Central Kia of Lewisville

This place is HORRIBLE!!! On September 1st, I took my truck in to trade on a new Soul. My truck payment was due on September 5th. I did not have the money to pay the truck AND put a down payment on the c truck in to trade on a new Soul. My truck payment was due on September 5th. I did not have the money to pay the truck AND put a down payment on the car. So, the salesman suggested that I use the truck payment to put down on the car and that they would pay the balance of the truck to the other finance company. So, I turned over the keys to the truck and signed the paperwork, left the lot with the new car. I called the finance company I financed the truck through to let them know that I traded the truck in the day after I got the car. The finance manager said that I needed to bring in a few more documents to finalize the deal. I was two days late bringing the paperwork back to the dealership but when I did take it in, the guy I gave it to said that they needed it so fast because they had already sold the truck. Ok, great!! Well, here it is THREE weeks later.... I get a call from the finance company I financed the truck through today and she told me that I was late on my September truck payment. I asked her if the dealership has been in contact with them and they said that they have not heard a word from them. I called the dealership after speaking with the truck finance company and the people at Kia told me that they still have not gotten my loan for the new Soul funded yet!! WHAT???????? THREE weeks later and I have not been approved for a loan yet???? So, I told the guy at Kia that I was just going to bring the Kia back and that I wanted my truck and the money back that I put down on the truck. They said ok, come on in.... we went to the dealership and they REFUSED to give me the truck saying that I signed a BINDING contract..... What contract? A contract that I dont even have a copy of?????????? They say they mailed it........ What dealership MAILS a contract???? When we bought the truck, I left with a FAT thick envelope of paperwork INCLUDING the contract...... I have NO proof that I am even supposed to be driving this car if I were to get pulled over.... they guy in the finance dept says I told them my fiance and myself made 3800 a month PER PERSON (7600 per month) NO WAY!!! I told him that we had a COMBINED income of between 4000-5000....... These people at this dealership do not know how to do business. So I am driving a car that is not yet financed, they have NOT paid my truck off and the finance company is calling requesting me to pay the truck...... Then the guy at the dealership suggested that I pay the truck payment and that they would reimburse me.... LOL..... pay for a truck that I am not using???? DO NOT DO BUSINESS WITH THESE PEOPLE... More

Fantastic experience. Bought a 2013 Kia Optima - SWEET!!! Brad Dechent was so great to work with. Between Brad and Marcus, they made sure I knew how everything worked in the car. This was the best SWEET!!! Brad Dechent was so great to work with. Between Brad and Marcus, they made sure I knew how everything worked in the car. This was the best car buying experience I have had. No high pressure. Each time I came in, the employees greeted me by name, along with the general manager. Thank you guys so much!!! Love my KIA :0) Jacci Walker More

The car buying experience compared with many past purchases was better than average. I'm a stubborn, tough, customer who will fight to the finish over $1.00. I've caught many adjusting the figures in purchases was better than average. I'm a stubborn, tough, customer who will fight to the finish over $1.00. I've caught many adjusting the figures in the F&I office, and many other unethical attempts to pad the sale. I wasn't put through any kind of H3LL in the outright purchase of a used car. The worst thing this dealer did wrong was run off to an employee meeting, leaving me standing in the lobby waiting for a trade in value. After verbally beheading the general sales manager, I didn't abort the purchase. But, the GM understood how roasted mad I was to be left waiting on an answer, when they decide to call an all-hands employee meeting. If they need to disrupt operations, they need to pay people to come in early or stay late, but do not impact the customer. It came very close to their losing the sale. I guess nobody pays cash any more, as closing the sale was comical and frustrating. The lady in the business office was courteous and kind, but she was clueless how to handle a customer who intends to leave paid in full. They kept giving me documents to initial or acknowledge making statements that I understood various terms and conditions. I just wrote a huge "NO" all over them, refused to sign any of it, and handed it back to them. Then, they wanted me to waive my right to a jury trial, and agree to an arbitrator in the event of a dispute. That too got handed right back to them with a scowl, as that's just under-handed and designed to make the ignorant believe they have to accept an unfavorable decision when by law, they do not. Never agree to an arbitrator unless you pick them yourself, and you pay them. But, once we got through the part where I do not make monthly payments, and I pay for my purchase cash-in-full, the sales process was not grueling. I looked at that car on-and-off for 3 weeks, and the dealership did not bombard me with unwanted calls and e-mails. I looked at no less than 5 similarly featured units across the metroplex, and came back and bought that one. The sales person, Ron Jackson, was a shoot-from-the-hip type guy, and very firm on what can be negotiated and what cannot. Even though there was an identical unit down the street 1.5 miles away, I paid $1,500 more for this one because I truly believe it to be a much better car with a much less battered past. I've bought so many cars, I couldn't count them. Another dealer told me I'm one of the best educated buyers they can remember. All that aside, I'd give Central Kia a grade of "A-," and if you want something they have got, I'd not bash them. I can't say I'd recommend any car dealer, but I left here with no negative feelings about the transaction. I've had the car for a month now, and driven it 2,000 miles, and there's absolutely nothing wrong with it. I bought a 6 year old Pontiac mid-size with 48,000 total miles. The car is in good condition and performs as expected. More

