Cerritos Dodge Chrysler Jeep RAM

Excellent service , very professional and friendly personal thanks Erik for your help . I very appreciate it. personal thanks Erik for your help . I very appreciate it. More

If I could give a zero star rating, I would. This place is so unprofessional. My story with Cerritos Dodge. I have felt nothing but complete disrespect from the two service managers and the general manager is so unprofessional. My story with Cerritos Dodge. I have felt nothing but complete disrespect from the two service managers and the general manager. I have only ever gone to dodge dealerships to service my vehicle, and never have I been met with such disregard. So the MORAL of the story is don't go here. Go to Signal Hill or even Burbank. Save yourself the trouble and headache. More

Cerritos Dodge always provided exceptional service. You don't need to pre-schedule your service timings at this location. Service Advisor Jake Farris was Fantastic. I brought my car in for service and Jake don't need to pre-schedule your service timings at this location. Service Advisor Jake Farris was Fantastic. I brought my car in for service and Jake took time to listen to the problem I was having. He instantly got the issue and got it resolved the very next day. Thanks Jake & Thanks Cerritos Dodge for great service. More

Terrible service!! I will never go back and will try to deter anyone from doing business there! Walked the whole lot without getting acknowledged by any staff although about 6 to 7 sales guys were standing deter anyone from doing business there! Walked the whole lot without getting acknowledged by any staff although about 6 to 7 sales guys were standing comfortable in the shade the whole time. When I approached them and asked why no one has acknowledged us, one of the salesman replied "because you didn't ask" More

Bought a 2008 Ford Truck salesman was nice guy but the scam was selling me alarm system for $ 1300 when I said No and having to go back and correct it never got my refund check promised to me in mail. Les scam was selling me alarm system for $ 1300 when I said No and having to go back and correct it never got my refund check promised to me in mail. Less than 29 days my truck broke down miles away on a trip I took and my $ 3500 warranty they said oh! You only have a level 1 service contract doesn’t help my $4800 service bill from out of state trying to get my truck back.. They dodged my calls and completely ignored my voicemails.. got a e mail after 6 calls I made. Never buy a car unless you have a high level of understanding the scam they try to add to the contracts when in finance office.. More

Can't really say much positive about this dealership. Things started off well enough, a very enthusiastic salesman named Atiq responded to my inquiry about one of their Dodge Challengers. We had a couple Things started off well enough, a very enthusiastic salesman named Atiq responded to my inquiry about one of their Dodge Challengers. We had a couple email and text message exchanges and then sales manager Robert "Tool" Visser jumped in under Atiq's email address without introducing himself, which was awkward. From there we had some awkward starts and stops but I thought we were making some progress. We ran my credit, exchanged pictures and determined trade in on my current vehicle since I live a couple hours away. As often happens with car purchases it was determined they couldn't meet my ideal deal but said they might be able to assist me if I'm willing to adjust my budget and/or loan terms. I responded that it was possible and asked them to propose what they could do. This is when Robert the Tool Visser disappeared and I only had one more follow-up from Atiq who assured me he'd follow-up with Robert. I've followed up with both and never heard back from them again. Not sure what happened but it's clear this dealership is not that concerned with customer service or selling cars. My suggestion is unless you are paying cash and don't want to negotiate you may want to go somewhere else. This dealership is not looking to earn your business. More

Diego Franco one of the best sales person I ever work with when buying a car. Need to see Diego for a car the best with when buying a car. Need to see Diego for a car the best More

I didnt really know what I wanted to get. I walked around a few lots and ran into Diego after about a 5 minute conversation we were going on a test drive and let me say I left the lot one happy customer. Tha a few lots and ran into Diego after about a 5 minute conversation we were going on a test drive and let me say I left the lot one happy customer. Thank you so much Diego. I highly recommend the process was nice and smooth. More

I stopped by here today not really expecting to buy a car! Diego from dodge got me into the car I wanted! I recommend Cerritos dodge ask for Diego! He is very knowledgeable on cars! Showed me how to use car! Diego from dodge got me into the car I wanted! I recommend Cerritos dodge ask for Diego! He is very knowledgeable on cars! Showed me how to use all my new features on my brand new 2020 Dodge Charger will come back definitely! More

WORST DEALERSHIP EVER! If I could give them negative stars I would. I bought a ram truck Laramie edition top of the line the way it was handled from delivery was careless, the truck had scratches on the stars I would. I bought a ram truck Laramie edition top of the line the way it was handled from delivery was careless, the truck had scratches on the bumper on the panels etc I took pictures, the service said they were doing to take care of it. It took them 3 tries to get it! It also had a dent in the tail gate and a scuff on the steering wheel! Mind you it’s a BRAND NEW TRUCK SHOULD BE IMMACULATE CONDITION!!!!! I wouldn’t have said anything if it was used BUT IT WASNT!!! took service a while to contact us. The miles on my truck are from going back and forth to the xxxx dealership. To top it all off, I agreed on a payment and later in the mail I received the statement at a different amount!!!! xxx so from getting a damaged truck to my payment increasing without my consent and signing for a different amount it’s outrageous!!! I called the finance guy who did my paperwork and still no response it’s been 1 week trying to contact him I left him 3 voicemails and nothing yet!! I remember everyone’s name just didn’t want to list them on here just wanted to share my experience, and based on the reviews it seems to be that other people have had the same issues with communication. If you want a dodge, Chrysler or Jeep you’re better off going to a different dealership!!!!!! Oh and needless to say everyone I dealt with were management !!! How outrageous they all should’ve known better. To add to my story when I expressed my concerns this particular person in service did not care about my concerns !!! That’s why it took them 3 tries to fix my truck!! Each time it was always something and a complete waste of my time! To better explain they had to pain the bumper due to the damages from the scratches when I went back the truck was filthy not washed and there were air bubbles in the paint!!!!! Any professional would have caught that before handing the finished product to their customer!! Then they called saying it had to be repainted again for the 2nd time!! My thing is they tried to get away with xxxxty work not caring about quality of work and thinking I might not see it but luckily I have an eye for detail and I know what I’m looking at!! I can go on and on but at this point I hope my experience can bring awareness and the dealership change their customer service and the way they handle certain situations! More