Chalmers Ford

Never again Beware don’t do business with Don Chalmers Ford in Rio Rancho. I made that one mistake and now I have lost all hope with our vehicle, I'm so frustrate Beware don’t do business with Don Chalmers Ford in Rio Rancho. I made that one mistake and now I have lost all hope with our vehicle, I'm so frustrated and don’t know what else I can do anymore. I had bought a brand new 2016 ford explorer not the base model either, we are the first owners of the SUV so of course we didn’t think we would have as many problems as we have experienced with only the 3 years of owning the suv. Since day one we have had one issue after another, we would take it in to the service department when ever thier was an issue and being advised that the problem had been “fixed or they could not figure out what the issue was. To only name a few issues that we have had since we owned that SUV are : The throttle body had gone out on the SUV even though it had less than 10,000 miles on it. not even having it for 5 months left me, and my newborn stranded on the side of the road. I have had to replace the tires 3 or more times in the time of having the SUV due to the rubber shredding and the tires were not wearing evenly. I had taken the explorer to many different tire shops to see if it was normal wear and tear and each and every one of shops said it was not normal. I had to pay for the tires out of my own pocket because that wasnt covered Don Chalmers said it was a wear and tear issue so they wouldn't cover it. The battery that came with the SUV was no good it would not hold a charge. Anytime me or my husband would try to start the vehicle with the push to start button it would get stuck. Anytime we would turn the steering wheel to the right all you can hear is a popping and grinding sound. Anyone that has heard the issue advises it’s the axel or ball joint. We even have it on video with the sound showed it the the service department and they blew it off thing it wasnt a big deal and said they have another car like that .so that issue still hasn't been resolved. The trunk would open and close all by its self, on one occasion it fall on my husband. Another issue with the trunk is that it would be closing then all of a sudden would stop half way. Then thier was an occasion when I was driving to Santa Fe the right side of the molding from the windshield just fly right off while driving the highway. I had taken it to another ford dealership, and they had asked me if the windshield was ever replaced, I had told them no. Then at that point we where told the window was not the original manufacturing that came with the suv. I was shocked that don chalmers never told to us at any event, so I had gone to Chalmers and asked why we where not advised at time of Purchasing that it was replaced they told me they didn't have to disclose that since it was not body damage.  We have been in and out of that dealership more then we would like to. All I ever wanted was my vehicle to be running like it should. Yea I get vehicles do have there problems here and there but for them to not be fixed or just left undone is not ok., we were in the service department at one point every 3 weeks because their would be an issue that would come up once again. We never asked for much just to have our vehicle in working order for my family. We had taken it to other ford dealers just to get any answers and we where at a loss just giving up at this point we just did our route maintenance to keep it going . And just the other day in February my husband called the oil changing department that was Separate from the actually service department and sales floor they advised to my husband they were not allowed to work on our SUV we had no idea what they where talking about. So I went down there and they advised to me that there is a note on file stating they are not able to do any work or touch the SUV. So I go to the main building to find out what was happening I spoke with a lady in the back office she was supposed to call me back the next day never heard anything. On 02/28/2019 which made it 2 weeks since I had went by and never heard so I decided to go down to don chambers to find out whatever happened I waited an hour to speak with the same lady that was supposed to call me back and never did. Finally pulled me back and said Andy Strebe the general manager would speak with me and this is where it gets good . I told him how unhappy I have been with the service I have gotten over the 3 years we have had the SUV and his reply was the feeling is Mutual and that I was no longer welcome at the Don's chamlers ford because I was to difficult. Because I wanted my car to work ..... I have never been treated like that in my life the general manager (Andy Strebe)and service manager (Chad McHargue)are so unprofessional and very rude I will never send anyone ever to that dealership . More

Purchase Made Easy! Jason Slavin, our salesman was patient and a great listener! He helped me find the perfect car. Jim helped us by giving us enough for our trade to g Jason Slavin, our salesman was patient and a great listener! He helped me find the perfect car. Jim helped us by giving us enough for our trade to get out of it without rolling over any negative equity. The process was easy. More

Always helpful We have purchased several vehicles from Don Chalmers, they have always taken great care of us, particularly Jim Cartwright and Ken Willard. They are a We have purchased several vehicles from Don Chalmers, they have always taken great care of us, particularly Jim Cartwright and Ken Willard. They are always more than willing to go the extra mile in helping us. I am not sure I would purchase from anywhere else. More

Comcast Fleet The level of service we have received at Don Chalmers Ford (fleet Rep JC Lucero and technicians) is excellent. We have had three units in for engin The level of service we have received at Don Chalmers Ford (fleet Rep JC Lucero and technicians) is excellent. We have had three units in for engines and two transmissions in January. They were completed in an amazing time frame. Updates on the progress of our units were sent out daily. More

Awesome Aloha everyone, Don Chalmers is the best. My service guy Trent is on it and he takes care of us along with our new F250 Diesel Truck. Trent is courteo Aloha everyone, Don Chalmers is the best. My service guy Trent is on it and he takes care of us along with our new F250 Diesel Truck. Trent is courteous and professional. I can't say enough or thank them enough. I definitely would recommend them to anyone. Go see Trent. More

Recall Great service. Brandon was very helpful in getting my truck fixed in a very timely manner due to a recall. Would recommend him to others Great service. Brandon was very helpful in getting my truck fixed in a very timely manner due to a recall. Would recommend him to others More

Stress free car buying experience Everyone that we dealt with through the whole experience was very professional and pleasant to work with. Michelle did a great job understanding our r Everyone that we dealt with through the whole experience was very professional and pleasant to work with. Michelle did a great job understanding our requirements and made sure that we received all of the rebates that we were entitled to. This is the second car that I have bought through this dealer and the results are always the same. More

Great service This dealership and Trent Durham have changed my opinion of auto service. I have been in for oil changes, mechanical problems and been treated cordial This dealership and Trent Durham have changed my opinion of auto service. I have been in for oil changes, mechanical problems and been treated cordially each and every time. More

Awesome Service! Thank you Richard Gatti for your awesome service. The crew on Saturday was so pleasant and professional, job well done! Will be returning in the fut Thank you Richard Gatti for your awesome service. The crew on Saturday was so pleasant and professional, job well done! Will be returning in the future. More

Wow!! Oil change at 10 PM Thank you Russell Robertson at Quick Lane. Oil changed and truck serviced in less than 30 mins and out the door at 10 PM. Work schedule made it neces Thank you Russell Robertson at Quick Lane. Oil changed and truck serviced in less than 30 mins and out the door at 10 PM. Work schedule made it necessary to be able to get this service at night. Called and spoke to Russell who said that Quick Lane is indeed open till midnight and to bring my truck in for service. A great idea. Thanks! More