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Chalmers Ford

Rio Rancho, NM

3.6
509 Reviews

2500 Rio Rancho Blvd.

Rio Rancho, NM

87124

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Showing 509 reviews

May 28, 2018

Outstanding Service As usual, my service was prompt, courteous, efficient and friendly! I have been a loyal customer for ten years and have never had my vehicle serviced More

by Fran Unruh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Diana Treat
May 28, 2018 -

Chalmers Ford responded

Thank you so much for sharing your experience Fran! We truly value earning your business & loyalty. It means a lot that you think we are dependable!

May 28, 2018

Purchase of new Mustang at Don Chalmers Ford We were very pleased with the way we were treated by our sales representative John Fife. He was very helpful in our purchase of the Mustang we were l More

by John Fife
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trent Durham, John Fife, Mike McCracken
May 28, 2018 -

Chalmers Ford responded

Thank you so much for your feedback! It means a lot that you would recommend us. We're so glad John Fife & our team did a good job taking care of you!

May 21, 2018

Excellent service provided by Chalmers Quicklane James was extremely professional and explained in detail the work that was done and explained also about some work my vehichle needed. He provided me More

by shelby1984
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Cordova
May 22, 2018 -

Chalmers Ford responded

Thanks for your feedback! We really appreciate you letting us know James provided you with excellent service & an excellent experience!

May 17, 2018

Excellent buying experience for new F-150 super cab. Excellent experience with sales person, Aaron Pyne, who met all of my time demands and answered all of my questions honestly and with integrity. Boug More

by Pecos Pete
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Pyne
May 22, 2018 -

Chalmers Ford responded

Thank you for your review! We appreciate you letting us know Aaron did a great job taking care of you as well as upholding our core values. We hope you're loving your truck!

May 13, 2018

Timely and professional service I brought my car in for an issue related to the TCM that caused the check engine light to come on. The next day, the check engine light went off befor More

by NMFocusGuy1988
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trent Durham
May 22, 2018 -

Chalmers Ford responded

Thank you so much for sharing your experience!! We're so happy to hear Trent & our team took the proper care to get your vehicle fixed.

May 10, 2018

problem with cutting out while accelerating Keven turned me over to one of the more experienced mechanics and he knew right away what the problem was and fixed it. They provided me with a loner More

by concerned
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
keven, Ken Willard
May 22, 2018 -

Chalmers Ford responded

We really appreciate your feedback. Thanks for your review & letting us know Kevin did a good job getting your vehicle fixed!

April 28, 2018

power steering assist fault on 2011 Ford Explorer I was having problems with my power steering locking up preventing me from steering at all. it would usually do this at low speeds, pulling into a par More

by C. Stewart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trent Durham
May 03, 2018 -

Chalmers Ford responded

Thank you so much for your review. We really appreciate you sharing your experience. We're so thankful you were able to stay safe despite this malfunction. Also, it makes us extremely happy to know Trent was there to take care of you every step of the way & it means a lot to us to know that your faith has been restored in Ford products. We hope your Explorer can be a vehicle you enjoy driving now that it's repaired.

April 10, 2018

Disappointed The reason my review is low was , I went into the don Chalmers dealership in Rio Rancho N.M. the salesman was a very nice guy at first we made small t More

by Navi#1
Price
Recommend Dealer
No
Employees Worked With
Anonymous
May 03, 2018 -

Chalmers Ford responded

We apologize you were unhappy with your experience & that you felt insulted. We value the satisfaction of our customers very much & hope to make this right. Would you be comfortable contacting our Customer Relations Manager, Lee, to discuss your experience in more detail? His direct line is (505) 890-2167.

March 19, 2018

poor customer service We were very interested in a Ford Explorer and had contacted business ahead of time to show our interest. We were passed around to three different sa More

by Shoppernow1
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jim Cartwirght
Mar 19, 2018 -

Chalmers Ford responded

We apologize you had a bad experience. You will be contacted by one of our managers soon. Thank you for your feedback!

February 18, 2018

Vehicles bought Outstanding sales associate. Becomes part of the family. I highly recommend Ken for new and used cars and trucks. He takes time with you making sure y More

by Donald E Robertson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andy Strebe, Ken Willard, Jim Cartwirght, Mike McCracken, James Cordova
Mar 23, 2018 -

Chalmers Ford responded

Thank you so much for sharing your experience! We love hearing that Ken was outstanding & became part of the family! That's awesome. We hope you're loving your new vehicle!!

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