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Central Houston Cadillac

Houston, TX

3.5
124 Reviews

2520 Main Street Houston

Houston, TX

77002

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Showing 124 reviews

October 16, 2018

This Dealership Knock it Out of the Park!!!!! Let me tell you about my experience with Central Houston Cadillac. The best way to explain it is this dealership specially the Sales Manage Justin an More

by kaybel815
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Justin and Xavier
Oct 19, 2018 -

Central Houston Cadillac responded

Thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Sincerely, Crystal Briggs - Customer Relations Manager - cbriggs@centralhoustoncadillac.com

October 02, 2018

Don't believe the 5 STAR Google reviews!!! I picked up my vehicle today from Central Houston Cadillac after having it there for 12 days (September 21-October 2). I was told on two occasions th More

by Coach
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chris
Oct 09, 2018 -

Central Houston Cadillac responded

That is not the kind of experience we seek to provide. Please call us when you can so we can address this together. Sincerely, Crystal Briggs - Customer Relations Manager - cbriggs@centralhoustoncadillac.com

October 01, 2018

Go to another Dealership! This place is a DUMP! It is no better than a side of the road used car dealership. they have a very unprofessional staff and the entire building is More

by Coach_Caddy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Chirs , Junior
Oct 02, 2018 -

Central Houston Cadillac responded

We're sorry to hear about your experience, I would like to learn more about what occurred, and try to reach a resolution. Please reach out to me directly. Sincerely, Crystal Briggs - Customer Relations Manager - cbriggs@centralhoustoncadillac.com

August 20, 2018

False advertising? Made appointment with dealer to see Certified Pre-Owned car advertised on Cars.com and other places. After test driving, the dealer increased advertis More

by Outraged buyer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Internet sales
Aug 21, 2018 -

Central Houston Cadillac responded

Thank you for alerting us of this issue. I would like to apologize for your experience. Your feedback regarding your visit with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. I would like to assure you that we never intend to do anything to upset our customers, however, if you are willing to contact us at your convenience, we would be more than happy to further discuss the issue and move forward in a positive direction. Crystal Briggs - Customer Relations Manager - cbriggs@centralhoustoncadillac.com

July 23, 2018

Won't honor some of Cadillac bumper warranties. I took my 2014 CTS (29,800 miles) in for an oil change and a warranty issue, which by the way was my first time ever visiting this dealership. From th More

by Texbigben1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Manager Mike Watson, Crystal Briggs
Jul 27, 2018 -

Central Houston Cadillac responded

Thank you for reaching out to us, your concerns are taken very seriously. We know our customers’ time is valuable and we’ll take this as an area where we can improve moving forward.

May 30, 2018

Terrible experience Purchased a used luxury car from this dealership with a paid off trade and between agreement on price all was changed during finance to hijack my trad More

by Cynthia
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Bell
Jun 04, 2018 -

Central Houston Cadillac responded

This review has been received.

May 22, 2018

The best salesman! Nat Gordon, made my experience of purchasing a new vehicle a great one with his kindness, expertise, and professionalism. I achieved to of the greates More

by Lady V
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nathaniel Gordon
May 23, 2018 -

Central Houston Cadillac responded

Thanks for your awesome review, Lady V! Nate is truly an exceptional employee and we appreciate him for giving you a great experience. Take care and happy trails! Best regards, Crystal Briggs - Customer Relations Manager - cbriggs@centralhoustoncadillac.com

March 20, 2018

Deceptive online prices So I’m looking for a escalde. They have a advertised price on autotrader for $60,595. I told the salesman, please confirm the price prior to making a More

by Danny
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bill
Mar 26, 2018 -

Central Houston Cadillac responded

Thank you for sharing your experience with us, Danny. I am concerned about the behavior you described and would like to learn more about your visit. Please reach out to me directly. SIncerely, Crystal Briggs - Customer Relations Manager - cbriggs@centralhoustoncadillac.com

March 16, 2018

OUTSTANDING Customer Service Hello, To Whom It May Concerned! My name is Professor Tony Hilliard and I want to let the owners and managers know that your level of customer ser More

by Prof710
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cornelius Colbert, Rashid Floyd, and Justin ( Manager)
Mar 19, 2018 -

Central Houston Cadillac responded

Tony, thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Best, Crystal Briggs - Customer Relations Manager - cbriggs@centralhoustoncadillac.com

February 26, 2018

Bad service Service department calls to reschedule appointment and then calls and says there is rental available. Worst service ever will take business elsewhere. More

by Dquiroga
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service department
Mar 01, 2018 -

Central Houston Cadillac responded

Thank you for taking the time to share your feedback regarding your recent visit. We take your concerns very seriously. If you would like to discuss your experience with us further, please contact me directly. Crystal Briggs - Customer Relations Manager - cbriggs@centralhoustoncadillac.com

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