Century West BMW

i took my 5-month-old z4 in to get an ipod adapter installed and they stole around $6 in change from my ashtray, didn't bother to clean up the drill shavings under the passenger seat, scratched my das installed and they stole around $6 in change from my ashtray, didn't bother to clean up the drill shavings under the passenger seat, scratched my dash in 5 places and burned a whole in my seat. after a month and a half of back and forth and two more trips to the dealer, they finally fixed everything but of course kept denying they had ever caused the damage in the first place. i will never take my car there again. More

I originally bought my car from Century West BMW, so that's where I initially took my car for service.<br><br>The service advisor I first dealt with was Shawn, and he got me a loaner car and was quite that's where I initially took my car for service.<br><br>The service advisor I first dealt with was Shawn, and he got me a loaner car and was quite helpful. I was more or less happy with the work they did, except for the fact that the service department seemed to be overloaded, and it took them much longer than required to fix my problems.<br><br>One day, my BMW started to emit green fumes from the a/c vents that smelled absolutely terrible, and made me sick so I took it in immediately. Shawn was off that day, so I was assigned to Kelly. Kelly took my car, and they put it on a lift overnight and pressurized just to make sure there wasn't coolant leaking. There wasn't, and later Kelly told me this was "normal." Needless to say, I didn't believe him. I asked to speak the the shop foreman, Joe, and he told me this was entirely normal, happened with all the cars, even his wife complained about it, and there was nothing he could do. <br><br>Not knowing what to do, I took my smelly BMW and asked for some help on BMW forums. Some helpful folks gave me a TSB number, I called Kelly, gave him the number, he printed it out, and told me "No problem, we'll have it fixed." When I arrived, Kelly had another story. Apparently this was not covered by my warranty, BUT Joe authorized that they could do it as a one-time goodwill since I bought the car there. I later found out that wasn't true either. They fixed my problem, but happened to snap the microfilter in half. This didn't affect the performance of the item, but it left me with a bad impression.<br><br>The service advisors overall were friendly, though this last experience was terrible and my conversations with the head mechanic made me question the comptency of their repairs.<br><br>I would not recommend this dealership due to the questionable quality of their work, along with all the probing and pushing I had to do to get this last problem fixed. More

After visiting the dealership several times the salesman, Lance, was too busy to work with me. He was often too busy to take my calls. He seemed more intent on telling me why he couldn't get me a deal tha Lance, was too busy to work with me. He was often too busy to take my calls. He seemed more intent on telling me why he couldn't get me a deal than actually giving me real numbers so I could decide for myself. Odd since I was able to puchase across down with no hassle. It was a very strange place considering they wanted $50k+ but couldn't be bothered to help me. More

They sold me a certified pre owned 525 that was in an accident with over $15,000 worth of damages. They lied at the time of sale. According to them the car was never in an accident or had any body work. accident with over $15,000 worth of damages. They lied at the time of sale. According to them the car was never in an accident or had any body work. With 24,000 miles on the car it needed a new radiator. I took the car to another BMW certified center and it was there they pointed to the fact the car was in a serious accident. I took the care back to Century West BMW and they wanted to inspect the car. They agreed on all the damage that was reported by the other BMW service center. Century West BMW said they couldn't do anything and they are sorry for the mistake.....this is felony fraud...... More

I went with the intention of buying, after spending two long weeks on the phone with a sales person. When I showed up the car was full of scratches and was told a little buffing would take care of it. <b long weeks on the phone with a sales person. When I showed up the car was full of scratches and was told a little buffing would take care of it. <br><br>Also, I was held up there for over five hours going back and forth on a deal that was already agreed upon over the phone. When we finally made it into sign the papers, the contract was a completely different deal (in their favor) that we spent five hours hashing out. When I brought this up, they played stupid. Needless to say, we walked out and bought a car the next day at South Bay BMW. It was worth the drive!<br><br>Bottom line…if the car was free I would still run as far as possible from Century West…they give BMW a bad name.<br> More