Century BMW - Service Center

If you’re looking for terrible customer service, sales department, which is trying to rip you off and service department which doesn’t care about anything, this is a perfect place for you, otherwise - RU department, which is trying to rip you off and service department which doesn’t care about anything, this is a perfect place for you, otherwise - RUN!!!! More

Quick outstanding service. Helpful friendly staff as always. I dropped my car off to have curb rash removed off a rim. I got my car back a few hours later and my rim look brand Helpful friendly staff as always. I dropped my car off to have curb rash removed off a rim. I got my car back a few hours later and my rim look brand new. Bob was a huge help once again. highly recomend More

Century BMW provides “Service” with a P-POOR ATTITUDE! I went to Century BMW back in December to purchase a new M850ix, and was shocked by the outright apathy of their Sales Team. I literally had to s I went to Century BMW back in December to purchase a new M850ix, and was shocked by the outright apathy of their Sales Team. I literally had to search for 10-minutes to find a salesperson, and when I did, he provided to be a click above comatose. Then, he effectively blew me off from buying this $100K++ flagship vehicle and said “we don’t have any…”. I thought, and…? So, I asked “may I order one?”, but that turned out to be too off-putting for him! Fast forward, I came to learn that the model I sought was in limited production & tough to find. I then contacted other BMW Dealerships in the SE US, concurrently with checking inventories nationwide. After a few weeks, I found a dealership who was willing to get off of their butts to find one for me. Upon getting the keys, I was told there was a special 1,200-mile service provided by BMW. Last week, with my M850 running at ~1,100-miles, I called the Service Department at Century BMW. The young lady collected my personal & vehicle info over the phone, and I asked how long is this interval-type service expected to take. She said she didn’t know, but she would ask her Service Manager. When she got back on the phone she explained to me it’s a “Break-In Service,” so it will only take an hour, 90-minutes tops. Accordingly, she was able to schedule it for the following week (despite most other work being pushed out for several weeks). When they initially denied me a “loaner car” because I didn’t buy it from them, I laughed… after all, I tried to buy it from them. Nevertheless, when she confirmed with the Service Manager that it would take an hour or so, I didn’t push the issue… fine. A week later, I bring the BMW M850 in for the “prescribed” (by both the selling dealership AND Century). When I approached a Service Rep, he asked me for the same info I provided on the phone… ok, so their CMS was probably antiquated, whatever. He took my key and I asked him what this particular “Service” entails. He admitted “we don’t get many of those in here” (no xxxx), but he was kind enough to get a more experienced Service Rep who would answer my question. 10-minutes later, a gentleman comes out to tell me there is NO BREAK-IN Service performed on M850’s, only M8’s. So I remarked, so I totally wasted my afternoon. He then snarked, yeah… thank the place you bought it from. NO… YOU/CENTURY booked a bogus Service!! Totally frustrated, I asked to speak with Century BMW’s General Manager, who was, oddly, not present today. So… I waited to speak with “Ian” who represented himself as the Sales & Service Manager. In a nutshell, Ian’s initial reflex was to first lay the blame on the selling dealership, and then on me, the customer! OK… the Seller was wrong, BUT so was Century for booking my non-existent “Break-In” service!! All I got was a lame excuse… “you have to understand, the people who book service are paid Minimum Wage.” Are you f’n kidding me?!! Anyway, what about the “Service Manager” who told Miss Minimum Wage it’s a “Break-In Service” that takes 60-90 minutes?!! Suffice to say, his snarky attitude and dopey demeanor does not instill confidence in Century’s Service Department “”leadership!” All this only provided to affirm my highly-negative first impression reached 6-months prior when I tried to give them my $100K++ business. I’ve owned BMW’s since before American’s could spell B-M-W back in the late 70’s with their first 320i. With that have been dozens and dozens of interactions with several different dealerships (and Service Depts.) throughout the US (and Europe). When I tell you they were not remotely apologetic, much less copping to the fact it was THEIR FAULT that my afternoon was shot, is a gross understatement! Net-Net… AVOID CENTURY BMW!! More

