Century BMW Jaguar Land Rover Volvo

Salesman snubs potential clients My wife and I visited the dealer and were greeted by a SNOB. The salesman walked up to us like we didn't belong in the lot, then without asking, proce My wife and I visited the dealer and were greeted by a SNOB. The salesman walked up to us like we didn't belong in the lot, then without asking, proceeded to show us a DEMO MODEL, then took us to the 3xx series after I told him I wanted a bigger car, and interested in a 535i. To be fair...I walk around in a TSHIRT and JEANs...didn't know I needed a TUX to go car shopping. I assume that the salesman (I have more choice adjectives, but will refrain) thought we couldn't afford the car, and his attitude and DISRESPECT reflected that he didn't feel we belonged in the lot. That is FINE...there is more than one BMW dealer, and if I have to travel 2000 miles to avoid pretentious snobs like this, then I most certainly will. I wouldn't do business with this dealership if they gave me a 7xx series for the cost of a 5xx series. More

Superior parts department I order and purchase a lot of parts for all of my BMW's. I'll search online and shop around but I always come back to the parts department at Century. I order and purchase a lot of parts for all of my BMW's. I'll search online and shop around but I always come back to the parts department at Century. It's a pleasure dealing with Chris Engels in their parts department. He's knowledgeable, fast, friendly, and very professional. At times he does does some investigating for me to make sure I get the right part, and eliminates complications to make sure I'm not ordering the wrong part and having to wait extra time. It's people like Chris that'll keep me coming back to Century BMW and I'll always buy my parts there. More

Exceptional service every time Every time I take in my BMW I'm waited on courteously and professionally. Rick makes sure he understands what I need done and keeps me informed of my Every time I take in my BMW I'm waited on courteously and professionally. Rick makes sure he understands what I need done and keeps me informed of my cars progress. I will continue to take my car to Century BMW and deal with Rick as he is a true professional in every sense of the word. It is always a pleasure to deal with Rick and the Century team .I have dealt with several BMW dealerships around the country in the past and this is by far the best serving dealer I have run across. Well done guys, you work hard to deserve it. More

Service Department beyond compare Owning a BMW was a lifetime goal for us and with it came the quality service provided by Rick Waugh in the Service Department. Rick is helpful, court Owning a BMW was a lifetime goal for us and with it came the quality service provided by Rick Waugh in the Service Department. Rick is helpful, courteous, and has consistently taken great care of us during these five years. No problem is too big or too small - he is always the same friendly, caring person who wants to solve our problem as quickly as possible. Rick, in addition to providing prompt service, provides us with accurate quotes for work to be completed which eliminates surprises at pick up. Rick will also call while the car is in service providing updates on work and expected time of pick up - but also providing information if other issues have been found that need addressed. He provides a quote and discusses the issues in great detail so there is a clear understanding before we make decisions on additional service items. Rick also does his very best to meet our schedule for a loaner car each and every time we have our car serviced. After each and every service call we hear from Rick thanking us for coming in and letting us know to call on him if we need anything. Buying a car is simple - maintenance/service "after the sale" is crucial. It is that relationship with Rick Waugh in the service department and the trust and confidence we place in him time after time - year after year - that will bring us back to Century BMW again and again for years to come. More

Great services Services is always prompt and attitudes are always friendly and professional. They accommodate and take care of what I need. I know they work as a t Services is always prompt and attitudes are always friendly and professional. They accommodate and take care of what I need. I know they work as a team there but I have to give xxxxxxto Don Baker. Thanks Don! More

Great dealership--starting at the top I have purchased two (2) BMW's from this dealership and without a doubt they are the most customer satisfaction oriented dealership I have ever dealt I have purchased two (2) BMW's from this dealership and without a doubt they are the most customer satisfaction oriented dealership I have ever dealt with. Friendly, courteous and very concerned about solving any problems that you may have. IF you have a question they take the time to provide a clear answer. When it came time for me to purchase my current car (2014 X3) I never considered any other brand for the simple reason of the customer treatment that I have received at Century. All of this attention starts at the top with the ownership leading the way. More

2012 Volvo S80 went to visit sons in Huntsville, Al from New Orleans, LA and came home with a gently used Volvo S80. Zero pressure to buy, Zero hassle, 100 % custom went to visit sons in Huntsville, Al from New Orleans, LA and came home with a gently used Volvo S80. Zero pressure to buy, Zero hassle, 100 % customer service, 100 % thoughtfulness. I would go out of my way to buy a vehicle from Century Automotive Group in Huntsville. It was so worth the drive. Take the trip to Century in Huntsville, AL. You will NOT be disappointed. More

I've bought quite a few cars in my 60 years but I have never found a sales staff so eager to help me. From test drives in new cars to helping me trade in a car I owned for only 10 days, they stayed l have never found a sales staff so eager to help me. From test drives in new cars to helping me trade in a car I owned for only 10 days, they stayed late into the evening and worked really hard to make my dream car a reality. I bought one car knowing it wasn't exactly what I wanted even though it was still a great car. When the loaner I was given a week later convinced me I made a mistake, Anne Marie and David went to work to find a way to get me into the car that my heart was set on. Sure, they probably made a little money on the first sale, as well they should. After all, it was my error. In the end, I got MY car at a price I was comfortable paying because these great people were willing to do the extra work to make it happen. And I got several new friends to boot! More

I am writing to let you know that the mileage on a car I purchased off your lot on Jan. 3, 2010, was grossly misrepresented. I paid $25,000 ($5,000 down, $20,000 financed) for a vehicle (VIN number and o purchased off your lot on Jan. 3, 2010, was grossly misrepresented. I paid $25,000 ($5,000 down, $20,000 financed) for a vehicle (VIN number and other paperwork is enclosed) that your salesman assured me had been driven only 2000 miles. However, when I took it to my mechanic he discovered that the odometer had been "rolled back" and the true mileage was closer to 20,000. Regardless of how this occurred, your dealership should be held accountable for the repercussions of this misstatement, and you will notice that I have sent copies of this letter to the state Office of Consumer Affairs and the Attorney General's Office as well as the U.S. Department of Justice and the National Automobile Dealers Association. I no longer want the car. Please immediately refund the $5,000 I paid for the car, plus the $90 I paid my mechanic, within two weeks. I will return the car at that time. More