Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Cerritos Nissan
Cerritos, CA
278 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 278 reviews
October 06, 2015
Unprofessional Service Management An appointment was received via email and proved that there was no appointment, but an email that was sent out by the IT team and the Service team was An appointment was received via email and proved that there was no appointment, but an email that was sent out by the IT team and the Service team was unaware. Scary that there is no control over very important information of personal nature from a big dealership like Nissan. In addition, post the mess, the Delaership management can only defend itself stating that none of the service managers were not courteous. What about the time wasted ? what about no control of the data ? what do we know what appointment communicaiton is valid and what is not ? Do we call in to check up on every communication from Nissan ? Do we track mileage and oil changes and brake pad changes, etc ....... to keep the car up and running ? Lost on the reliability of my transportation ........... More
by munaf
Employees Worked With
Peter
September 01, 2015
Awesome purchase of new Altima I was completely satisfied with my purchase of a new Altima on Saturday August 8th at Cerritos Nissan. The salesperson Ken Yates was absolutely prof I was completely satisfied with my purchase of a new Altima on Saturday August 8th at Cerritos Nissan. The salesperson Ken Yates was absolutely professional, and personable, and covered all the details. I would buy a car from Ken any time, and send refferals in to see him as well. The management made the deal a pleasure as well. I own a commercial truck dealership, and know the business very well, and I had an excellent experience purchasing the Altima from Cerritos Nissan, and especially Ken. My wife and I already own a '2003 Altima, and the new one is still the best vehicle Nissan makes. Thanks again everybody. Gary Leming More
by Gary's Truck
Employees Worked With
Ken Yates
June 29, 2015
Excellent Customer Service Amazing dealership!!! Decided to drive up from San Diego and received the BEST service I have ever been given at any dealership. First of all our sal Amazing dealership!!! Decided to drive up from San Diego and received the BEST service I have ever been given at any dealership. First of all our sales consultant Alex Orellana is an great! Then David Swayne, the general sales manager is a down to earth guy, very personable and charismatic, then there is Miguel the finance mananger who also was very helpful. No hassles, we were in and out with the car we wanted (2015 Nissan Sentra SV) and a very good price. I recommend this dealership in all of Southern California. Shop Cerritos Nissan, I did and got I wanted! Thank you for your amazing service! You will now be the dealer of choice in for any Nissan needs! Thanks for providing the best service ever! More
by TVCarlos619
Employees Worked With
Alex Orellana and David Swayne
May 22, 2015
Trying to buy a Frontier I emailed in photo/s VIN# and info on a free & clear 2015 Tacoma we bought, "I" don't like automatics. I found this dealer had a 2015 Frontier with a I emailed in photo/s VIN# and info on a free & clear 2015 Tacoma we bought, "I" don't like automatics. I found this dealer had a 2015 Frontier with a 6 speed manual in my fav. color. After a few emails they said they couldn't value the trade for the Tacoma. So I posted the Tacoma for sale on Craigslist. I had it sold in less than 12 hours! I then email, text & called to say I sold the Tacoma and was a CASH buyer! NO return emails, calls or text! I even called the GM to ask if I could buy? What a waste of time! Van Tuyl Group should look at the Sales Management from this dealership! Regards, More
by AZ Sun Lover
Employees Worked With
Many
April 29, 2015
world class service My mother just purchased a new 2015 Nissan Sentra from Cerritos Nissan. It was a time consuming process as usual, but the staff went above and beyond My mother just purchased a new 2015 Nissan Sentra from Cerritos Nissan. It was a time consuming process as usual, but the staff went above and beyond to meet our expectations. We had an unbeatable experience. Judy Gregorios(Internet Sales) is extremely profesional and friendly. She won't use high pressure sales practices to make deal the happen. She is a go to person if you want to be treated with respect and appreciation. Thanks again Judy. More
by jsan89
Employees Worked With
Vincent Sanglay
November 28, 2013
absolute worst service, my mirror was damaged after their so called car wash and they take no responsibility! Stook my 2012 for an OIL LEAK so called car wash and they take no responsibility! Stook my 2012 for an OIL LEAK More
by ectorres323
Employees Worked With
Dan Millhouse and peter service manager
September 05, 2012
Damian A and Patrick F were very friendly. They both went the extra mile with helping me buy the car I wanted. Damian and Patrick should have a pay increase for their outstanding performance at Cerritos Niss the extra mile with helping me buy the car I wanted. Damian and Patrick should have a pay increase for their outstanding performance at Cerritos Nissan. More
by H TAY
Employees Worked With
Damian A.
August 28, 2012
Extremely Satisfied with the service, knowledgeable and friendly staff, and my new car! Starting with the salesman who assisted me with the purchase of my vehicle (Chris Rico), FInance Manager (Shane) and friendly staff, and my new car! Starting with the salesman who assisted me with the purchase of my vehicle (Chris Rico), FInance Manager (Shane) and Sales Manager (Matt Hansen) I truly had an exceptional experience! This was the first time I purchased a new vehicle and I am glad I chose Cerritos Nissan to do so. Everyone went out of their way to accomodate my needs and in return I am extremly content with my vehicle and great customer service! I will keep coming back & recommend Cerritos Nissan to all my friends and family! More
by krystalh
Employees Worked With
Chris Rico, Shane, Matt Hansen
July 09, 2012
Huan is an excellent sales person; one of the better ones that I've talked to in the last couple of weeks that I've been researching vehicles. He had a very approachable personality, low pressure, yet able that I've talked to in the last couple of weeks that I've been researching vehicles. He had a very approachable personality, low pressure, yet able to answer all of my questions. His product knowledge well exceeded that of other sales people that I've spoken to. Huan also did an excellent job on his due dillagence, making sure to follow up and make sure that all of my needs were met, and that my overall experience at Cerritos Nissan was a positive one. Thanks for everything, Denos Amarantos More
by Denos Amarantos
Employees Worked With
Huan Liu
June 25, 2012
This dealer was amazing. The whole stuff was so friendly and helpful. We were really happy with them. The only thing was that it took way too much time. I was there for about 5 hours and we went around 12 s and helpful. We were really happy with them. The only thing was that it took way too much time. I was there for about 5 hours and we went around 12 so around 3 we became very hungry. Other than that everything worked out great. More
by linac0109
Employees Worked With
jeff
