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Central Valley Volkswagen

Modesto, CA

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rated
49 Reviews

4620 McHenry Ave

Modesto, CA

95356

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Showing 49 reviews

July 12, 2024

Tried to reach the service department at 3:40 on Friday, no answer, left a message. Called back for the operator and was was asked for an extension and then since I didn’t have any they hung up, same thing More

by Cafe414141@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Efrain Gutierrez
Jul 30, 2024 -

Central Valley Volkswagen responded

Thank you for taking the time to provide us with your feedback. We apologize for the inconvenience you experienced when trying to reach our service department. Your comments are very important to us, and we are committed to improving our customer service. We are glad to hear that our service technicians and advisors met your expectations. However, we are concerned about the difficulties you faced with our phone system and the response from our operators. We will be addressing these issues immediately to ensure a more seamless and helpful experience for our customers in the future.

July 01, 2024

Central Valley VW did what they promised. We negotiated a deal and there were no changes in the end More

by Oakr8rs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Giovanna Lopez
Jul 01, 2024 -

Central Valley Volkswagen responded

Thank you for your positive feedback! We're pleased to hear that we delivered on our promises and that there were no changes to the deal we negotiated. At Central Valley Volkswagen, transparency and trust are our top priorities. If you have any further questions or need assistance, please feel free to reach out. We appreciate your business and look forward to serving you again in the future. Thank you for choosing Central Valley Volkswagen!

August 16, 2023

We bought a VW ID. 4 last weekend and we are thrilled with our purchase! Kelii sold us the car and he is fantastic. Knowledgeable, friendly, honest, and overall very goo More

by thebyronfamily
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kelii, Chris
Aug 21, 2023 -

Central Valley Volkswagen responded

Thank you so much for taking the time to share your outstanding experience with us after purchasing your VW ID.4 at Central Valley Volkswagen! We're absolutely thrilled to hear that your car-buying journey was filled with such positivity. It's wonderful to know that Kelii's knowledge, friendliness, and honesty left such a positive impression on you. We take great pride in our team's commitment to providing top-notch customer service, and Kelii's dedication to going above and beyond for you is truly appreciated. We're glad to hear that he was not only able to assist you during the purchase process, but also in the days following by addressing your questions about electric cars and ensuring that your new vehicle was properly detailed to your satisfaction. Your kind words about our dealership's overall experience and Chris's professionalism in financing mean a lot to us. Our aim is to provide a seamless and enjoyable experience from start to finish. Thank you for choosing Central Valley Volkswagen and for sharing your feedback with us. If you have any further questions or require assistance in the future, please don't hesitate to get in touch. We're here to provide ongoing support and ensure your satisfaction. Congratulations on your new VW ID.4, and we wish you many exciting and wonderful journeys ahead.

April 19, 2023

Luis at Central Valley VW was incredible in making our first new car experience comfortable and easy from test drive to big red bow! The finance and sales teams offered great support, and we felt part of More

by Harrison
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luis, Chris, JC
May 30, 2023 -

Central Valley Volkswagen responded

Thank you for sharing your incredible experience at Central Valley Volkswagen! We greatly appreciate your positive review and are thrilled to hear that Luis and our team provided you with exceptional service during your first new car experience. Luis is indeed an incredible member of our team, and we're delighted to know that he made your car buying journey comfortable and easy. We understand that purchasing a new car can be an exciting yet overwhelming process, and we strive to provide a supportive and informative environment. It's wonderful to hear that Luis guided you through the process, from the test drive to the final presentation with the big red bow. At Central Valley Volkswagen, we consider our customers as part of the VW family, and we're delighted to hear that you felt that sense of belonging. Our finance and sales teams are dedicated to providing excellent support and ensuring your satisfaction throughout the car buying journey. Thank you for choosing Central Valley Volkswagen and for recognizing the efforts of Luis and our team. If you have any further questions or require any assistance in the future, please don't hesitate to reach out to us. We are always here to help and look forward to serving you as part of our VW family!

August 08, 2022

Went in with the usual nerves of buying a new vehicle and left with exceeded expectations! Our Sales Specialist, Angelo Willis was exceptional! We expressed our concerns, needs and wants and he delivered! He More

by moniquebedoy
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo Willis
Aug 10, 2022 -

Central Valley Volkswagen responded

Monique, thank you for taking the time to review our Feel Good Automotive shopping experience!

June 04, 2022

My wife and I bought a car from Central Valley Volkswagen and we dealt with Angelo, JC, Veto, and Meredith. Our experience was amazing they all were very pleasant to deal with, all were very professional . W More

by Peteshami
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angelo, JC, Veto, and Meredeth
Jun 10, 2022 -

Central Valley Volkswagen responded

Peteshami, thank you for taking the time to review our Feel Good Automotive shopping experience!

Jun 10, 2022 -

Peteshami responded

Welcome, thank you all for your great service.

April 28, 2022

I would not recommend anyone to go to this dealer. Brought my car to the diagnosis of one, and they did something completely different. But, on top of that, something was stolen from the car. I emaile More

by Serge
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Efrain Gutierrez
Apr 29, 2022 -

Central Valley Volkswagen responded

Serge, we aren't able to pull up any service information by using the name "Serge". Can you please email us at vwhyundaicustomerservice@cvaauto.com and please provide us with your contact information? We will get to the bottom of this immediately.

April 10, 2022

Best experience I have ever had purchasing a vehicle. No pressure, no haggle, and not an ALL DAY event. Greg should be the mentor every sales person needs, he really made the experience great. I highly r More

by Kalhoon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Hayes,
Apr 11, 2022 -

Central Valley Volkswagen responded

Kalhoon, thank you for taking the time to review our Feel Good Automotive shopping experience!

March 02, 2022

Have tried calling service desk multiple times and no one picks up. Have tried chat function and no one responds either. Have left voicemail for call back and have not heard back. Have full maintenance warra More

by KL Volks
Friendliness
Recommend Dealer
No
Employees Worked With
Phone and on-line
Mar 07, 2022 -

Central Valley Volkswagen responded

KL, can you please email us at vwhyundaicustomerservice@cvaauto.com and let us know your full name and contact information? We will make sure that you are followed up on properly. We apologize for your experience.

Mar 07, 2022 -

KL Volks responded

OK

February 18, 2022

I’m so glad I purchased my VW Tiguan from Central Valley VW my salesman Greg knows all about the cars he sells This is my second VW Tiguan Greg was so professional Thanks Greg More

by Lauriepaquet
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Efrain Gutierrez
Feb 21, 2022 -

Central Valley Volkswagen responded

Laurie, thank you for taking the time to review us!

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