Cerritos Dodge Chrysler Jeep RAM

Quick Oil Change and Tire Rotation Arrived on site for an Oil Change and Tire Rotation. I waited about 5 mins before anyone approached me. Some employees walked by but did not acknowled Arrived on site for an Oil Change and Tire Rotation. I waited about 5 mins before anyone approached me. Some employees walked by but did not acknowledge me. Once Jacob Ferris approached me I was taken care of. He was professional and communicated well. Very happy with his service. I will go back again. More

The best Best atenttion better great personal. Sales was the best helps alot in every aspect aswell as the financial office very good service veey helpfull on Best atenttion better great personal. Sales was the best helps alot in every aspect aswell as the financial office very good service veey helpfull on every aspect aswell More

Excellent dealer experience Dealership was helpful in doing good price deal and had an inventory of 2019 Ram 1500 that was suitable to my needs. The checkout length of time was p Dealership was helpful in doing good price deal and had an inventory of 2019 Ram 1500 that was suitable to my needs. The checkout length of time was painless and quick More

Inventory & Customer Service I was impressed with the large selection of colors & options. The staff was friendly and patient during the buying process. We got a great deal and ar I was impressed with the large selection of colors & options. The staff was friendly and patient during the buying process. We got a great deal and are happy with our purchase! More

Extremely easy and hassle free. Could not be any happier with the process of getting my second dodge. The selection of challengers was great, all colors and models. Very helpful team Could not be any happier with the process of getting my second dodge. The selection of challengers was great, all colors and models. Very helpful team members. Thanks! More

Bought a Jeep today I bought a Jeep today because of Michael. Before he came to help us I was ready to walk away. Michael is the most unintimidating, friendly, informativ I bought a Jeep today because of Michael. Before he came to help us I was ready to walk away. Michael is the most unintimidating, friendly, informative, calm, accommodating, helpful, knowledgeable, sales person that I have ever met at a car dealership. I am in supervision, in my job, and make my living, making things work. Michael has the potential to go far in his job position. The thing that I liked the most was his honesty. It built the trust factor into our experience. When the sales manager came over with his offer, again I was ready to walk away. With the combination of the two of them we got the deal that we wanted, it all worked out for the best. Overall I am satisfied. My wife has the car she wants and is happy. And you know what they say, happy wife happy life. More

Bait-N-Switch, Deceived This is our second lease with Cerritos Chrysler Jeep. We weren't particularly pleased with the first deal but the dealership was persistent in calling This is our second lease with Cerritos Chrysler Jeep. We weren't particularly pleased with the first deal but the dealership was persistent in calling and emailing us for a second lease. They assured us that they would get us an amazing deal. We only had 2 months left on our current lease and were led to believe that the remaining 2 months was not an issue and that they would get us into a new lease with no early termination fees. Why else would they be so anxious to get us in with 2 months left right? We figured we would give them another chance. We made it very clear that we had extensive over-mileage on our vehicle and that we were thinking of purchasing it instead of turning it in. They insisted that it wouldn't be a problem and that they would use incentives by Jeep and repeat customer incentives to get rid of all that. We made it very clear again while at the dealership that it was a stipulation of the deal that our over-mileage costs be wiped out or worked into the next lease. We were led to believe that this was the case all through the negotiations. Instead they did a bait and switch. Instead of getting the deal we thought we were getting we got a bill in the mail from Chrysler Financial not only for the over-mileage but for the early termination of the lease and associated fees. When we tried to remedy these issues with the sales team that worked the deal with us (Jack Ameen, Trent Hoffman, Russ Collins and Kevin Knutsen) at the dealership we were blown-off and given the run-around and rhetoric. Not once have they tried to find resolution in any of this. They don't care about repeat customers. They don't care that they lost us as customers. They don't care that we walked away feeling deceived. No good faith effort to find compromise. I hate leaving a dealership only to feel like I've been deceived, and taken advantage of. We will never do business with them again. More

Amazing Experience Trully gratefull for Mr Collins and Madi for helping me out, no other dealership would even tey but they did! Thanks again for helping with the whole Trully gratefull for Mr Collins and Madi for helping me out, no other dealership would even tey but they did! Thanks again for helping with the whole process! More

Excellent service!! Joshua & Christopher provided me with awesome customer service. Great people to work with and great environment at the dealership., they make you feel Joshua & Christopher provided me with awesome customer service. Great people to work with and great environment at the dealership., they make you feel welcome and will definitely go back for future car purchase. One of the best Dealerships experience in a long time!!! More

Excellent. No selling pressure. Very knowledgeable on all vehicles. Very personable. Came in on a Tuesday to browse vehicles. Ran out of time and felt comforta No selling pressure. Very knowledgeable on all vehicles. Very personable. Came in on a Tuesday to browse vehicles. Ran out of time and felt comfortable to make an appointment to continue and finish buying a vehicle. Dealership did not pressure us between our visit and the appointment. More