Chalmers Ford

A fantastic experience for a returning delighted customer We traded in our Fusion that we bought at Don Chalmers for an Edge. Based on our first experience we returned and asked for Glenn because he is the ul We traded in our Fusion that we bought at Don Chalmers for an Edge. Based on our first experience we returned and asked for Glenn because he is the ultimate in customer service. He treats his customers with the utmost respect and finds out exactly what they want. He spends as much time as it takes to meet and exceed their needs. He took the time to check our other car and see what radio station we listen to and programmed the station on our new car. Who does that but an organization that values their customers and treats them like family. While we were there, we were given pizza and Jackie saw that we had no napkins and brought some to us. Who does that? Incredible example of excellent customer experience. Next we visited with John Navelli. He made sure we got the best extended warranty, maintenance, and gap insurance to assure that the incredible customer experience is continued the whole time we own our wonderful new car. Do I recommend Don Chalmers? You bet, I tell everyone I know that the next car they buy should be from Glenn, followed by John. More

Amazing,kind, Friendly, Glenn and John were amazing people to work with!! They listened to my concerns and answered every question in the kindest,in the most respectable way Glenn and John were amazing people to work with!! They listened to my concerns and answered every question in the kindest,in the most respectable way possible! I felt like I've made friends and as a woman NEVER felt like I was talked down to. Don Chalmer's employees ALL made me feel like family. I'd recommend this dealership to my family & friends!!! Thank you!! More

Awesome service by James Cordova James Cordova is always helpful , honest , courteous. When we have car problems we know that with James it will get taken care of. You are very lucky James Cordova is always helpful , honest , courteous. When we have car problems we know that with James it will get taken care of. You are very lucky to have him working for you. Jose & Gera Provencio More

Auto Body Shop I was treated as a valued customer, like if I was Family You Are Super People. Thank You All that helped me. Respectfully George Felix I was treated as a valued customer, like if I was Family You Are Super People. Thank You All that helped me. Respectfully George Felix More

Great Sales Service!! Great Dealership!! Glenn Aldrich helped me choose a great car! He was honest and patient and an all around wonderful salesman! He didn't push me into something I couldn' Glenn Aldrich helped me choose a great car! He was honest and patient and an all around wonderful salesman! He didn't push me into something I couldn't afford and he wasn't just after a sale. I would do business with him again in a heart beat! Thanks, Glenn! More

Great service Great experience to say the least! Working with Aaron in sales and Nora in finance was painless. All auto dealerships should be this classy and helpfu Great experience to say the least! Working with Aaron in sales and Nora in finance was painless. All auto dealerships should be this classy and helpful! Both were a joy to work with! Could have spent all day in finance as Nora was fun to talk to while still answering my many questions! More

Great Service I called in to get my car in for the recall I received and my service advice was Trent Durham and I was treated like family. I got in right away and t I called in to get my car in for the recall I received and my service advice was Trent Durham and I was treated like family. I got in right away and they got it done in a record time. I have been with Don Charmers since 2000 and I will keep coming back. I will never go to another dealer for my service. I live in Peralta down by Los Lunas,it is a way to drive. They are the greatest dealership. They don't cheat you they are truthful. More

Confident things will be done correctly. I've taken our vehicles to Chalmers since 2000. Overall I have been pleasantly pleased with the service and the way they stand behind their work. Ho I've taken our vehicles to Chalmers since 2000. Overall I have been pleasantly pleased with the service and the way they stand behind their work. However on my most recent visit at the Quick Lane the mechanic recommended services for my vehicle. This was then relayed to me by the service advisor. One such recommendation was for a change of plugs. I told the service representative I thought it had been done around 60K miles. They also recommended a fuel filter and injector cleaning. All of these items were replaced or taken care of well within the recommended time/mileage changes. They did not need servicing. If the mechanic or service advisor had checked, they would not be recommending maintenance that was not necessary at this time. Even after I hinted to the service advisor that I thought the plugs had been changed within the mileage requirement, he did not go back and verify in their system. All my work had been done by Chalmers, so they have a complete record. When I got home I verified that the work was current by checking my maintenance log. More

No Pressure Purchase It was a pleasure to purchase a new vehicle at Don Chalmers. Glenn Aldrich was extremely patient with no pressure on sales, John Navelli was very kind It was a pleasure to purchase a new vehicle at Don Chalmers. Glenn Aldrich was extremely patient with no pressure on sales, John Navelli was very kind and through on financing, and Mike McCracken was awesome with add on parts and knew exactly what we needed to make it more enjoyable to own the vehicle. More

Buying a new truck in. Albuquerque I recently purchased a new 1/2 T truck at Don Chalmers Ford. I had done some preliminary research on the Internet, tried out about 6-8 different vehi I recently purchased a new 1/2 T truck at Don Chalmers Ford. I had done some preliminary research on the Internet, tried out about 6-8 different vehicles, and after several follow up emails and calls from Glenn Aldrich at Don Chalmers Ford, I drove the 45 miles to look at several vehicles he had surfaced out of their inventory. The entire experience was pleasant and conducted with consumant professionalism; often, when entering an automobile dealership, one feels like the main course at a piranha banquet. None of that occurred with Glenn---he scoped out my preferences, looked over offers I had from other dealers, and made me a good deal on the unit I had selected, and I went home to think about it. They gave me the vehicle overnight to test drive; I returned the following day and we finalized the deal. There has been excellent follow up and turn around on final set up details. All in all, a pleasant experience. I'm very pleased, with my new truck, with Glenn Aldrich, and Don Chalmers Ford! More