Central GMC

Long story short purchased a car from them about a 1 yr ago they promised to refund me for my cab ride(60.00) no big deal. Every time I called and asked about it they said you have to talk to Dennis , whom ago they promised to refund me for my cab ride(60.00) no big deal. Every time I called and asked about it they said you have to talk to Dennis , whom by the way was never there. I ask is there someone that can make a decision, they acted like I was out of line. Now the part that makes it worse is that to this day they send me emails and want to know if I'm interested in buying a car. Really I'm in sales and to not what is going on in your store or even trying to resolve issues shows that they don't care. I will not recommend this dealer Thanks Peter Porzio More

I'm not even sure where to start on this review; from the classic bait and switched pulled by their online sales team to the horrendous post sale customer service I really don't have much nice to say abo the classic bait and switched pulled by their online sales team to the horrendous post sale customer service I really don't have much nice to say about this place. I purchased a 2013 GMC Terrain from these folks just about a month ago. I was lured in with an online ad. I called the dealership when I found the car I wanted, they said I was in luck they still had it. I drove there immediately (20 mins) and when I got there I was told it had sold yesterday. They offered me a look at some "similar" cars. By similar they mean same make, model, step down trim, more miles, but the same price. My sales kid "Kevin" was new on the job. He was eager to assist and although he did have some product knowledge he would show over the next few weeks of hassles and disappointments that he either wasn't empowered, hadn't fully learned how to take care of a customer, or suffered from memory loss. After the bait and switch I did agree to buy another model car, mostly based on a fair offer from acquisition manager Bill on my trade in. I had many concerns about the car they wanted me to take all of which were outlined in a "we owe" paper they gave me on purchase. Minor scratches, a couple little dents, a pretty significant slit on the tailgate were all promised to be taken care of. Since the car was not yet in inventory they told me I couldn't take it that day, which would give them time to take care of the issues. Buff out the scratches, re-paint the tailgate, etc. Two days later they called me for the pick up. What a disappointment. Not one thing that was on the "we owe" list was taken care of. My sales kid Kevin was off that day and the joker that was handling the pick up was useless to say the least. After a bunch of so called "managers" passed the buck I finally told them I wasn't taking the car. Tim the business manager came out and was sympathetic to my concerns. Note: I also had beef with Tim as he tried to wax me for an interest rate about 2% higher than my bank offered me than quickly was able to drop it down once I had the other offer. Funny how that works. Tim said he would make me an appointment to get the problems fixed in the body shop but had more bad news... they forgot to register the car and they had no plates for me. Clearly I was upset to he problem solved by giving me dealer plates so I could take the car until my appointment a week later. I drove off to find out my XM radio was never activated nor was my OnStar, also I only received one key for this car. When I arrived back for my appointment the next week they still had no plates for me. Acquisition manager Bill got me set up and put me in a rental car for a couple days while the body shop worked on my new ride. Note: If you're a competitor you should swoop in on the Acquisition Manager, he appears to be the only guy in that place that is reliable. A couple days later I got a call from the body shop that the car was ready. I called Sales Kid Kevin and told him he better double check that all the stuff was done before I came down to get the car. He called me back with bad news, the tailgate was painted but nothing else was done. I also asked him where my second key was, he told me it was lost but he was looking for it. Kevin set me up with a THIRD appointment to pick up my car but this time he informed me they could not offer me a rental car for the day. I secured a rental car out of pocket and left my car with the key in it to be fixed on the day of my THIRD appointment. Around 1pm I got a call from Kevin... "The Dent Wizard" called out sick, my car would not be fixed today after all. I told Kevin I wasn't renting another car for my fourth appointment and he could drive up to my office to get the car himself. Also I asked for the status on the second key... he said they couldn't find it and I was basically out of luck. I thought... maybe the "Dent Wizard" could conjure up a spell to locate that missing key but since he was out sick and didn't leave his wand at the office I knew that wouldn't be an option. I told Kevin he better get me a second key, when you buy a car it comes with two keys. He said he didn't know what to do, I told him to call a locksmith. The next day Kevin showed up at my office and picked up my car, apparently the "Dent Wizard" was able to get some magic elixir that cured his mysterious ailment and made it to work. Kevin boasted that it only took him 10 minutes to fix the dent! Would have been nice if he spent that 10 minutes 3 weeks prior when I bought the car instead of trying to pull a disappearing act on their responsibilities. Kevin finally came through on something, he had the second key. Just when I thought I was done with these book worms for good, I got a letter in the mail from my insurance company. The plates on my trade in car had never been turned in and I would be on the hook for two insurance premiums for two cars this month. 1 that I owned, 1 that Central Buick GMC Owned. I called Central and got passed around on the phone, left a voicemail, and asked to speak to a manager. The guy (who I am almost certain is the internet sales manager) hung up on me mid sentence when I was trying to tell him I already left a voicemail for the person he was trying to transfer me too. Note: this guy is a stereotypical used car slime type, probably responsible for the original bait and switch. Also he has a super creepy beard, and probably sells no window vans on the side. Finally 26 days after I bought a car and traded in mine, Central Buick GMC turned in the plates on my trade in. I do like the GMC Terrain, I would recommend it to shoppers. However I would recommend you go elsewhere to another dealership to make your purchase. More

