Century West BMW

I had an absolutely outstanding experience with Century West BMW. From my first phone call inquiring about a used car on their lot, to driving out with my new gently owned and beautifully appointed vehicl West BMW. From my first phone call inquiring about a used car on their lot, to driving out with my new gently owned and beautifully appointed vehicle- it truly was a dream come true. I was given excellent sales support with Matt Suarez and seamless financial support with Neviana Evans. I highly recommend the service and staff - they all are top notch professionals. More

Fast understanding knowledgeable good customer service quick response time no appointment need it same day quick response time no appointment need it same day More

Chris helped me with an oil change today. He was very nice and got me in and out before the end of the day. If I didn't have to clean the grease off the white leather door handle, this would He was very nice and got me in and out before the end of the day. If I didn't have to clean the grease off the white leather door handle, this would have been 5 stars. More

Poor communication. General organization is not what I would expect. Very inflated prices. What they do, attitude, communication, service, against what the total c General organization is not what I would expect. Very inflated prices. What they do, attitude, communication, service, against what the total cost does not match. You pay for premium but basically get average service. Side note, the video inspection of the car is good. I like that. More

Not impressed. I had a question about my lease; left three messages and sent a few emails to dealership. Never got a call back. Never got an email reply. I am about I had a question about my lease; left three messages and sent a few emails to dealership. Never got a call back. Never got an email reply. I am about to lease my 3rd BMW, and will NOT be considering Century West. Now they want me to renew lease with them...hahahaha. Yea, as if I would after I was ignored when I really needed help from the dealership. More

Brian my service advisor is amazing. His attention to detail is incredible. He is also fantastic at keeping me updated. Sends me texts even on his day off! His attention to detail is incredible. He is also fantastic at keeping me updated. Sends me texts even on his day off! More

This dealer is a bit disorganized, but the staff is nice to its customer’s.they lost my car for instance, when I went to pick it up. 20 min later it was found. No harm done. to its customer’s.they lost my car for instance, when I went to pick it up. 20 min later it was found. No harm done. More

Eddie in service was wonderful. Great service. I got videos and phone call updates on everything. Great service. I got videos and phone call updates on everything. More

Century West BMW has always been very responsive and very thorough. Doug (service advisor) is very knowledgeable and very good at recommending what makes sense. The service process is very professional and thorough. Doug (service advisor) is very knowledgeable and very good at recommending what makes sense. The service process is very professional and always informs of findings and recommended repairs. More

The friendly, helpful staff at this dealership makes it a pleasure to service our vehicle there. We appreciate their making a loaner car available. pleasure to service our vehicle there. We appreciate their making a loaner car available. More