We bought a 2011 KIA Optima LX in July of 2011 and was extremely happy with the overall experience of buying the vehicle. In October of 2011 the car was totaled and we were crushed. When we got the check extremely happy with the overall experience of buying the vehicle. In October of 2011 the car was totaled and we were crushed. When we got the check from insurance it wasn't even a third of what we put down three months prior and were convinced a new Optima was out of the question and most assuredly out of our budget. We did research on other less expensive cars to buy we even did test drives, but we kept comparing everything to the Optima (the 2011 had took a $13,000 worth of damage impact, air bag deployed and had frame damage and my husband walked away from the accident uninjured) and comparing it to the level of service we received at Central KIA. So we decided to just see what was on the lot at Central KIA new or used that was within our budget. What we got was a new 2012 Optima for less down and our monthly payment didn't change, and we didn't leave with the usual car dealership feeling of did I just get screwed. What Central KIA did for us and how we were treated I don't believe we would have received the same level of care anywhere else. We have purchased two cars now through Central KIA and referred many friends and family who have also been impressed. We have become Central KIA customers for life!!!! Thank you so much to the staff who worked with us and helped us get back into the car we loved after what was a horrible and stressing time in our lives!!! More

i would not blame the sales person at all because he did everything to help us. BUT the sales manager who we deal was very rude and thought he was some kind of person who knows us very well. well firs everything to help us. BUT the sales manager who we deal was very rude and thought he was some kind of person who knows us very well. well first of all let me tell you this. they asked us to come in 4 times because they will tell us over the phone and give us the exact price amount we want and so we will go in there to sign the contract then when we actually go in there they will chance the whole story and then just bring a whole another price. we did that 4 times and we will never recommend this dealership to anyone! and also the manager called me and was like yelling at me and was asking me if why i emailed the corporate office about them giving me poor service. obviously he thought they gave us the best service......... i even have a proof about the sales man saying a certain price and was so sure about it. anyways. i dont even wanna waste my time talking about this dealership. overall dont go here if you want to walk out the dealership with a happy face. More

Do not believe the hype and rave reviews. My boyfriend and myself had the worst experience with their customer service. Sure at the time that you get there, there are like vultures preying on a dead anima and myself had the worst experience with their customer service. Sure at the time that you get there, there are like vultures preying on a dead animal. They want you to think that they are out looking for you and your best interest. I get that it's a dealership and that is how most dealerships work. But what changed my opinion about them is the many incidents that followed. My boyfriend and I had arrived there on a Saturday evening. He was looking for a newer car. The sales rep showed us a couple of cars and then once my boyfriend decided on the one car that was best for him, we went into the office to talk numbers. By the time that we had come to an understanding and agreement on the finance aspect we were prepared to sign the appropriate paperwork. By this time it was already late and all the banks were closed. The finance person stated that he will call them first thing on Monday morning and let us know if the banks have agreed and if the deal went through. He proceeded to take my boyfriends down payment money, said that the deal was pretty much closed and we should get the car on Monday, shook our hands and send us on our way. For the entire weekend we were under the impression that by Monday afternoon we would have a new car. Come Monday morning there is still no call. We decided to give them sometime since we thought he would be a little busy. We gave them until late afternoon to call us with any information, by that time we still hadn't heard from anyone. My boyfriend called them, and both the sales person and finance person said that they will have to call him back, that the bank was still looking it over, that they will give him a call before the end of the day. Sadly no call back from them. Tuesday rolls around and still hadn't heard from either the sales rep or finance guy, that had promised to let us know what had happened. Tuesday afternoon we call again, and neither are able to take our calls. We left a message for both to call us back ASAP, but still nothing. At this point we are livid, frustrated that they can't take a bit out of their "Busy" schedule, just to let us know a tad bit of information and keep us out of the dark. We continue to call every hour until we had some information. Tuesday came to an end and had yet to speak with someone. We called back Wednesday morning and it wasn't until that afternoon that someone had finally told us that deal had not gone through. At this point we were upset, not at the fact that the deal did not go through, but that they took this long to let us know. Kept avoiding us and left us in the complete dark. I have dealt with other dealerships and they are far more prompt in getting back to you about an issue. After getting the NO from them, we were told that we had to come by and pick up the down payment that we had left for the car. Due to work we told them that we won't be able to go until Saturday. The guy just said "Saturday is fine. We will be here. Just make sure to bring your receipt." Saturday we got ready to go pick up the money. As soon as we get there we speak to the finance guy that had originally taken our down payment and handed him our receipt. He had the audacity to tell us that he can't give us our money right now. That they don't keep any cash in the office and he will have to overnight us a check. We said he can write us a check right now. He stated that he needs to get a second signature from the owner. It is now 3 days after they said they would "overnight" us the check and we have yet to receive it. This has us so dissatisfied with their services. We would not recommend this dealership to anyone. The run around and avoid someone has us beyond upset. We called the owner of the dealership several times and have left messages to call us back, sad to say we are still waiting on that as well. Worst customer service EVER!!!!! People be smart and avoid this place at all cost. They just want your money. Next step is to file a lawsuit against them. The longer they wait to get back to us, the more heated we get. They pride themselves in saying that they offer the best customer service. I beg to differ. To me avoid a customer and not returning their calls, or giving them back the money the is rightfully theirs is not good customer service. Just a bunch of theives. More