Certified Luxury Motors

Scam artists, deceptive, dishonest, avoid at all costs Today is 3/28/2020. I contacted Certified Luxury Motors yesterday, before driving an hour and a half from central New Jersey to their location in Grea Today is 3/28/2020. I contacted Certified Luxury Motors yesterday, before driving an hour and a half from central New Jersey to their location in Great Neck/Valley Springs NY to ensure that both the vehicle (a 2016 Lexus is350 f sport AWD) was still available, and for them to confirm the advertised price of $23,995.00 The sales representative on the phone (either Van, or Vince), who was without a doubt the same guy who claimed to be the manager in person (going by a different name) re-assured me of the listed price over the phone on 3 separate occasions (I asked him to repeat the price 3x, and when asked if there were ANY additional fees, he said "I don't beleive so"), and even went so far as to tell me that the price would be guaranteed as long as I agreed to finance with their lenders, which I reluctantly agreed to, so long as the APR was appropriate for my credit score (considering I have a credit score in the 800's). When I got to the dealership, the first guy who approached me was rude, unprofessional, dismissive and judged me based on my appearance, set me aside for 45 minutes and never came back, until I re-approached him (all of the employees were talking among themselves, no customers) seemingly because he assumed that maybe I couldn't afford the car (btw, I am a physician). When I was about to leave, a guy claiming to be the manager, who sounded like the guy from the phone the day before, came over, sat my wife and I down, and proceeded to try to convince me that the online price was inaccurate, and it should have been listed at $27,000.00, before taxes, tags and title but he would "work with me". He proceeded to try to convince me that there is a MANDATORY warranty/certification that must be purchased on top of the cost of the car that would cost between $2500-$3999, and didn't know which it would be. Additionally, there was a $1995 fee, on top of to the usual taxes, tags and transfer fees. DO NOT BOTHER VISITING THIS DEALERSHIP, they are dishonest scam artists, they will insult your intelligence, and try to get around facts using manipulative semantics. Before leaving, as an attempt to gauge the situation further, though I didn't want to spend more than $26,000 out the door, I offered the manager $27,000.00 out the door for a car listed for $23,995.00, mind you the condition of the vehicle was sub-optimal. He turned down $27k for a car that was advertised and verbally confirmed to be $23.5 over the phone, wasn't willing to let it go for less than $30k which he had written down when he walked over. These guys are con artists, and by far the worst type of xxxx in the auto sales industry. I am a respected professional with strong credit, good income, 15+ years of purchasing experience. Buy your car ANYWHERE ELSE. You will regret doing business with these people. More

Buying my son's first car ended up in disaster I'm intentionally omitting the names of those involved. This is for the Valley Stream location.We found a car we liked and we were excited to buy it I'm intentionally omitting the names of those involved. This is for the Valley Stream location.We found a car we liked and we were excited to buy it for my son. We test drove on a Saturday, and loved the car. The salesman told us he would waive the dealer prep fee, and we agreed on a price. Of course that changed when we sat down. He suddenly couldn't waive $500 of it. . I reluctantly said okay. He said to get that price I would have to finance it, even though I wanted to buy it outright. I said fine, I'll just pay the loan off in a month. Two times asked him if there are any application fees from the bank and he said no both times. We returned Monday to close the deal. He had us meet with the finance guy. To my surprise there was a $900 bank fee and another $700 dealer destination fee (seriously-LOL). I objected, and explained that the salesman said there would be no bank fee, but all the man could do was mumble the same thing over and over, "all banks charge fees, just like a mortgage". I think he is probably still mumbling that. Then he tried to insult us by saying "I like dealing with intelligent people", as he was losing the deal. The big fool. Then he became ruder. We left. No deal. In summary The salesman is a 2-time liar, and the finance guy is rude, and can't/won't listen or answer a direct question. The salesman didn't even try to save the deal, I guess because he knew he lied to me. It seemed like a regular day at the office for them, pissing off people, and losing deals. Keep away from this place. More

