Central Kia of Plano

Buyer beware if you are going to use Plano Kia Dealership for service 1. 2012 Kia included in class action lawsuit that settled in 2018 for faulty engines towed to Plano Kia dealership 3/6/2024 2. Paul Gom for service 1. 2012 Kia included in class action lawsuit that settled in 2018 for faulty engines towed to Plano Kia dealership 3/6/2024 2. Paul Gomez told customer engine will be replaced and will be provided lifetime warranty will take 2-3 months for vehicle to be repaired 3. Told customer 10 days for approval from Kia for engine replacement on 3/6/2024 then a loaner car would be provided if one is available 4. After numerous voice mails to Paul Gomez service advisor, Emily Bradbury Head of service dept no updates as of 3/28/2024, Called Fortune O’Neal Head of dealership 4/1/2024 and 4/2/2024 no call back to address concerns as of 4/4/2024 5. 4/1/2024 finally a call from Paul Gomez customer told not a lifetime warranty instead told 15 years or 150,000 miles from date of purchase and still no approval from Kia and Paul Gomez could not provide the case number opened with Kia instead indicated only Emily Bradbury could provide that information and no loaner cars available 6. Due to multiple pieces of information being conveyed wrong and gross lack of communication customer paid out of pocket to have 2012 Kia moved to another dealership on 4/2/2024 7. Huffines Kia McKinney daily updates and on 4/4/2024 Approval received from Kia and on 4/4/2024 rental car provided repairs underway So long story short beware of using Kia Plano for service More

Excellent service the salesman was helpful patient and kind. He didn't force anything on us. kind. He didn't force anything on us. More

Trey was very courteous and helpful. He arranged my ride after dropping the car which was very convenient. He arranged my ride after dropping the car which was very convenient. More

Justin Weldon and Edher Maltos did an excellent job and my my overall buying experience a pleasure my my overall buying experience a pleasure More

Kia is a very frendly business. The people are very frendly and helpful. Answeed Ll of my questions. Told me when my car would be ready and it was ready when they said. Called to l The people are very frendly and helpful. Answeed Ll of my questions. Told me when my car would be ready and it was ready when they said. Called to let me know it was ready. More

Excellent professional service, completed timely and friendly people. Easy to work with and knew their stuff friendly people. Easy to work with and knew their stuff More

Overall I was pleased with the outcome. I was satisfied with the maintenance part as well as my repair work on my car I was satisfied with the maintenance part as well as my repair work on my car More

Paul was good and everyone was friendly; getting us a ride home and back helped erase the time issue! The printed report was great too! ride home and back helped erase the time issue! The printed report was great too! More

After visiting another local Kia dealership, unable to make a deal, we landed at central Kia. I wish this would have been our first stop. When we drove up we had a little jump scare with the building bein make a deal, we landed at central Kia. I wish this would have been our first stop. When we drove up we had a little jump scare with the building being demolished but the attention and service more than made up for the appearance. Mike took care of us from the time I called letting them know we were coming until we left, an hour after closing. He listened to what we wanted and did not string us along. Very up front. You can tell he was as genuine as they come. Even the finance guy, David, was personable and gave great customer service, when most times those people are so straight faced. Overall I would highly recommend anyone check out central Kia. Even if it is a little extra drive. 10/10 Thank you Mike! More

AC service was performed well and in a timely manner, Paul Gomez is a professional service manager with the ability to both do the right thing and also relate to real people. He is an excellent communic Paul Gomez is a professional service manager with the ability to both do the right thing and also relate to real people. He is an excellent communicator. More