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Certified Benz & Beemer

Scottsdale, AZ

4.9
13,961 Reviews
Welcome to Certified Benz & Beemer. We specialize in selling the highest quality Certified pre-owned vehicles at the lowest possible prices. Our belief is that every customer should get a price they can agree to easily.
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6725 E McDowell Rd

Scottsdale, AZ

85257

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Showing 13,961 reviews

October 27, 2011

Great service! I had been looking for a 2010 lexus is250- checking out several dealerships - Jeff(sales rep) called me immediately told me about one on the lot. i was busy and wasnt going to be able to take More

by Dostertk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff hallenbeck, Jeff Hallenbeck
October 27, 2011

ONE WORD SAYS I T ALL WOW!!! I HAVE PURCHASED DOZENS OF CARS,6 OVER THE PAST YEAR, THIS DEALERSHIPED AND SALES PEOPLE TURNED A VERY UNPLEASANT SITUATION A GREAT EXPERIENCE. NEAL IS NOTHING BUT THE BBEST CA More

by GALLERYGEORGE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
NEAL-PJ-GLENN
October 27, 2011

Thanks to Mike and Lee and Trevor for making what is usually a stressful drawn out process a breeze. This is our third purchase over all in the family and we are very satisfied with the follow up and o More

by djc130
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Mike Sowinski, Trevor Gaiser
October 26, 2011

JP Is a great salesman and when I purchased my car from him last year it was one of the best buying experiences I ever had when buying a car. I have and would continue to recommend you company to friends More

by Phillyvee
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
JP Hobson
October 26, 2011

My experience at Certified Benz and beemer was great. My sales consultant was JP and he was very patient with me showing me 2 cars and let me decide which one I choose. Very friendly person and willing to h More

by edi_george
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J.P. Hobson and Norman
October 26, 2011

I recently purchased a vehicle from Certified Benz and Beemrs and it was an awesome experience. My salesman was J.P. and he did an excellent job for me and my family. He was intelligent, knowledgeable and More

by CreditMan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
J.P. Hobson
October 26, 2011

overall very easy deal to get done, Mike made the car purchase very easy with very up front through the whole process. i would purchase another car in the future through them. More

by bdobbs1011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Sowinski
October 21, 2011

The moment I walked in the door they were friendly and welcoming. Kim helped me find the car I was interested in and didn't pressure me into anything. The price of the car (06 GTO) was fair and right arou More

by Nomad85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Shroyer
October 20, 2011

Certified Benz and Beemer is just like any other used car Certified Benz and Beemer is just like any other used car dealer found on every corner in every city. Company is built on selling over priced cars a More

by DerekHall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lee Grubbs
Oct 24, 2011 -

Certified Benz & Beemer responded

We are committed to providing the highest quality customer service and our goal is 100% customer satisfaction. When we receive a negative review we take it constructively and use it to improve. We disclosed that this vehicle (a 15 year old vehicle) required repairs and aggressively discounted the price for the customer. The customer agreed to an as-is purchase fully realizing that the vehicle needed repairs. We are a full disclosure dealership and our vehicles represent the greatest value anywhere. We discussed returning the vehicle but the customer insisted he wanted the vehicle. We offered a $250 “goodwill credit” in our service department to offset some expense and the customer declined. We always regret any inconvenience to our customers and feel sorry for any misunderstandings. We are proud and gratified with our customer satisfaction rating. With over 300 reviews our rating is 4.8 out of 5. Nothing is more important to us than our customers!

Nov 13, 2011 -

DerekHall responded

The dealer never disclosed of any repairs needed to this car. I pointed out the two repairs it needed, rear tires and a front windshield, at the negotion of the price. I wouldnt pay more than Kelley Blue Book for the car so they "discounted" the overly priced car. I agreed to the "as is" condition based on the fact that Lee Grubbs had told me it had passed THEIR inspection. Only to find out two weeks later from Stacy in service that the car had never been inspected. Lee Grubbs offered to take the car back when I finally met up with him on a Saturday after he avoided my calls for two weeks. I agreed to the return of the car but was told to come back Monday because no one was available at the dealer to return my money on the weekend. A few hours later I received a call from Norman and he offered $250 to resolve the matter. I explained to him that Lee wanted to take the car back and that I felt that was the best solution. When I went back on Monday Lee Grubbs said they couldn't take the car back and that the sale was FINAL. When I asked about the $250 offer he said he spoke to Jack the owner of Certified Benz and Beemer and that he wouldn't approve of me getting $250. The facts are that Lee Grubbs misrepresented the car and the company is hiding behind the "as is" contract.

October 19, 2011

I had a good experience buying a Cadillac Escalade Ext at Certified Benz and Beemer. Alex Kankus help me out. He was really easy going, and i dint have to negotiate. He gave me a good price and good intere More

by PaulOcho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Kankus, Alex Kankus
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