Awful. I tried to get out the door price information on a Toyota Highlander. First, Jay called me and said while there are additional fees, they cannot email a quote. I told them that I would not do busines Toyota Highlander. First, Jay called me and said while there are additional fees, they cannot email a quote. I told them that I would not do business like this. The next day, I was called by Angelina and she said she COULD send me an email with price info. No such email came. I called to check and was told by someone that Angelina was on break but would absolutely send an email. No email came. So I texted back to see what was going on. Someone else called me a third time and promised to text me all the numbers. I DID get a text, but then it was just the listed price on the car. When I texted back asking what was happening, I got a call from the "manager" Mike who apologized but then gave me all the excuses in the world on why they couldn't send me an email with the put the door price (you will shop around, don't know tax and tags, we want you to come in, etc.). After shooting down all his excuses, he finally promised to text me. You guessed it...no text ever came. The other reviews are true. These are 100% scam artists with zero customer service skills. More

after a year heres my review I purchased a blue 2015 bmw ,may 2018 and I can honestly say my experience was pretty good , didn't feel like anyone was trying to get over on me or a I purchased a blue 2015 bmw ,may 2018 and I can honestly say my experience was pretty good , didn't feel like anyone was trying to get over on me or anything. the sales advisor I had was pretty good I believe his name was Hassan , the finance manager I think his name was mike , he was a big help as well , im currently thinking about checking out the m3s they have on the lot now lol . but overall a great experience and id totally recommend to friends and fam , thanks More

Smoke up your butt Stopped in to look at a 2016 mdx that they had advertised on the web. Talked to a salesman Steven. I liked the car took it out for a test ride and agr Stopped in to look at a 2016 mdx that they had advertised on the web. Talked to a salesman Steven. I liked the car took it out for a test ride and agreed to buy the car at the asking price. The only problem was the car had bald tires (not great praise for their certified used car inspection). Even so I liked the car and still wanted it if they would replace the tires. Steven said no problem he would get it done in two days and call me to pick up the car. I received no call from him so I called Certified Luxury Motor three times over the next three weeks and got the same story Steven is busy he will call you back. Well that was two months ago I don't think it's going to happen. More

Bad experience does not disclose fees til you get there. I work for a dealership that does not sell Nissans they looked to have a good price on one. I live in Upstate NY and was going to be about a two hour I work for a dealership that does not sell Nissans they looked to have a good price on one. I live in Upstate NY and was going to be about a two hour drive. Wanted to know what my out the door price would be. The gentleman on the phone said we do not disclose our fees. Again I work for a dealership if any dealership will not disclose there fees up front so you know what your OTD price is do not do business with them. If anyone does not disclose everything up front they are hiding something. Its dealerships like this is what gives the car business a bad name. More

Deceitful dealer stay away! They had a listing for a Kia Optima 2016 that I liked. When I went into the dealer, they added over $5000 in "dealer fees." They told me this is the p They had a listing for a Kia Optima 2016 that I liked. When I went into the dealer, they added over $5000 in "dealer fees." They told me this is the price I need to pay unless I finance with them (of course with big interest)! I walked away and wasted my time. Stay away! More

Thank you Steven Going to this dealership wasn't too far. Steven helped me pick out an amazing car and made sure I knew all the information needed before I pulled the Going to this dealership wasn't too far. Steven helped me pick out an amazing car and made sure I knew all the information needed before I pulled the trigger. Driving my first car has been a blessing and I thank these guys for making it happen. More

GREAT CUSTOMER SERVICE FROM MIGUEL I had a great experience at this dealership. Miguel made my buying experience a great made me take the car buying mood out of me and made me feel like I had a great experience at this dealership. Miguel made my buying experience a great made me take the car buying mood out of me and made me feel like a friend. ask for miguel he'll hook you up! More

We came here all the way from New Jersey to see the advertised prices for cars. However, it’s just a the BAIT ON THE HOOK! Don’t even bother to waste your time to come and buy a car. They make money by advertised prices for cars. However, it’s just a the BAIT ON THE HOOK! Don’t even bother to waste your time to come and buy a car. They make money by financing the cars. So, you end up paying 20,000.00$ for 12,000.00$ advertised price (if not more)!! All in short, they are CHEATERs. More