Cerritos Dodge Chrysler Jeep RAM

Emissions Control Software Not Happening Received an Emission recall notice from Dodge. Called Cerritos Dodge and spoke with Gil, setting up an appointment for June 27th @ 9:00 am. This is a Received an Emission recall notice from Dodge. Called Cerritos Dodge and spoke with Gil, setting up an appointment for June 27th @ 9:00 am. This is a plumbing service vehicle with calls schedule for the afternoon, I asked how long I should it expect to take to do a software upgrade and was told 3 to 4 hours. We arrived at the Service Bay right at 9:00 am and we were ignored for about 15 minutes before someone would walk out and greet us. We walked inside where we provided our information and I asked the service writer if we could have the vehicle back by noon, and he nodded. Three hours later, I called to check the status. I asked for the service writer, he wasn’t available. I asked for the service manager, he wasn’t available and was sent to his voice mail. I called back and asked the operator for anyone who could answer the phone. After trying to get someone for nearly 20 minutes, Danny came on the line and did his best to find out information for me. He couldn’t find the technician assigned to the truck, thinking he might be test driving a vehicle, and was unable to find out where they were with my software update. I asked him if he could take the truck and make it ready for us to pick up even though the work hadn’t been started. 30 minutes later I arrived to pick it up. It took them nearly 15 minutes to find the keys. No work was even begun – the truck set in the dealership for 4 hours. I hung around after the truck departed to speak with the service manager, Chet Hout. It took 2 PA announcements, 2 inquiries with a service writer, and another 15 minutes for him to come and greet me. I explained my dissatisfaction with the way I was treated, and gave him the details which he couldn’t care less about. He did go on to say he wanted to get my vehicle repaired, apologized that I had problems, and gave me his card and promised he would take care of getting the vehicle completed the next time by calling him direct. That seemed appropriate, however, with so many problems happening at this dealership, I don’t think I wish to trust them again. If I were the manager of this location, I would address the following concerns: 1) A service writer should be greeting customers as soon as they pull up to the bay. If customers see activity and progress is being made to take care of a line of people, they will wait patiently. However, if people in uniformed shirts are just walking around and ignoring customers waiting at the bay, this gives the impression they don’t care. 2) If repairs are taking longer than expected or a delay is encountered, a courtesy phone call should be made to explain the situation 3) Waiting on the phone to reach a person to talk to about my vehicle should take no less than a minute or two – 20 minutes is not acceptable. 4) Computer system should be tracking the progress of each and every vehicle in the dealership so that other people available to take a phone call can respond intelligently 5) Manager should be available to take phone calls to put out fires – no one with a problem wants to be sent to a voice mailbox which may/or may not get answered in a timely fashion. 6) I was greeted by a personal in a bright red shirt and thought this was the contact for my vehicle. Turns out, this fellow was just helping the actual service writer and didn’t explain this to me. When I returned for my vehicle, I went to the fellow who wrote up the service ticket. He told me he knew nothing about my vehicle and that I needed to see Gil. 7) When asked how long the repair would take when setting up the appointment, Gil said 3-4 hours. In front of manager he changed it to 4-5 hours to cover his behind. More

Smooth The experience has gone as well as hoped for. I never felt pressured. The Durango came with more options than expected for the price. Julian was very The experience has gone as well as hoped for. I never felt pressured. The Durango came with more options than expected for the price. Julian was very courteous and helpful. More

Made us feel welcome comfortable and relaxed. Had a very nice experience from the very beginning from your sales person Julian, his manager, and financial person, everybody there was understandin Had a very nice experience from the very beginning from your sales person Julian, his manager, and financial person, everybody there was understanding caring willing to work with me made it quite smooth and comfortable nice team. More

Memorial Day Service Always prefer to have my Jeep Rubicon serviced at this dealer, even though I didn’t buy it here. This time was a little different. Once I got home and Always prefer to have my Jeep Rubicon serviced at this dealer, even though I didn’t buy it here. This time was a little different. Once I got home and parked the Jeep for about 15 minutes, I noticed there was drips of oil on the concrete. I went under the Jeep to investigate and noticed oil splashed about 2feet back. I had to get rags to clean it. The work looked very sloppy this time around, this has never happened. More

New car experience Julian helped us purchase our new car and we couldn’t be happier. He was very attentive and professional and he made sure we walked away happy. All th Julian helped us purchase our new car and we couldn’t be happier. He was very attentive and professional and he made sure we walked away happy. All the sales team here were helpful and didn’t pressure us at all. Thank you! More

Awesome I was a first time buyer, the staff of friendly salesman Saul was VERY helpful, polite, and didn't put any pressure into my purchase which isn't ofte I was a first time buyer, the staff of friendly salesman Saul was VERY helpful, polite, and didn't put any pressure into my purchase which isn't often found in any dealer. Highly recommend this location! More

Service Tony was great getting me in and done fast. Gave me a car wash in and out as well. Will definitely come back for service here again Tony was great getting me in and done fast. Gave me a car wash in and out as well. Will definitely come back for service here again More

Friendly capable service managers and a very capable service I purchased my 2016 Dodge Ram ecodiesel from Cerritos dodge and my experiences here have been 5 Star from sales to service. I would highly reccomen I purchased my 2016 Dodge Ram ecodiesel from Cerritos dodge and my experiences here have been 5 Star from sales to service. I would highly reccomend Cerritos Dodge to anyone interested in a new purchase and/or service after the fact. J.C. Smith, Donald Moreno, Heri Vera and the entire Crew at Cerritos Dodge always go above and beyond the call of duty for me and I highly reccomend them to everyone. 5 Star More

Smooth. Worked with me to make my purchase as smooth as possible, friendly helpful staff, Large selection of vehicles, and professional. Would definitely reco Worked with me to make my purchase as smooth as possible, friendly helpful staff, Large selection of vehicles, and professional. Would definitely recommend this dealership for dodge/chrysler/jeep/ram purchases. More