Cerritos Acura

Great Experience Prior to visiting Acura, we visited GMC and Range Rover. The service at GMC was very average, Range Rover was average, and Acura was excellent and rea Prior to visiting Acura, we visited GMC and Range Rover. The service at GMC was very average, Range Rover was average, and Acura was excellent and really could not have been better. Gary first welcomed us into the dealership and wanted to make sure we were handled by the online sales. However after being greeted by Gary, we knew we didn't want another sales member. So Gary helped us out and was super informative. Didn't seem like a job for him but definitely a passion we really appreciated! He was kind and patient throughout the whole process! And not to forget Bud who was also so wonderful! I asked for a vending machine and he actually delivered the candy. Amazing service! Just to add -- I came to the Cerritos Acura dealership last year for my TLX then was here again for the MDX for my fiancé and the staff here is so great~ While purchasing the car, I also got my car serviced and the servicing team is just as amazing! Thank you, Acura and team for the wonderful experience! More

Friendly Service Ask for Donald...he's friendly and courteous. He rooted for my during the most hated part of the buying experience...finance! Smooth sailing rolling Ask for Donald...he's friendly and courteous. He rooted for my during the most hated part of the buying experience...finance! Smooth sailing rolling off in my new MDX. More

Enlightening and informative Gary Haskill was very helpful, answered all my questions, didn't rush me for a decision. He was extremely knowledgeable of the product and willing to Gary Haskill was very helpful, answered all my questions, didn't rush me for a decision. He was extremely knowledgeable of the product and willing to go above and beyond in explaining the car. More

Outstanding service Gary was and has been very informative thru all my purchases at Cerritos Acura. The whole staff really went above and beyond for me and my purchase. I Gary was and has been very informative thru all my purchases at Cerritos Acura. The whole staff really went above and beyond for me and my purchase. I love my new car very much. More

excellent customer service I have worked with Gary Haskill before. I have never met anyone with as much commitment to customer service as Gary. He's the hardest working salesm I have worked with Gary Haskill before. I have never met anyone with as much commitment to customer service as Gary. He's the hardest working salesmen I have ever encountered - he will go the extra mile for you. Timothy Main and Tony Montemorra did an awesome job as well with the negotiations and financing. Overall a great experience! More

Rdx purchase Cerritos sales office needs to add privacy for customers while in construction. People talk about personal info, credit score, various dollars and it Cerritos sales office needs to add privacy for customers while in construction. People talk about personal info, credit score, various dollars and it made me concerned. My experience with sales person was good. More

Nathan Very good!! Nat is great. Would recommend him to anyone. Tim as well, was great dealing with him. This is the third car I've bought here. I'll be back Very good!! Nat is great. Would recommend him to anyone. Tim as well, was great dealing with him. This is the third car I've bought here. I'll be back again. More

Good service Gary was my saleman, he was very helpful and easy to work with. I had a great car buying experience purchasing my chevy cruze at cerritos Acura. I wo Gary was my saleman, he was very helpful and easy to work with. I had a great car buying experience purchasing my chevy cruze at cerritos Acura. I would reccomend to others. More

No such thing as 1st time quality Each visit for mechanical service and repairs has required a second visit to either make the proper repair and fix the issue or to fix a second issue Each visit for mechanical service and repairs has required a second visit to either make the proper repair and fix the issue or to fix a second issue caused by the technician. After replacement of my bluetooth unit and battery I discovered that the voice navigation was now only static noise. Returning to this dealer a week later to have them fix the voice navigation issue I receive a phone call 6 hours later telling me there is no issue. When I arrived to pick up my car I learn that instead of reading that the voice navigation was not working properly the tech instead checked the recently replaced Bluetooth. The customer rep, who didn't bother to read the service request, then states I said the Bluetooth was malfunctioning. When I read the repair order to the rep she then says she read it. Clearly, this was not the case. Rather than looking at the repair history of my vehicle over the past few weeks and making sure all the electrical work was completed properly they recommend removing the navigation unit and sending it out for repair which alone would cost $630 whether or not any issue were found. Ultimately, I felt this was the wrong course of action when they were not willing to perform even the most basic analysis or diagnostics or even consider checking the electrical work performed over several visits to fix necessary issues and issues of their own making through poor workmanship or poor training. Rather than allow them to make any further improper repairs or cause any further harm to my vehicle I chose to remove my car from the dealership and find a qualified mechanic,rather than an inexperienced technician, to correct their mistakes. More

Excellent service I dislike car shopping due to dealing with car salesmen but Cerritos Acura unlike other places made my experience seamless and convient . Friendly kno I dislike car shopping due to dealing with car salesmen but Cerritos Acura unlike other places made my experience seamless and convient . Friendly knowledgeable staff and competitive deals !! Highly recommended More