Century BMW Jaguar Land Rover Volvo
Huntsville, AL
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Manette is polite, professional and very knowledgeable. ...delight to work with and made the transaction smooth and pleasant. Would not hesitate to recommend her and Century to anyone interested in purchas ...delight to work with and made the transaction smooth and pleasant. Would not hesitate to recommend her and Century to anyone interested in purchasing a vehicle. More
Manette is an exceptional sales associate. She is very knowledgeable and professional in all aspects of the process of purchasing our new vehicle. I could not ask for an easier experience in p She is very knowledgeable and professional in all aspects of the process of purchasing our new vehicle. I could not ask for an easier experience in purchasing a vehicle. More
Awesome experience buying my new BMW! Manette was great to work with. She covered every detail and the technology on the new vehicle Manette was great to work with. She covered every detail and the technology on the new vehicle More
I'm guessing that all of these 5 star reviews are from the new, not used, dealership. I bought my used vehicle several months ago. Noticed a shake a couple days after purchase and took it in to have it lo the new, not used, dealership. I bought my used vehicle several months ago. Noticed a shake a couple days after purchase and took it in to have it looked at while still under the dealership warranty. They said they couldn't find anything wrong with the vehicle and said they didn't feel a shake. They sent me home with said vehicle. Couple weeks later, I contact them again with the same issue. They told me everything was fine, but, I asked them to please look at the rotors, brakes, and alignment. They changed the rotors and brakes. Said it didnt need an alignment. Shake was good for a couple of days and then went right back to the same thing. Contacted them again. No issue found. Fast forward to when I run out of my warranty... suddenly they find the issue. Or said they did. They demanded payment for a diagnostic fee (one that wouldn't have occurred during the warranty period) unless I allowed them to make the repair. They said my vehicle needed new tires and an alignment. (Even though, previously, neither of those things were needed). Also, a part for a separate problem that was occurring was needed. I had new tires put on, had an alignment done. Low and behold, the vehicle still shakes, and makes a louder noise than it did prior to said tires and alignment. I contacted them AGAIN. During all of this, they were kind enough to provide me with a loaner vehicle, but now, suddenly, they can no longer do that. All of this could have been avoided if they would have taken the time to properly diagnose my vehicle during the warranty period. Now, I'm out thousands of dollars when I never should have been. I've not been able to thoroughly enjoy my vehicle because it has been in the shop more than I've had it and it's still not fixed. My advice to potential customers that can't afford to make a mortgage sized payment on a vehicle, or pay cash, look elsewhere. They don't take you seriously unless you make 6 figures or more, or are purchasing a brand new vehicle. More
I’ll start off positive and say my service advisor and salesperson were nice with great customer service. As far as management, horrible and they don’t care about anything but money and not doing cred salesperson were nice with great customer service. As far as management, horrible and they don’t care about anything but money and not doing credible business. I feel like I got taken by believing I purchased a certified vehicle but instead I purchased a functioning lemon. It was a problem from the beginning. Instead of trying to keep a customer they just wanted more money! Im currently paying a car note on vehicle that I can’t drive or trade in without spending more money. I will never trust this establishment ever again and will never recommend purchasing a car from there. Im seriously considering legal counsel! Beyond pissed! As of month ago, non responsive and still no car! The worst customer service and dealership I’ve ever experienced. Never buy from this dealership especially pre owned! More
Had the best car buying experience with Century BMW. Manette was an absolute pleasure to work with. Manette was extremely helpful and responsive. Over the last few years the car buying experience had Manette was an absolute pleasure to work with. Manette was extremely helpful and responsive. Over the last few years the car buying experience had become a chore but not this time. I would highly recommend connecting with Manette and Century BMW if you are looking to buy a car!!! More