Century West BMW

This was the best experience I have ever had buying a car. Markus made the sale effortless and quick. I was in and out before an important meeting I had later that day. I bought a 7 series bmw after I se car. Markus made the sale effortless and quick. I was in and out before an important meeting I had later that day. I bought a 7 series bmw after I searched for Los Angeles BMW in Google. They forwarded me to Markus who I liked right away. He got me the car I wanted for the price I wanted period. I would go back again without a doubt. Thanks Markus!!!! More

This was the best experience I have ever had buying a car. Markus made the sale effortless and quick. I was in and out before an important meeting I had later that day. I bought a 7 series bmw after I se car. Markus made the sale effortless and quick. I was in and out before an important meeting I had later that day. I bought a 7 series bmw after I searched for Los Angeles BMW in Google. They forwarded me to Markus who I liked right away. He got me the car I wanted for the price I wanted, period. I would go back again without a doubt. Thanks Markus!!!! More

We recently relocated to Toluca Lake from Santa Monica. Having been in the market for a BMW for several months, it's been the topic of conversation in my home and around the workplace. I was referred to D Having been in the market for a BMW for several months, it's been the topic of conversation in my home and around the workplace. I was referred to David Carozza in sales by one of my wife's friends, who has purchased several BMW's from the dealership. When we arrived, we were approached outside by Bill Bigalow. He seemed friendly, not the typical salesman. I asked for David Carozza, who happened to be walking by. He was in a rush, but introduced himself and told me that Bill could show me some cars and answer any questions I might have, but that he was available to assist me as well. The interaction with Bill was quite enjoyable and relaxing. David Carozza turned out to be the Manager of the Dept., and I was extremely pleased with his numbers and professionalism. All in all, my wife and I are very pleased with our experience at Century west BMW and would highly recommend them to any friend. -liz and Richard More

My E36 was having major problems, so I went to Century West to get it checked out. Diagnostics alone cost me $126, and they wanted to charge me $4,000+ to replace the catalytic converter and a slew of oth West to get it checked out. Diagnostics alone cost me $126, and they wanted to charge me $4,000+ to replace the catalytic converter and a slew of other issues. When I said I was going to get a second opinion, they refused to print out a detailed list of repairs and costs. After some serious nudging I finally got a guy to handwrite a very spare list of problems on a piece of scrap paper. I definitely felt like I was getting second-hand treatment because I'm a woman in my 20's. I went down the street to an independent service place and paid half of what Century West wanted to charge, and with MUCH better and friendlier service. Avoid Century West for service issues! More

My E36 was having major problems, so I went to Century West to get it checked out. Diagnostics alone cost me $126, and they wanted to charge me $4,000+ to replace the catalytic converter and a slew of oth West to get it checked out. Diagnostics alone cost me $126, and they wanted to charge me $4,000+ to replace the catalytic converter and a slew of other issues. I wish there was a negative rating option for pricing! When I said I was going to get a second opinion, they refused to print out a detailed list of repairs and costs. After some serious nudging I finally got a guy to handwrite a very spare list of problems on a piece of scrap paper. I definitely felt like I was getting second-hand treatment because I'm a woman in my 20's. I went down the street to an independent service place and paid half of what Century West wanted to charge, and with MUCH better and friendlier service. Avoid Century West for service issues! More

I had a great experience with an online purchase thru autotrader with Century West via salesman Clinton Jackson. No haggle, I left an inquiry email, he responded by phone. I simply specified the price I autotrader with Century West via salesman Clinton Jackson. No haggle, I left an inquiry email, he responded by phone. I simply specified the price I wanted to pay, which was $7,500 UNDER edmonds blue book. Clinton within 5 min. contacted me back, and not only accepted the offer, but found shipping for me for the price I was looking at. The easiest car purchase I have ever made. The bonus of it all, is that the car had even MORE costly feature options then was described in the ad. The car was flawless. 22,000 miles, a 2004 325Ci convertible. It was certified and in amazing condition...After the purchase, I needed several manuals which he promptly sent to me fed ex overnight....He repsponded quickly to all of my calls. The best deal I could find here in Oregon or WA was $7,000 above what I bought the car for. He sent me the inspection list for certification, the carfax, and all manuals! I am confidently referring a friend in the future that is getting ready to make a similar purchase. As stated, my experience was only with sales, but WOW!! What was a risky purchase, site unseen, turned out better than I expected!! If you decide to use Century West, I highly recommend asking for Clinton Jackson. Tell him Angie in Portland said he was great! More

