Cerritos Acura

This is definitely a place I wish I did not do business with. I visited this establishment last month to purchase a vehicle. The salesman (Golan) was not pleasant and made it clear I was just another sale with. I visited this establishment last month to purchase a vehicle. The salesman (Golan) was not pleasant and made it clear I was just another sale he needed to make. I went alone to shop but would call my boyfriend to advise on the specs and price . He would get so irritated and say “ why do you keep calling your husband?” . At that point I became irritated and just continued shopping. He did not want to “ go to his manager” to ask about my concerns with the price until I got up and started walking away. I was then handed off to someone else . After the sales experience, I then continued to get the most untrustworthy finance experience. Alan assisted me and took over 2 hours to get my agreement drawn up. I have very good credit 800+ so it is not an issue with finding a lender. I signed the agreements and drove off. A week later I get a call and Alan states “ there was a problem with all the e - forms and WF never received them , you need to come back and sign” I drive back and sign all the forms again but now he’s telling me that they are changing the lender and I asked why? When I did this he asked if I already notified my insurance and I responded yes. So he huffed heavily and said “ fine we will just pay the extra fee” I left, a week later they call me to say I needed to come back and sign another missing document. I was going out of town and said you could mail it to me and i will sign it and return it but i am not taking another trip. I received the document and it was for the paint protection. Two days ago I received notifications that my credit was run (without my consent) by the dealership. I called and left a message and a very nice gentleman called me and ensured he would look into it and call me back. I tried calling again this morning but got transferred to another finance manager. At this point I’ve lost all trust in this establishment. More

This dealership has always given me professionalism when I go since I bought my vehicle from them. I go since I bought my vehicle from them. More

Jerry In Service is great. I will return for any and all service in the future I will return for any and all service in the future More

Dealership is always very clean, and their service staff is very professional. Jerry, our service consultant is very knowledgeable and helpful during each of our scheduled visits. is very professional. Jerry, our service consultant is very knowledgeable and helpful during each of our scheduled visits. More

Friendly staff, fast service and great prices. Don was my service advisor and really took care of my car. Don was my service advisor and really took care of my car. More

Joseph aka joe, sales consultant along with his management team were amazing and made the whole sales process a great experience. From explaining features to answering all my questions and concerns management team were amazing and made the whole sales process a great experience. From explaining features to answering all my questions and concerns I would definitely recommend Acura at Cerritos. More

Alfred had outstanding customer service. The assistance I received was prompt, friendly, and incredibly helpful. It’s truly appreciated. The assistance I received was prompt, friendly, and incredibly helpful. It’s truly appreciated. More

Service advisor Jerry provides great customer service and explains everything. They had me out in 45 minutes for a B1 service. explains everything. They had me out in 45 minutes for a B1 service. More

Don (service advisor) is the reason I keep coming back. It’s not close to my home but I trust the work they do. It’s worth the drive and they always finish at the time they promised. It’s not close to my home but I trust the work they do. It’s worth the drive and they always finish at the time they promised. More

Very good experience. People are approachable and accommodating. They’ve finished the work in a timely manner. People are approachable and accommodating. They’ve finished the work in a timely manner. More