Central Houston Cadillac

The staff here are pleasant. However the service is questionable. I made a 7:00 AM appointment. I was here at 6:45 waited for staff to arrive. Upon checking in and verifying my appointment I was told t questionable. I made a 7:00 AM appointment. I was here at 6:45 waited for staff to arrive. Upon checking in and verifying my appointment I was told that the technician was not here yet. After having a seat in the waiting room and watching two other vehicles being pulled in for service. I walked outside it is now 7:58 and my truck is sitting on the parking lot. So I stated to the service representative that I have an 7:00 appointment and services that will take about three hours, why is my vehicle not being worked on. His response was that they had an oil changes come in and it doesn't take as much time as it would to service your vehicle. More

I like that excellent experience good approach nice conversation good deal and she’s a smart conversation good deal and she’s a smart More

Is there a worse word than “HORRIBLE”??? If so, it still wouldn’t describe the customer service from the Service Department at Central Cadillac. Upon phoning for a service appointment for some concerns I ha wouldn’t describe the customer service from the Service Department at Central Cadillac. Upon phoning for a service appointment for some concerns I had with my 2020 Escalade, after holding on for eons, I finally get a service rep named Fabiola. He was very belligerent when I asked why don’t they provide loaner Escalades for Escalade owners? He even went as far as to say he was “Doing me a favor!!!” by even scheduling my appointment or providing “decent” (and I’m being VERY generous with that word) customer service. I let him know that he was misinformed and that was part of his job. I asked for the ONLY service technician that is ALWAYS consistent, Mr. Alvesta and he scheduled my appointment with no fanfare. When I arrived for my appointment, and had to tirelessly repeat what problems I were having with my vehicle (delayed start, fishtailing during rain and a peeling trailer hitch cover) the service department manager was brought out to speak to me. You would’ve thought they had just randomly picked someone off the street, because that’s how uninterested, unprofessional and nonplussed the man was. He didn’t bother to introduce himself and appeared irritated that Mr. Alvesta had interrupted his mid-morning nap. He began repeating the same mantra over and over, trying to dilute the facts I were providing for the vehicle, and he even was irritated to the point of raising his voice and stated,”Let me talk now!”, as if he were berating a child and not speaking to valued customer of many years reigning back to Mr. Stewart days (Boy, do I miss Mr. Stewart and his classy ways!). Again, after all of that “huff and puff”, he spewed the same spiel that he previously nonchalantly spewed. And when that didn’t work, he played victim and stated he wasn’t there when I bought my vehicle so my salesperson would be 100% responsible for whatever was wrong with the vehicle in regards to the hitch cover being painted over. And who just happens to walk by, my salesperson. Mr. Mooney didn’t have a clue as to what was going on and it appeared that was his first time hearing them shenanigans. Well, the service manager ended up just slithering away, with no resolution, other than he could assure me that the cover wouldn’t be covered under warranty, which is another spiel that’s so well practiced there.. The cover shouldn’t have had to be covered under warranty because the dealership should’ve been responsible being that it being painted over happened under their watch and before it was sold to me. Needless to say and just as I suspected, after getting a loaner, I was phoned by my service tech, no more than a couple of hours later stating nothing had been resolved and they couldn’t find any issues and couldn’t cover the cost of the hitch cover. My husband and I was astounded, being that from Thanksgiving 2020 to January 2021, they held on to his Escalade and had forgotten they had it, and hadn’t even begun on the the work. And now they only took a couple of hours to assure me that my vehicle was fine. So, now I’ll have to wait until it rains to see if it fishtails or hopefully I’m not stranded somewhere when it decides to stall altogether and don’t start at all from the delayed start. And I was proactive in searching for someone to properly paint my hitch cover. My husband will bring his vehicle in next week for service AGAIN, and while he’s there, I wonder if the service manager will tell HIM to let him talk??? This place is really horrible and “CADILLAC” should be embarrassed to say they’re a part of the “CADILLAC” family. My husband and I will have to shop around for another dealership to give our business to, because this POOR CUSTOMER SERVICE is UNACCEPTABLE AND HORRIBLE!!! More