I have been riddled with annoyances and major frustrations since buying a mini cooper from this dealership. I have had to take the car in four times in four months, half the time they don't fix frustrations since buying a mini cooper from this dealership. I have had to take the car in four times in four months, half the time they don't fix the problem I brought the car in with. They don't provide loaner cars, they gave me a "tough luck" attitude when I asked. They keep the car overnight and never resolove the issue. When I took it in for an oil change they kept it for EIGHT hours and didn't even set the service monitor back. My clutch is now going out after owning the car for four months and they told me that I have to sign off for them to do $2000 worth of work because it may be my fault because of my driving style! I have been bullied, and pushed around, mistreated and insulted and I would never recommend them to anyone. More

i took my 5-month-old z4 in to get an ipod adapter installed and they stole around $6 in change from my ashtray, didn't bother to clean up the drill shavings under the passenger seat, scratched my das installed and they stole around $6 in change from my ashtray, didn't bother to clean up the drill shavings under the passenger seat, scratched my dash in 5 places and burned a whole in my seat. after a month and a half of back and forth and two more trips to the dealer, they finally fixed everything but of course kept denying they had ever caused the damage in the first place. i will never take my car there again. More

I originally bought my car from Century West BMW, so that's where I initially took my car for service.<br><br>The service advisor I first dealt with was Shawn, and he got me a loaner car and was quite that's where I initially took my car for service.<br><br>The service advisor I first dealt with was Shawn, and he got me a loaner car and was quite helpful. I was more or less happy with the work they did, except for the fact that the service department seemed to be overloaded, and it took them much longer than required to fix my problems.<br><br>One day, my BMW started to emit green fumes from the a/c vents that smelled absolutely terrible, and made me sick so I took it in immediately. Shawn was off that day, so I was assigned to Kelly. Kelly took my car, and they put it on a lift overnight and pressurized just to make sure there wasn't coolant leaking. There wasn't, and later Kelly told me this was "normal." Needless to say, I didn't believe him. I asked to speak the the shop foreman, Joe, and he told me this was entirely normal, happened with all the cars, even his wife complained about it, and there was nothing he could do. <br><br>Not knowing what to do, I took my smelly BMW and asked for some help on BMW forums. Some helpful folks gave me a TSB number, I called Kelly, gave him the number, he printed it out, and told me "No problem, we'll have it fixed." When I arrived, Kelly had another story. Apparently this was not covered by my warranty, BUT Joe authorized that they could do it as a one-time goodwill since I bought the car there. I later found out that wasn't true either. They fixed my problem, but happened to snap the microfilter in half. This didn't affect the performance of the item, but it left me with a bad impression.<br><br>The service advisors overall were friendly, though this last experience was terrible and my conversations with the head mechanic made me question the comptency of their repairs.<br><br>I would not recommend this dealership due to the questionable quality of their work, along with all the probing and pushing I had to do to get this last problem fixed. More

After visiting the dealership several times the salesman, Lance, was too busy to work with me. He was often too busy to take my calls. He seemed more intent on telling me why he couldn't get me a deal tha Lance, was too busy to work with me. He was often too busy to take my calls. He seemed more intent on telling me why he couldn't get me a deal than actually giving me real numbers so I could decide for myself. Odd since I was able to puchase across down with no hassle. It was a very strange place considering they wanted $50k+ but couldn't be bothered to help me. More