Chalmers Ford

Amazing Vehicle Service department! Brought my 2017 King Ranch F-250 to get some issues resolved and was very impressed. Brandon was great at helping me schedule a time and keep me updat Brought my 2017 King Ranch F-250 to get some issues resolved and was very impressed. Brandon was great at helping me schedule a time and keep me updated with info on everything, although I had not scheduled a rental or loaner Brandon saved my life by getting me a loaner! When I picked up the vehicle the service manager I dealt with was very kind and the technician working on my truck helped me out with a few adjustments, he was quick thorough and extremely professional! I will definitely keep buying Fords from this dealership and getting them serviced here! More

Great first-time experience! This was my first service call for my 2017 Ford Transit 150. I chose Chalmers because it was nearby, but I discovered that it has a great service dep This was my first service call for my 2017 Ford Transit 150. I chose Chalmers because it was nearby, but I discovered that it has a great service department. Brandon was my contact, and he took really good care of me. I had come in because of a recall on my vehicle, but I plan to continue going to Chalmers for all my future service needs. More

Maintenance Very satisfied with the service that was done. Dan, the servcier had the oil change done and recall taking care on the same work order. I didn't have Very satisfied with the service that was done. Dan, the servcier had the oil change done and recall taking care on the same work order. I didn't have to make the second appointment. More

Overall great experience I had been looking for vehicles online and out of state for months. Only to find the best deal was in my backyard. I reached out to the dealership via I had been looking for vehicles online and out of state for months. Only to find the best deal was in my backyard. I reached out to the dealership via their website and was Contacted by David piazza within hours. He was very helpful. I had a few questions about the vehicle I was looking at and he was able to answer them immediately. I set up an appointment for a test drive and instantly fell in love with the truck. David made me feel right at home from the second I met him. I would highly suggest doing business with this man. He was very helpful and didn’t apply any unnecessary pressure. Jackie Sidden was great also. Although they were very busy on this day she was able to make the paperwork process run very smooth. I am very grateful that customer service is still something that is a high priority. Overall great experience. More

Love sales experience but hate dealing with service/ shop It must be standard training proceed to coach service writers and body shop people to never, ever return phone calls. I cant tell you how many time w It must be standard training proceed to coach service writers and body shop people to never, ever return phone calls. I cant tell you how many time we have had our car in for service and the writer will tell you he will call you with an update. Never hear a word. You call them, and get kicked to the voice mail. You leave a message to call you back (several times) still no return call. You finally bug the service operator enough that she says "oh he's standing right there, let me transfer you", boom, back to his voice mail. This happens with the body shop too, where you get an email that says your parts are in and to call for an appoint for installation. Takes you at least three or four times calling to ever get a person to answer the phone much less return the messages you have left. They then tell you we need to check with the parts counter to make sure the parts are really here and they will call right back. Two hours later I'm still waiting and no appointment yet scheduled. The sales experience was great at Chalmers. Dave Piazza and John Wayne Fife are great people to work with and will bend over backwards to help you. We have been buying our fords from them since the month the dealership first opened I believe back in 1996. The service experience is where they really fall on their face and is an absolute experience in futility to deal with. More

They take care of you I have never had such an amazing experience with a car dealership. Brandon Dennis, the used vehicles manager, not only made selling my vehicle a breez I have never had such an amazing experience with a car dealership. Brandon Dennis, the used vehicles manager, not only made selling my vehicle a breeze, but spent 45 minutes helping me track down a rental car when there were none available in Albuquerque. (Yes, I’m serious, there were no rental cars in the entire city... me and several Ford employees all looked). Brandon and Don Chalmers Ford even paid for me to take a Lyft ride all the way up to Santa Fe to get my rental car. And Brandon told me if anything went wrong with Lyft, he would take me himself. A truly incredible person and an incredible dealership. More

Always The Best! Just purchased my third almost-new vehicle from Don Chalmers and will never go anywhere else. Seeing David Piazza and Jackie Sidden again and again is Just purchased my third almost-new vehicle from Don Chalmers and will never go anywhere else. Seeing David Piazza and Jackie Sidden again and again is what puts the experience over the top! The ability to rely on their knowledge and their efficient use of my time are huge bonuses. Everybody that works there is happy and friendly, the real heart of Don Chalmers. Love, love, love the Ecosport! It is just my size and has everything and more than I would want. Previously, I had two Escapes and liked them very much. The idea of a smaller SUV appealed to me, but I was skeptical. The Ecosport feels like it was built for me and is the most comfortable vehicle I've ever had. My husband is a large man and also feels comfortable in it. Dave and Jackie have always make the day of a new car the biggest holiday of the year (as it should be). More

I had a recall on my air bag. It was going to take a while but it turns out that they finished earlier and I was happy about that. People were friendly and knowledgeable at Don Ch It was going to take a while but it turns out that they finished earlier and I was happy about that. People were friendly and knowledgeable at Don Chalmers. If I need car work done again, I will definitely go there again. More

Oil change & tire check Brandon Avalos is an excellent service rep/sales person. He handled everything.professionally & efficiently. The mechanic was also excellent. He found Brandon Avalos is an excellent service rep/sales person. He handled everything.professionally & efficiently. The mechanic was also excellent. He found a leak on the front of the engine and pointed it out. Ford covered the cost of the reoair!! So I'm very pleased with service team at Chalmers. More

A good sales person equals a relaxed experience. Stephanie Villegas was more like a friend from work right from the start. We viewed a vehicle of interest, she answered all our questions with the utm Stephanie Villegas was more like a friend from work right from the start. We viewed a vehicle of interest, she answered all our questions with the utmost patience and friendliness. My wife and I then decided we would continue to another dealer where we also had a vehicle of interest in mind. We ended up deciding on the vehicle at Chalmers, IF we could get the price down to a figure we thought was reasonable. A few calls later we had our price and Stephanie had our used vehicle looking like new when we returned to purchase it. Stephanie made it seem like she was not there to sell cars but to ensure customers received great service in their car buying experience. I know we did and the price reduction Stephanie was able to get approved was icing on the cake! Lou More