Certified Car Center, Inc

Our experience with this dealership has been a nightmare. If I could leave negative stars, I would. Before I divulge I want to note that I have read past negative reviews and am aware that the dealership wil If I could leave negative stars, I would. Before I divulge I want to note that I have read past negative reviews and am aware that the dealership will likely respond with excuses and try to put the blame on the customer. Don’t assume this dealership will sell regularly serviced vehicles, or even service it before you receive it, even they assure you that it is. Get proof. Insist on seeing service records prior to purchasing. Insist on seeing the full paper trail of titles also, or you will run into issues at the DMV. This dealership tries to use a ‘good cop/bad cop’ approach with their sales reps/manager which is beyond unprofessional. Employees made promises, but then the manager stepped in and tried to blame us for misuse more than once or insisted that promises made by an employee were baseless, implying that we were lying. We were led to believe that the vehicle we purchased had been properly serviced and would be safe for us. Within a couple weeks, returning to the dealer, as the alternator needed replaced. When buying the vehicle, it would not start originally, and they told us they threw a new battery in and it would be fine. They replaced the alternator and we discovered the vehicle had been sold to us without a spare and we were given one out of a different Honda on their lot. Just a week later check engine light came on and the car seemed to be misfiring, going into “limp mode”. The dealership was contacted immediately the next day, and we were told to drive the vehicle to them. Despite driving the car carefully, as one would with a 10+ year-old vehicle, the dealership blamed us for misuse, and diagnosed a blown head gasket, stating we would need a new engine. The owner blamed me for "overheating the vehicle" and implied that I didn't know enough about vehicles because I am a woman. A nearby mechanic, authorized to perform work under the warranty, did an overall check of the vehicle for a $200 fee. They found the oil had been overfilled They drained excess oil and there were no further problems with the vehicle after a lengthy drive, however they did note that numerous maintenance services needed addressed that had NOT been done as the dealership had promised prior to sale, including multiple fluid changes/flushes. The dealership wanted to see for themselves if really needed to be done. They took the vehicle back into their possession and decided to loan us a replacement vehicle to use, as we needed a vehicle to drive back to our home 90 minutes away. Again, we made the assumption that this loaner vehicle was roadworthy and safe.. Keep in mind, this loaner vehicle is listed for sale on their site. While driving the loaner car blew a rear tire. We noticed that this tire, and the opposite tire, had been wearing unevenly, and that both rear wheels seemed to be cambered in to cause that uneven wear. We were nearly 90 minutes from the dealership, so there was no way for us to expect them to come get their car. To our shock, when we went change tire, there was no spare When we contacted the dealership with our situation of being stranded with their undriveable car, (Rod) told us to get a tow truck to get the vehicle back to them, promising they would be there to receive it and cover the cost. The tow arrived with the vehicle at night, where he wasnot met by Rod. Rod told the tow truck driver he would be there, however no one was there, nor did anyone answer the phone so he returned to his tow yard with vehicle. The following day my husband spoke with Ameen who insisted that they did NOT authorize this tow, and were insisting that we pay the $2200 tow bill, and threatening to not return our Honda to us until we paid AND somehow got their undriveable vehicle back to them! They knew they had him between a rock and a hard place, as we had no transportation with two children and infant. with no help from them we had to arrange getting the vehicle back to them, paying for More

I had a terrible experience with this dealership. After purchasing a car, I quickly encountered numerous issues, including a major problem with the transmission that cost me $3800 to repair. Despite After purchasing a car, I quickly encountered numerous issues, including a major problem with the transmission that cost me $3800 to repair. Despite multiple visits and providing receipts and text messages with my representative, Bashior, the dealership was unwilling to help. When I spoke to the General Manager, Ali, he seemed sympathetic but ultimately did nothing. His excuse was that they were unaware of the problems, which is both unacceptable and unfair. Additionally, the warranty they provided is practically useless as it doesn't cover any of the necessary repairs. It's frustrating that they sell cars with warranties that don't offer any real protection. Please think twice before buying a car from this dealership. They are not willing to take responsibility for the issues, and their warranty is essentially worthless. More

Best used car experience ever Julio is the man down right best tks Julio for my new truck customer service and attention to detail 👌 best tks Julio for my new truck customer service and attention to detail 👌 More

I purchased a vehicle for my daughter a couple of weeks ago and had a phenomenal experience working with Julio. He was very honest and realistic with us. He laid out all of the information and answered all ago and had a phenomenal experience working with Julio. He was very honest and realistic with us. He laid out all of the information and answered all of our questions. I will say, don’t walk in with outlandish crazy ideas of what you want, it’s a used car and they will be honest with you and tell you even what you don’t want to hear. This was much appreciated in the difficult car market we are facing. Thank you Julio for the great learning experience you gave my daughter. We are so happy with this purchase! -BD More

the shadiest place there is. They will rip you off so bad you have no idea. Julio the salesman is a liar and will lie about everything, Ali the manager is even worse. No customer service and they try to get you have no idea. Julio the salesman is a liar and will lie about everything, Ali the manager is even worse. No customer service and they try to get away with everything. They take advantage of people with less knowledge and mark up even the apr from their stupid sketchy lenders. I could write a book saying everything they did to me. It is because of this kind of people that the car business is the least trustworthy. They told me to lie to the financial company saying that the car was fine even though the car was not. And many many more. Steer clear from this people. They add extended warranty that is useless and they don't tell you that you are actually paying for it, taking credit over it saying "we are giving you an amazing warranty for 1 year" CRAP. make you sit there for 6 7 hours waiting for their bs. More