This dealership has no truth to their words. I purchased the care for certain feature and the car doesn't have it, when you ask them they basically give you the middle finger. Please be careful, it is a sca the care for certain feature and the car doesn't have it, when you ask them they basically give you the middle finger. Please be careful, it is a scam over there. The one helped me was Tray, he was great and perfect communication until I bought the car. Never again to buy a cadillac, this is my first and last at least from this dealership. More

12.23.2020Darren RobinsonMr. Robinson is to be 12.23.2020 Darren Robinson Mr. Robinson is to be commended for exhibiting 200% in courtesy, professionalism and wealth of knowledge in automobiles. 12.23.2020 Darren Robinson Mr. Robinson is to be commended for exhibiting 200% in courtesy, professionalism and wealth of knowledge in automobiles. Kudos fir Darren!!! My automobile looks great! More

Central Houston Cadillac, is one of the first Cadillac dealerships built in the heart of downtown Houston many years ago. All the staff employees there, have compassion for their customers, and will work dealerships built in the heart of downtown Houston many years ago. All the staff employees there, have compassion for their customers, and will work hard to put you in a vehicle. All of their vehicles are in great condition, both new and used. Central Houston Cadillac vehicles are affordable, and they make your monthly payments affordable as well. I am a very happy customer, and in six months to a year, I look forward to purchasing another vehicle from Central Houston Cadillac. Ask for Kimberley when purchasing your next vehicle from CHC. Thanks Central Houston Cadillac for all that you do. More

Way back in April GM plant was all out of the Garnate Metallic. Mr. Darren Robinson went above and beyond to get me the CT4 I wanted. He kept me posted every shipment his dealership received until the c Metallic. Mr. Darren Robinson went above and beyond to get me the CT4 I wanted. He kept me posted every shipment his dealership received until the color finally came in Sept. and we closed on the car. Mr Darren took the time to carefully demonstrate all the bells and whistle in the CT4. I can truly say I received an excellent purchasing experience. More

Sales rep Kimberley Bell was excellent to work with. She was generous with her time in helping us find the Cadillac we wanted. Excellent personality. Worked to make the car affordable for our budget. Reco was generous with her time in helping us find the Cadillac we wanted. Excellent personality. Worked to make the car affordable for our budget. Recommend her!!!!! More

ANOTHER DISSAPOINTMENT I received an email from Shaun Rackley (General Manager) on 07/13/20 stating he has gotten notifications about my previous reviews etc. stating that h I received an email from Shaun Rackley (General Manager) on 07/13/20 stating he has gotten notifications about my previous reviews etc. stating that he wanted to review all the details but he was currently not in the office but away at a funeral. As my husband and I own a mortuary business this is completely understandable, and I expressed my condolences and told him I look forward to hearing from him. I did not hear from him again until 07/15/20 he expressed his opinion about David Tongs character and wanted to make things right if he could. I responded yet again that same day, as I prefer to conversate through email because as we know when it’s a phone call things tend to get characterized and I want things in writing. He was only in the office a few hours that day but would be in the rest of the week. Today is 07/21/20 and I have yet to get any kind of response from Mr. Rackley. I am not someone who believes in letting a issue just rest and forget about it. I do not like the games this dealership is playing and today I will be reaching out to the owner Mr. Fernando Somoza that is only if he is still the owner as well as filing a complaint with General Motors. I do not like dealerships thinking they have the upper hand and lost all sense of customer service. More

Beyond Expectations If you want a GREAT experience purchasing a vehicle go to Central Houston Cadillac and ask for Mr. Darren Robinson. I would send any one there if the If you want a GREAT experience purchasing a vehicle go to Central Houston Cadillac and ask for Mr. Darren Robinson. I would send any one there if they were looking to purchase a vehicle. I would like to give Mr. Robinson a 10**********, SHOUT OUT and a Thank you very much! Mr. Robinson was welcoming, informative and very knowledgeable about the vehicles. He went above and beyond my expectations in managing my purchase. Mr. Robinson went so far as to follow me home to pick up additional paper work needed to complete my purchase, so I didn't have to go home and come back. When I finished my purchase he programed my vehicle so I had hands free driving without me asking, gave lots of information I wouldn't have thought to ask. When I left I was extremely satisfied and had a great experience. He followed up to be sure all was well. If you want a great experience go to Central Houston Cadillac!!!! More