Cerritos Dodge Chrysler Jeep RAM

Service Review – Dodge of Cerritos (10/22/25) I brought my car in for a routine service at Dodge of Cerritos on October 22, 2025, and I have to say I’m extremely disappointed with my experience — p brought my car in for a routine service at Dodge of Cerritos on October 22, 2025, and I have to say I’m extremely disappointed with my experience — particularly with my service advisor, Crissy. The visit began when the OBD2 scanner indicated that my thermostat needed replacement. Crissy initially asked, “Your check engine light isn’t on, is it?” — but it was on, and she had missed it during her initial inspection. To her credit, she did take the time to explain what the thermostat does, which I appreciated. The main issue, however, was the lack of communication. I was told I’d receive updates throughout the day, but after leaving the dealership around 10:00 a.m., I didn’t hear anything for hours. I called Crissy’s desk phone at 1:56 p.m., 2:53 p.m., and 2:55 p.m., leaving voicemails that went unanswered. I finally reached her on her mobile phone at 2:56 p.m., when she told me she was on her lunch break but would check on the diagnostic results. She later texted me photos and a video of the findings at 3:11 p.m. After reviewing the estimate, I texted her at 3:28 p.m. to decline the recommended repairs and said I would be picking up my car within the hour. Crissy acknowledged the message and mentioned she wouldn’t be back until 4:30 p.m. — which was confusing, given that she had just answered my call earlier while on her “lunch” break that seemed to last about 90 minutes. When I arrived at the service department at 4:30 p.m., I waited at her cubicle for nearly 30 minutes. I texted her to let her know I had arrived and asked if another advisor could assist me. She replied, “No, he’s putting it together, be there in 10 minutes — had to drop my baby off, coming to close you out. Sorry, I was not expecting you today.” At 4:43 p.m., she texted again, “parking in back,” but it still took her about 10 more minutes to arrive. Another advisor eventually stepped in and kindly called her on my behalf. At checkout, I was charged for both an oil change and a diagnostic check — even though Crissy had previously told me via text that I would only be charged for the oil change after declining the repair services. By that point, I was so frustrated I simply paid to leave. To make matters worse, it took additional time to locate my keys, and then more time to move the car blocking mine. During this delay, Crissy attempted to make small talk, asking about my job and schedule. When I mentioned I was a nurse who works three 12-hour shifts, she responded that I was “lucky” since she works 12 hours every day — a comment that felt tone-deaf given the situation. Overall, my patience was tested throughout the entire experience. The lack of professionalism, poor communication, and failure to provide timely service were extremely disappointing. I expected far better from a dealership that should uphold a higher standard of customer care. I will not be returning and strongly advised others to look elsewhere if they value timely, honest, and reliable service. Amanda More

Amazing smooth process from start to beginning was able to leave with the vehicle I wanted and at a great deal ! to leave with the vehicle I wanted and at a great deal ! More

Dealer is just as usual like any dealership. Lots of salesmen. Finance guy is not truthful Lots of salesmen. Finance guy is not truthful More

My experience with the Cerritos Dodge Dealership and each of the employees I worked with was truly incomparable to any other car buying experience. From the moment I stepped on the lot (to buy my first ne of the employees I worked with was truly incomparable to any other car buying experience. From the moment I stepped on the lot (to buy my first new car) I was treated with respect, honesty, patience, and hospitality. I am illiterate when it comes to anything auto and they did an incredible job of breaking everything down and educating me on the vehicle, its capabilities, and other comps in a way I was able to walk away feeling confident and knowledgeable. And did all of this with integrity and kindness. I'm torn because I love my car so much but yesterday made me want to go back to them and buy a new car like every week just to keep riding this high hahaha Todd, Frank, and George made my first auto purchase one of my most favorite days of my life. I'm just so happy. I've officially owned the car for less than 24 hours and I've already gone outside just to look at my car sittin' pretty in the driveway at least half a dozen times lol If you need a car, you need to go here More