*Do Not Recommend Service Center* I’ll keep this as concise as possible. Do not take your BMW/Mini here for anything more than an oil change. The service center will use your wallet to finance their pa concise as possible. Do not take your BMW/Mini here for anything more than an oil change. The service center will use your wallet to finance their part swapping science projects because they do not troubleshoot or validate anything. I took my car in for a fault light and the first laundry list estimate was over $3k in critical repairs needed for a car with 77k miles. I told them I only wanted to address the root cause of the light. I was told high pressure fuel pump $1200. They replaced it, same condition. Then they said my air filter $130 more. They replaced it, same condition. Then they sent a new estimate and said my turbocharger was bad $4100. So now I’m up to $7400 in recommendations for a 2016 Countryman with 77k miles with a book value of $14k. NO THANKS! Give me my car back. When I pick up my car, I ask when I get there, why did you replace the fuel pump? Answer: Computer codes - work plan. Then I ask, how did you validate? What were the fuel pressure readings target / actual? What were the before and after replacement? The engine wasn’t hard to start or sputtering. Could I get the diagnostic reports? They gave them to me and guess what? They didn’t even check the fuel pressure readings AT ALL! Not before changing the pump, not after! Zero validation! So what if we replace my turbo at $4100 and that isn’t it? What is next? How much could this cost me? What troubleshooting steps do you take? Answer: We just use the computer codes - work plan. So, you pay big $$ for high skilled technicians but what you get is low skilled robotic part changers that do not troubleshoot logically. Do yourself a favor, take it to a repair shop that actually has skilled technicians! Century is about revenue not service value! More

I had my vehicle serviced last month but still experiencing the same problem. I have left messages for the past week seeking another appointment to bring it back in to be re evaluated. Staff i experiencing the same problem. I have left messages for the past week seeking another appointment to bring it back in to be re evaluated. Staff is very good and friendly just need to get my car up and running correctly. More

Awesome experience yesterday! Had me back on the road in no time, Nick was excellent to deal with and I highly recommend Century BMW. Thanks! no time, Nick was excellent to deal with and I highly recommend Century BMW. Thanks! More

The service department is an absolute scam. I was quoted a price of $1027 for a repair. I was sent this quote twice, an hour and a half apart. There was $13000 worth of nonsense on my quote, so I only agree a price of $1027 for a repair. I was sent this quote twice, an hour and a half apart. There was $13000 worth of nonsense on my quote, so I only agreed, and signed off, to the one repair I needed, which was the one for $1027. Three days later, they contact me and say "someone made a mistake", and the repair I needed is now $2900.... the only repair I agreed to is suddenly the ONLY thing on the entire quote that had a mistake??? Sure. Somehow, I am now obligated to pay for the mistake THAT THEY MADE. I told them I would pay for the quote I agreed upon, and they told me they would not fix my car, after THEY SENT ME THE QUOTE... TWICE. Some rude person contacted me and argued that I have to pay for their mistake. I told him I would pay what I was quoted, and he said they wouldn't do it for free.... "You're not, you're doing it for what I was quoted." He refused to fix my car, told me to come get it, and then hung up on me.... like a child. I would not recommend anyone use this service department unless you are prepared to get ripped off. More

Service was greatVery informative on what was done and Service was great Very informative on what was done and what needed to be done in future visits Car was washed and I was out the door quickly I w Service was great Very informative on what was done and what needed to be done in future visits Car was washed and I was out the door quickly I was sent a video on how things looked and anything that needed attention was also sent on video It was very helpful More

Very helpful, they do a great job keeping you informed about your vehicle. about your vehicle. More

Best service ever! BMW service advisor was courteous and accommodating. . He worked my car in for service on Saturday. Would highly recommend this dealership. accommodating. . He worked my car in for service on Saturday. Would highly recommend this dealership. More