Cerritos Nissan

I am happy I purchased my Altima at Cerritos Nissan. I am always contacted when my car is due for an oil change. They also call me after to see how my visit went. I was worried I was not going to be able to always contacted when my car is due for an oil change. They also call me after to see how my visit went. I was worried I was not going to be able to afford to have my tires rotated, it turned out I didn't need to because it came free with my gold membership. My Service Consultant, Dan Millhouse asked if I had any coupons to do that for me, but remembered that I was a gold member. During inspection, he called me and notified me regarding my brakes. I did forget about my brakes and procrastinated on them. He was able to fix my brakes and it didn't take all day either. I love bringing my car in every time because the even wash and vacuum your car free! Dan even got my license plate screwed on for me. I always get a run down of my cars diagnosis, and I feel safer to know what my car needs or has had done to it. I even got an email from Dan when I got home regarding my cars diagnosis. The staff always makes me feel like I live in a close knit community, they make me feel like family and that is why I decided to rate them on this site. Thanks again Cerritos Nissan, Edgar Quevedo More

AMAZING environment. The sales person Mitch was awesome. Friendly and put up with my life's story. Which I'm pretty sure bored him to death. I had several phone conversations with Mitch that helped me with Friendly and put up with my life's story. Which I'm pretty sure bored him to death. I had several phone conversations with Mitch that helped me with my decision. He was detailed and there wasn't a question that I asked he didn't know the answer to. I spoke to several sales personnel and they were all great. Another gentleman there was very nice too. I think his name was Richard--he seemed fun. I guess you can say he was like a very formal clown. He made everyone laugh. The finance guy Adolfo Simoni was awesome!! Great attitude overall and plan to take my mother to Cerritos for her next purchase. Thanks Everyone!!! Oh and there internet is Fantastic!!! Grace was very sweet on the phone. Sadly I never met her. More

I recently took my vehicle over to Cerritos Nissan for my regular service and a recall notice that I received in the mail. I called and made an appointment with Dan Millhouse, whom I usually see. I just wa regular service and a recall notice that I received in the mail. I called and made an appointment with Dan Millhouse, whom I usually see. I just wanted to say what a professional and friendly team member you have at Cerritos Nissan, named Dan Millhouse. Dan has always gone above and beyond to deliver superior customer service. Dan definitely should be recognized for everything that he does. I am 44 years old and I am a Manager at a local Bank so I know what great customer service is like. Dan exemplifies the customer service experience that I remember years ago when ever you walked into an establishment. He really takes pride and ownership in following up with your requests and is so happy and energetic to work with. Thank you Dan for helping me with the service on my vehicle. You are truly an asset to Nissan and the Cerritos Team. Keep up the great job. I truly think you should be in Management Dan. You have a great personality and seem like you are able to work well with just about anyone. I sure hope your manager and executive team keep this email. You deserve it. Thank you again and I will see you in the next few months for my next check up. Rodney Holder Nissan Client More

The Service Staff and Representatives are very professional individuals whom take pride in their jobs. Their dedication and focus on customer service outwieghs any other dealership that I have had professional individuals whom take pride in their jobs. Their dedication and focus on customer service outwieghs any other dealership that I have had to deal with. I would highly recommend my friends and family to use Cerritos Nissan. More

The sales staff was very courteous, professional and patient. They wanted to make sure that my son got the car that he really wanted and we did through their dedication and perseverance. Over all my e patient. They wanted to make sure that my son got the car that he really wanted and we did through their dedication and perseverance. Over all my experience was pleasant and friendly. I was not pressured and all of my questions were answered. Everything was above board and when I had choices to make regarding extras, everything was explained and my choices were honored without any pressure. I have purchased a new Nissan through this dealership a few years ago and I had a similar pleasant experience then, so I would say that this is a dealership focus. I have also had service done at this dealership before and I respect and trust the service department, too. Cerritos Nissan is a top-tier dealership in my opinion because they have a top-tier staff! More

I had an excellent experience at Cerritos Nissan. I was treated with patience and respect. I was never made to feel like just another customer. The guys were great and helped me for over two days until treated with patience and respect. I was never made to feel like just another customer. The guys were great and helped me for over two days until I found just the right car! I highly recommend this dealership. Finance was incredible. Mr. Vasile made the process easy to understand and was very pleasant as well as expedient. He definitely has the experience and customer service values that we all expect but do not see at most dealerships! More

i really enjoy coming to cerritos nissan for their customer service and their genuine concern for any questions you may have. i trust them with my vehicle, and have the highest confidence that my vehi customer service and their genuine concern for any questions you may have. i trust them with my vehicle, and have the highest confidence that my vehicle was serviced properly! tony fears was excellent with his recommendations and was extremely nice and professional! thanks tony and cerritos nissan More

Great car buying experience. Everyone involved with the purchase of my new car was attentive, friendly and knowledgable. They were eager to work with me to find out how I could get the best pricing and a m purchase of my new car was attentive, friendly and knowledgable. They were eager to work with me to find out how I could get the best pricing and a monthly payment that was right for my budget. They exceeded my expectations in every area. More

Customer Service, John kept me up to date on what was going on with the car and how the process of buying the car was moving along. Quality of work, When the car was delivered it was super clean and john going on with the car and how the process of buying the car was moving along. Quality of work, When the car was delivered it was super clean and john took the time to go over all the features with us.Friendliness, their was not a grouch in the entire dealership.Happy people make happy customers.Overall Experience,I feel comfortable with the sale.There was no pressure to buy and all the sales people were very helpful to put me in touch with the people I needed to talk with. Price,The price John gave me was less than the price Consumer Reports new car buying system suggest. More

Last March, 2011, we had a minor problem with the "service engine soon" light on our 2011 Nissan Versa. I called the Cerritos Nissan Service Department and scheduled an appointment to get it checked "service engine soon" light on our 2011 Nissan Versa. I called the Cerritos Nissan Service Department and scheduled an appointment to get it checked out. Mr. Jeff Nomura was the employee assigned to us to check out the problem we were having with our Versa. Mr. Nomura was very, very helpful to my husband and gave him a breakdown as to what the problem might be. Mr. Nomura then told my husband that our car would have to stay in the shop because a Nissan Engineer would need to come out and check the issue we were having with the "service engine soon" light. Mr. Nomura helped out my husband with a rental car and told him he would give us a call when our car was ready for pick-up. Two days later, Mr. Nomura called me at work to let me know that our car was ready. When I asked him what the problem was again, he was kind enough to tell me what the issue was in such a way that I could understand. Mr. Nomura was EXTREMELY PROFESSIONAL and KNOWLEDGEABLE when he explained to me why the "service engine soon" light was on. In addition, he was sweet and very patient at answering all of my questions. The phone conversation was altogether pleasant! To add, in our phone conversation, I was very pleased to hear Mr. Nomura say that he really cares about his customers and works his best to ensure that they are 100% satisfied. And folks, this is true! Our overall experience with Mr. Jeff Nomura was outstanding! Our 7,000 mile service is coming up soon and we hope that Mr. Nomura will be available to assist us again. If Mr. Nomura isn't available on the day we schedule our appointment, we will schedule an appointment at a day and time that HE WILL be available. Thank you, Mr. Nomura, for taking such great care of us! My husband and I are very pleased with the service we received from you last March! We look forward to seeing you again! Best regards, The Torres-Guimaraes Family (Nancy and JP) More