Bought my 2023 Jeep on 12/06/23 , brought back to dealership on 01/08/2024 to have paint problems , and alignment problems Fix Robert Kersh manger was to keep in touch with me texted one time. He is dealership on 01/08/2024 to have paint problems , and alignment problems Fix Robert Kersh manger was to keep in touch with me texted one time. He is the worst manger I ever met. Jake took over from service he also called one time , texted 3 times. This is the worst customer service I have had to deal with. They got me a rental until done. Enterprise has called every week asking how much longer I need the car. I called and texted Jake to call enterprise no response . Jeep was going to be done on Friday 01/19/24 not done, Jake texted me it would be done Monday 01/22/24 would be done , not done. I called Jeep Wave about this problem they have a case on this dealership. Shelby did say they would be done tomorrow , to call her when I get my Jeep back to make sure everything is done right. If I would have know what kind of dealership this was I would have bought it from another dealership. Very bad customer service More

Definitely recommend! We purchased a Jeep with Saul. The transaction was smooth, quick and easy! We purchased a Jeep with Saul. The transaction was smooth, quick and easy! More

Warranty fraud , they are scammers , run they price gouge. The service tech Lou and Service manager Luis. they will try and rip you off. gouge. The service tech Lou and Service manager Luis. they will try and rip you off. More

Warranty fraud‼️ Extended warranty fraud‼️ On September 26, 2022 I took my 2017 Jeep Wrangler Rubicon with 18,141 Original miles to Cerritos Dodge Chrysler Jeep dealership in Cerritos for an oil change. 26, 2022 I took my 2017 Jeep Wrangler Rubicon with 18,141 Original miles to Cerritos Dodge Chrysler Jeep dealership in Cerritos for an oil change. I also had service advisor Alfonso Cuadra III check to see why my vehicle was vibrating at freeway speeds. In addition, I had my Jeep check for leaking oil. Service advisor Alfonso called to inform me that my left rear axle was bent and needed to be replace. Alfonso let me know that he knew that my jeep was under the five year manufacture warranty and also he noticed that I had the extended Mopar warranty that I paid $3000 for. However, Alfonso advise me based on his decision and later the service manager decision that they would not honor my manufactures warranty to replace the damaged bent rear left axle and advise me to call a Mopar representative for my extended warranty which I did. Mopar advised me that the left axle was still under warranty with the 5 years manufacture warranty. I ended up speaking to Cliff Cartier “18003349200,” Who is a representative of the Jeep manufactures warranty and he advised me that Cerritos Dodge Chrysler and Jeep service advisor should not have question if it was under warranty and should have replaced the left rear axle under the warranty. Cliff Cartier and his manager called Cerritos dodge Chrysler and jeep dealership Service department and told me everything was taken care of and the warranty would be honored. Cerritos Dodge Chrysler and Jeep dealership did not honor any of my warranties and I ended up paying $1230 for the left axle replacement on my jeep. My opinion about Cerritos Dodge Chrysler and jeep dealership is a Fraud on dealership warranty‼️ and Fraud on extended Mopar warranty.‼️ Service advisor Alfonso told me the damage could have occurred from me “hitting bumps in the street or going off road.” I told him “I never took the jeep off road and that the Jeep only has 18,000 plus miles on it.” My point is when you buy your vehicle from Cerritos Dodge Chrysler and Jeep dealership you’re supposed to believe what sales person tell you about their Jeeps being tough and sturdy “Jeep.” However the service department didn’t want to believe what I had to say about me not taking my Jeep off road or not purposely damaging the left rear axle. Cerritos Dodge Chrysler and jeep dealership did not honor the warranty on my Jeep and didn’t stand by their Jeep wrangler Rubicon vehicle. To add an insult to me when I came in to pick up my jeep a customer ahead of me was getting a warranty on a part from used car that Alfonso gladly found the warranty for her “I overheard their conversation.” I guess I wasn’t the right gender or ethnicity. I will never recommend any of my family, friends or co-worker “ILWU union” to buy a vehicle from Cerritos Dodge Chrysler and Jeep dealership because they don’t stand by their warranties or the vehicles they sold. I want to add that I emailed Service manager Tiffany Sass & General manager Jack Ameen 10/10/2022 and neither are these managers email me back or contacted me on my cell phone. More