Chalmers Ford

Superb Company and Service I own a Ford F150 truck that was bought new in 2016. The trailer hitch that came with the truck was level, but the receiver tube was welded on at an a I own a Ford F150 truck that was bought new in 2016. The trailer hitch that came with the truck was level, but the receiver tube was welded on at an angle that was about 10 degrees off of level. As a result, the carrier that we use to carry my motorized scooter was impossible to level, making it unsafe to use the carrier. We contacted Ford Motor Company about getting this problem solved. They told us that there was nothing that they could or would do because all Ford trucks have receiver tubes that are not level. We then went to Chalmers Ford and spoke with Chad McHargue, the Service Manager. He said that he would attempt to solve the crooked receiver tube problem. In the interest of doing so, he located a trailer hitch in the stock room that had a receiver tube that was less than one degree off of level. He then had one of his technicians install that hitch. The receiver tube on the new hitch is now virtually parallel to the ground. This will remedy the problem that we initially reported to the dealer. Mr. McHargue and his staff are to be commended for their excellent work. We are greatly appreciative of his superb work! More

Great service team!! Have always enjoyed working with Trent Durham, he has been honest and trustworthy! Would recommend Don Chalmers service team to friends and family. Trent Durham, he has been honest and trustworthy! Would recommend Don Chalmers service team to friends and family. More

I had annual service for both my F250 and Escape. Trent Durham is one of the best service advisors I have dealt with with Chalmers. He it's always informative, professional and just an all around nice guy. Durham is one of the best service advisors I have dealt with with Chalmers. He it's always informative, professional and just an all around nice guy. Very happy with the service provided as always. Keep up the great work service department. Just a side note for the service department, get some masks and stay health. We need you to keep up the good service. More

Fast, Fair, and Professional I dealt with Trent Durham. He kept me in the loop every step of the way, and I am very happy with the service provided. I dealt with Trent Durham. He kept me in the loop every step of the way, and I am very happy with the service provided. More

Fast professional service. Trent was great. Always great service at Rio Rancho location. Good about keeping me informed of repair process. A great local business service at Rio Rancho location. Good about keeping me informed of repair process. A great local business More

very nice came in for a software update, Brandon Avalos was my service advisor he's very knowledgeable friendly and service was fast. the waiting area was very came in for a software update, Brandon Avalos was my service advisor he's very knowledgeable friendly and service was fast. the waiting area was very nice. More

Bought my New Ford Ranger elsewhere but due to distance issues am having it serviced by Chalmers. I’m glad I chose to do that! Mr. Lucero and his team are friendly, professional and know their stuff. I hav issues am having it serviced by Chalmers. I’m glad I chose to do that! Mr. Lucero and his team are friendly, professional and know their stuff. I have had no untoward issues with the service department. Highly recommend them. More

They Do What they Need to Do and They Do "it" Well they already have my money and I have the car. I want top grade service and reliable attentiveness to my personal requirements for the automobile I they already have my money and I have the car. I want top grade service and reliable attentiveness to my personal requirements for the automobile I purchased. They deliver on both. I have a new Ranger and I don't feel like Service is something I want to skimp on. I bought the Ranger for work and it has delivered and the service department has delivered for me. Prompt and Reliable. More

Horrible Customer Service after they sell you a car, stay away from Don Chalmers Ford. Go to Power Ford. After Don Died they are tarnishing his name. BUYERS BEWARE THEY JUST WANT YOUR MONEY, AFTER THEY stay away from Don Chalmers Ford. Go to Power Ford. After Don Died they are tarnishing his name. BUYERS BEWARE THEY JUST WANT YOUR MONEY, AFTER THEY GET IT THEY DONT CARE ABOUT YOU ANYMORE. STAY AWAY FROM THESE CROOKS. TOOK MY CAR TO SERVICE THEY TELL ME I NEED A NEW CABIN AIR FILTER TELLING ME IT TAKES AN HOUR AND A HALF TO REPLACE BUT HAD IT BACK IN SUPPOSEDLY IN 15 MINUTES strange and when I replaced it myself wasn't even the same filter they showed me. More

The people at the dealership were very friendly, the service needed was completed in a timely manner. The Lyft service they provided made the whole experience very easy for me. service needed was completed in a timely manner. The Lyft service they provided made the whole experience very easy for me. More