Central Houston Cadillac

Deceptive practices I went by the dealership after seeing a 2016 Escalade advertised for $66,900. Once we started negotiations the price magically increased to $69,800. I I went by the dealership after seeing a 2016 Escalade advertised for $66,900. Once we started negotiations the price magically increased to $69,800. I would never do business with a dishonest business such as this! More

Worst service department I have ever experienced. My experience purchasing this vehicle was very pleasing. Unfortunately, problems appeared. We returned the vehicle to the service department and the n My experience purchasing this vehicle was very pleasing. Unfortunately, problems appeared. We returned the vehicle to the service department and the nightmare began. Mike Watson, who states he is the service manager, began his series of lies, disrespect and lack of any semblance of customer service. After several lengthy stays with the service department, the vehicle was returned to us stating it was fixed. The initial problem persisted. We called to schedule an appointment to return the vehicle for "proper" service and was told, by Mr. Mike, that we should continue to drive the vehicle because it did not present a safety hazard. He refused to return numerous telephone calls ; therefore GM customer care was contacted to provide assistance. We subsequently received a loner car. The car remains with Central Houston , the latest timeframe exceeds 30 days. Note, this vehicle has been in Central Houston's service department longer than we have had it since the original date of purchase. Cadillac Customer Service was again contacted and during a three-way conversation he again lied, stating the vehicle was properly prepared and after a test drive, he would deliver the car to us on the 7th. That did not happen. I called Mike several times, no return call. On the afternoon of the 8th, after my third call that day, I spoke with him. He stated he would not return the vehicle until he got ready to do so. He advised me to come get it if I wanted it, uttered profanity and hung up the phone. I am extremely unhappy with this individual and demand an apology. I want my vehicle or a loaner with equal equipment as the one I purchased, until they can complete proper repair on mine. I should not be experiencing this level of unprofessionalism for selecting this dealership to spend my money with. He is a very poor representative of Central Houston Cadillac. I WILL continue until I receive the proper service I am warranted. More

Great customer experience! I called the dealership for a service check & install license plates. Go in and out within 2 hours. Felipe is on it! Excellent customer service! I called the dealership for a service check & install license plates. Go in and out within 2 hours. Felipe is on it! Excellent customer service! More

False advertisement/Severe lack of customer service My husband and I were looking for a very specific Cadillac. It showed available online and after speaking with the dealership we went to test drive . My husband and I were looking for a very specific Cadillac. It showed available online and after speaking with the dealership we went to test drive . Upon arrival we were told they don't have the vehicle yet and to look at some other vehicles that might work for us on the lot. There wasn't anything that fit our specifics so we said we'd come back when they had the one advertised in from their customer who was going to trade it and who still driving it. When we tried to leave we were very aggressively blocked my TWO salesman trying to force us into getting something completely different. Finally after getting away, our salesman called us and said the vehicle was in, we asked when we could test drive it and he said he'd call back.... crickets. This went on for about 2 weeks when we finally gave up. The customer service was horrible. If you say you're going to call a potential client back THEN DO SO. More

Ignores their customers, lies about calling back Central Houston Cadillac is the worst dealership I have ever dealt with. They were very responsive and great to work with right up until I wrote the c Central Houston Cadillac is the worst dealership I have ever dealt with. They were very responsive and great to work with right up until I wrote the check. Once they had my money, they wouldn’t talk to me, constantly broke promises to resolve my issue, would not return promised calls, and completely lied to me and blew me off. NEVER do business with this dealership. They even lied to GM customer service and lied to them about calling me back. If I could give negative stars I would. More

Complete and Total Liars Bad Dealership I put in an auto application via Lending Tree. I get a call from Samantha claiming to be the internet sales manager. She told me she had an approval o I put in an auto application via Lending Tree. I get a call from Samantha claiming to be the internet sales manager. She told me she had an approval on my loan for 34,500. She asked me to come in test drive the car I was looking at and finalize the loan. I made a point on the phone over and over that they had everything complete before I drive an hour up there on a Saturday. When I arrived after driving from Galveston to Houston, Aquiles Zarate greets me and states Samantha was with another customer and asked for him to finish up. We test drove the car I was interested in a 2015 SRX, he then tells me he needs me to give him my social for the bank. I do this and then find out I have no approval and they are running my credit. I never gave them my approval to run my credit. Aquiles then comes back and says the bank wants you to add a co-signer or put money down or trade in my truck. I left at this point as I was so upset about being lied to. Aquiles and Samantha, tonight I went to Ron Carter, and got a lease on a 2017 XT5 via GM Finance. Had you asked me and treated me honestly you would have seen I had money to put down. Don't play games with people. I'm actually now happy this happened and would advise everyone to skip this dealership and go to Ron Carter. More