Central Kia of Plano

Amazing ! Rigo Rojas was professional from the very minute stepping into the dealer. He made the process so smooth from beginning to end explaining everything Rigo Rojas was professional from the very minute stepping into the dealer. He made the process so smooth from beginning to end explaining everything in detail along the way. More

Oil change Bought my car at this dealership in Plano, Texas. I trust them! I was walked to my car when they finished my service. Very happy with them. Bought my car at this dealership in Plano, Texas. I trust them! I was walked to my car when they finished my service. Very happy with them. More

Very fast service Even though I came in a day earlier then my appointment they still were able to service my car and got everything done quickly for my 30,000 service. Even though I came in a day earlier then my appointment they still were able to service my car and got everything done quickly for my 30,000 service. While I waited. I have had all my service performed by Central Kia and I have never been disappointed. More

Great and capable dealer Jett and Jessica were both great. I was able to go down and snatch up this uncommonly equipped ATS-V a few days after they acquired it, same day that Jett and Jessica were both great. I was able to go down and snatch up this uncommonly equipped ATS-V a few days after they acquired it, same day that my other car crapped out on me. They were very honest and they shoot straight. More

Dead battery Battery died in hot parking lot at Walmart on Saturday. It wouldn’t hold a charge. Didn’t have numbers for roadside so we bought a new battery from Au Battery died in hot parking lot at Walmart on Saturday. It wouldn’t hold a charge. Didn’t have numbers for roadside so we bought a new battery from Autozone. $200. Plano service manager called after getting my message but after we had purchased the battery. He told us the Kia battery was still under warranty and to bring it in. We made an appointment and took the 2017 Sportage in. They replaced the battery, suggested I ask Autozone for a refund, which surprisingly they gave. This is the 5th Kia I have purchased. They stand behind their products. And they make a great car. #Kia by choice-Kia for life. More

Refuses to honor agreement on ordered vehicle Central Kia of Plano is a dealership that has no shame. They have taken the greed of car sales to a whole new level. Here is a story that speaks for i Central Kia of Plano is a dealership that has no shame. They have taken the greed of car sales to a whole new level. Here is a story that speaks for itself. On 3/23/19 I placed a $1,000 “nonrefundable” deposit with Central Kia of Plano on a 2020 SW Telluride w/prestige package. The exterior was white and the interior was dune brown. The deal was for $600 over invoice and a quote of $21,000 on my 2017 Hyundai Santa Fe Sport trade in, after sending pictures. The deal was completed via e-mail. On 5/23/19 I was advised by my salesperson that he was leaving Central Kia for a management position with another car company. Up to this point there was direct communication regarding the delays with the Telluride w/prestige package. My former salesperson called to advise me he was leaving but strangely I never heard this info from the dealership. In addition, prior to 5/23 Kia Motors Corporate had advised all Kia dealerships nationwide that they would no longer taking any additional orders on the SW-P because there was a huge backlog at the KMMG. I made several calls to the dealership checking on the status of my order with no additional info. I was assured by my new contact person, Vincent Clementi (a sales manager) that the original deal was still in place and he had my folder with the info. Eventually I was given a deadline of 6/13/19 as a day additional info would be available. I called Mr. Clementi, who gave me a VIN number and advised my ordered vehicle was 1-2 weeks away. On 6/14/19, the very next, I was contacted by Mr. Clementi and was advised that my ordered vehicle had fallen off the vehicle transporter along with 2 other vehicles and was a total loss. To say I was surprised is an understatement. I asked about seeing photos of the wrecked ordered vehicle but was told no photos would be forthcoming. At this point I became very suspicious and believed a good old bait & bait was being used. Up to this point I had been waiting 13 weeks. I believe Central Kia simply doesn’t want to sell me the ordered Telluride at the agreed upon price. They still have my deposit. To say that this is unethical business practices is a huge understatement. It has also given me a clear picture of Kia’s business model and practices - shady & deceptive. Kia vehicles might be better but their sales methods are old and outdated. In closing, this decision wasn’t made at the sales or management level but at the ownership level. This lets you know what kind of dealership you are dealing with, an unscrupulous one. I could have gotten a Telluride elsewhere but wasted my time on Central Kia Of Plano. On 6/17/19 my deposit was refunded to my credit card. There is no doubt that this dealership uses the "non refundable" deposit as a ploy and probably receives an ordered vehicle and sells it to the highest bidder and keeps the customer, with the deposit, on the hook. More

Great Customer Service This was the best, no hassle car buying experience I have ever had. Everyone we encountered was extremely nice and courteous. The salesman was knowle This was the best, no hassle car buying experience I have ever had. Everyone we encountered was extremely nice and courteous. The salesman was knowledgeable, honest, and friendly. Rigo was awesome! More

Kia Plano The customer service is outstanding. I love this dealership. I was greeted by everyone who saw me. They offered me a beverage and made sure I was comf The customer service is outstanding. I love this dealership. I was greeted by everyone who saw me. They offered me a beverage and made sure I was comfortable. Rigo (sales person) and finance officer actively listened to my concerns. He made every effort to accommodate us. The showroom is clean and inviting.Overall this place was very relaxed to make my purchase and highly recommend to anyone. More

Kiaofplano-noway! The purchasing process was great and salesman was awesome. And the the finance department failed to pay off my trade in which reported late on my cred The purchasing process was great and salesman was awesome. And the the finance department failed to pay off my trade in which reported late on my credit and cost me $250 out of my pocket after the sale! Even worse the supposedly one person that could have done something about this would not get on phone or call me back! There are too many car dealers around to put up with this.. stay away! More

Awesome Was in the market to purchase a car was telling a friend so she referred me to her salesman Earnest Hughes all i can say is that he certainly made the Was in the market to purchase a car was telling a friend so she referred me to her salesman Earnest Hughes all i can say is that he certainly made the car buying process smooth. I purchased a Kia Rio and I couldn't be more happier with my purchase. Earnest was very knowledgeable and didn't sugar coat anything, I would definitely refer him to others. My friend swore by him and she was right! He's the best! Mahogany Barfield More