggling over the price. I had looked in Colorado and New Mexico for an F150 that had all the As a state Legislator, I have limited time to deal with haggling over the price. I had looked in Colorado and New Mexico for an F150 that had all the bells and whistles. With one phone call Bruce Lee Romero explained why it would be a good idea for me to drive 350 miles to Don Chalmers. Once I got there the paperwork was fast and easy. Unloading from one truck to the other was what took the longest. Bruce Lee kept his word and there were no hidden costs. My price over the phone was what the price was as I left the dealership. Thank you all for the great truck! Last note the training from Mitchell Rivara was out standing, he explained every option and how to access it. I left knowing more about this new truck than what I knew on my old truck. Great Job. More
Awesome service, pleasure doing business. Glenn is very personal with his customers, knowledgeable in his products and never pressuring when it comes to a sale. Customer satisfaction is his n Glenn is very personal with his customers, knowledgeable in his products and never pressuring when it comes to a sale. Customer satisfaction is his number one goal. I enjoyed doing business with him. More
Always Top Notch Service There was a mechanical issue with a new technology system on my 2015 Ford F-150 Lariat (did not affect me driving the vehicle). Service Team at Don Ch There was a mechanical issue with a new technology system on my 2015 Ford F-150 Lariat (did not affect me driving the vehicle). Service Team at Don Chalmers (Starting with Kevin Storz) was on top of it (part was already on back order). They called as soon as it was in and had it fixed within 2 hours of my appointment, while I waited in lobby. I've always had the best experiences with the team there, friendly, professional, knowledgeable, and never pushy. More
Unqualified service techs at Quicklane On an extended vacation I used Chalmers Quicklane for an oil change and tire rotation. I gave specific instructions not to hang my matching spare with On an extended vacation I used Chalmers Quicklane for an oil change and tire rotation. I gave specific instructions not to hang my matching spare with the finished side down to prevent damage to the finish by the tire carrier. They did NOT follow my instructions and marred my rims finish which then required repair causing me an additional trip to retrieve my tire and wheel. They did not offer any reduction in my bill for my troubles and in fact became quite argumentative in accepting fault (Charles Holmes). Mind you I never left the facility before seeing what they had done! Upon my final inspection before leaving for home (1200+ miles) I find 3 very loose lug nuts and several more that were just under the correct torque which could've cause a major issue while pulling a trailer that distance. More
Shopping for and Buying a New Car My wife and I have not been to a car dealership for over ten years. We went to Don Chalmers Ford looking for a new car that gets good gas mileage and My wife and I have not been to a car dealership for over ten years. We went to Don Chalmers Ford looking for a new car that gets good gas mileage and is fun o drive. We look around the lot and decided on the car we wanted, a Ford Focus Hatchback with standard transmission. We got with John Fife and breezed through all the paperwork and we're off driving home in our new car. John and all the staff were great. We even saved money by going through Allstate Insurance compared to our insurance company. The experience was very enjoyable and we would not hesitate to recommend Don Chalmers to our friends and family. John and Yvonne Albuquerque, New Mexico More
TOP NOTCH DEALERSHIP. My recent buying experience purchasing a 2016 Mustang was handled skillfully and professionally. Michelle Royle handled a difficult buying transactio My recent buying experience purchasing a 2016 Mustang was handled skillfully and professionally. Michelle Royle handled a difficult buying transaction as a top notch mediator and deal healer. She works tirelessly in order to make it all happen. Michelle is a fantastic sales person on all fronts. All the staff involved were excellent and extremely knowledgeable in their jobs. Andrew in service was a rock star in helping me understand all the high tech gadgets and was very patient. Very pleased with transaction. David r Anderson. More
Great Service Great service and friendly no pressure atmosphere. Helpful advise to complete buying process. Out the door best price around. Go there first and la Great service and friendly no pressure atmosphere. Helpful advise to complete buying process. Out the door best price around. Go there first and last. Thank you. More