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Chalmers Ford

Rio Rancho, NM

4.3
504 Reviews

2500 Rio Rancho Blvd.

Rio Rancho, NM

87124

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Showing 504 reviews

January 01, 2020

Service My fuel compartment door hinge was replaced. The work was done quickly, and accurately. My service leader gave a clear explanation or direction of wor More

by steve.bishop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike McCracken
Dec 22, 2020 -

Chalmers Ford responded

We really appreciate your feedback! It means a lot that you would recommend our Service Department & Trent. Thank you for your review!

December 20, 2019

Friendly, professionalism from start to finish 100K service; a little more involved and costly, but everything was explained and completed quickly and efficiently. Lucas did a great job keeping me More

by ddkristo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Cordova
Dec 22, 2020 -

Chalmers Ford responded

Thank you for sharing your experience! We're so glad our team did a great job!

December 14, 2019

Service I have had problems with pushy sales people. But have nothing but great things to say about service...Trent is the BEST, This is the reason I am st More

by tylka.l
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Trent Durham
Dec 22, 2020 -

Chalmers Ford responded

We really appreciate your review! Thank you for your feedback!

December 06, 2019

Quick and efficient service. I always get treated in a friendly and competent way at Don Chalmers. My truck is way off warranty but Chalmers is still my preferred service provider More

by Mbonsal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas Garcia
Dec 22, 2020 -

Chalmers Ford responded

Thank you for your review! We appreciate you letting us know you had a 5 star experience!

November 08, 2019

Always a pleasant experience! I always take my Ford vehicles to Don Chalmers for service. The main reason I do is the excellent customer service. My service representative is alway More

by eric
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rheanna Smith
Dec 22, 2020 -

Chalmers Ford responded

Thank you for being a loyal customer. We really appreciate it & we really appreciate your feedback! We're so glad your experience was 5 stars!

November 02, 2019

We always get our Ford truck serviced at Don Chalmers and Trent Durham makes us know we are in good hands. He's helpful and goes out of his way to explain whatever we need to ask. More

by Chunky
Recommend Dealer
Yes
Employees Worked With
Trent Durham
Dec 22, 2020 -

Chalmers Ford responded

Thank you for your review! We're so glad your experience was 5 stars!

October 29, 2019

Excellent service We have been using Chalmers Ford for a couple of years now and have always gotten excellent service and great customer relations. I highly recommend More

by Blimp60
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Strebe, James Cordova
May 29, 2020 -

Chalmers Ford responded

Your recommendation means a lot to us & we truly value earning your business. Thank you for your review!

October 18, 2019

Service on 2010 edge I. Have always received excellent service when I need service on my vehicle. James and his crew have been helpful, courteous and prompt. Just want to More

by Carole
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Cordova
May 29, 2020 -

Chalmers Ford responded

Thank you for your feedback & for letting us know our team was helpful & courteous. We really appreciate your review!

October 10, 2019

First oil change and service of 2019 F150 Showed up to my scheduled appointment for oil change, tire rotation and over-all review of truck. Truck was taken immediately while I enjoyed some co More

by fordbronco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alicia Treat
Oct 11, 2019 -

Chalmers Ford responded

Thank you so much for your review! We really appreciate you sharing your experience & letting us know our team did a good job!

September 30, 2019

First visit not impressed Took my new Edge in this morning with a few concerns. First I didn't know I had to have an appointment to get work done. It was never a requirement More

by Oleta
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
No names were given.
Oct 10, 2019 -

Chalmers Ford responded

We apologize for your negative experience. Please reach out to Chad, Service Director, at (505) 890-2216 to discuss how we can improve.

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