Overall it was a very good experience buying the 2011 GMC Acadia. I appreciate the team helping to make the visits with my kids go smoothly and quickly. Tim in the Finance office was super great to work with Acadia. I appreciate the team helping to make the visits with my kids go smoothly and quickly. Tim in the Finance office was super great to work with and made everything really smooth. Will definitely reccomend this dealership to anyone loking for a GMC! More

Bought a new buick lacrosse jan. 2012 and have had Bought a new buick lacrosse jan. 2012 and have had transmission problems ever since Brought it back 4 times and got the run around. I was told that Bought a new buick lacrosse jan. 2012 and have had transmission problems ever since Brought it back 4 times and got the run around. I was told that is the way it is supposed to be and nothing could be done. $40,000.00 and a brand new car could not be fixed. A disgrace!!!!!!! Have bought 4 new buicks and would never buy another, especially from Central Buick. More

I purchased a Lincoln town car from them a few months back. I'm happy with my car however not with the way I was treated after. I flew in to Boston Logan airport and was told to take a cab and that they back. I'm happy with my car however not with the way I was treated after. I flew in to Boston Logan airport and was told to take a cab and that they will pay for it. Here we are months later and after many calls to the dealership I have not been able to even speak to Dennis the used car manager whom said they will mail me a check. It was for $60.00. Mind you it's not the money it's that fact that they said they would and told me they will call me back and never did. Asked other managers to look into it or make a decision and them same attitude, well you will have to talk to Dennis whom never answers or returned my calls. More

To be fair, I'm just going to say that this review is to a particular sales consultant and NOT the dealership as a whole. However it is unfortunate that this particular person could make our experience s to a particular sales consultant and NOT the dealership as a whole. However it is unfortunate that this particular person could make our experience so bad. Mark Fay was a very nice gentleman but he passed us off to a different sales consultant named David. We had an appointment for a car that had been sold the previous day and no one called us to let us know (obviously, because they still wanted us to come in) so we still went. When we went to ask about our car, Mark told David to show us the "'12" even though the car we made an appointment for was a 2011 so right away my husband and I felt like they were really shady. When we got to the car, sure enough it wasn't the car we were supposed to see and we commented as such. He went back in and checked and he said the car was sold. So then he told us that we can look around the lot and look for ones that we wanted and he didn't know any of the prices for anything even though we told him we had a budget so he was just telling us to pick random cars even though that didn't make sense since we were blindly looking for cars that may or may not be in our price point. Then he got frustrated when he kept referring back to our budget and said "look i just want your business, i don't want to waste my time". I was FLOORED. I could not believe he would say something like that. Then he brought us in and we were going over different cars in his database and he showed us a really ugly colored car in a make and model we weren't interested in and said that the color would match well with "dirt, sand, and salt" like that was supposed to make the appeal any better. To further convince us, he said color should be the least of our concern which bothered me because if you're going to spend 20k on something as big as a car you might as well get what you want. Overall, we could not get out of there fast enough and we went somewhere else that really took care of our needs. More

The whole experience from the moment I walked through the door to the moment I drove away in my new (to me) car very pleasant. Mark presented me with a large inventory of used vehicles and arranged a couple door to the moment I drove away in my new (to me) car very pleasant. Mark presented me with a large inventory of used vehicles and arranged a couple of test drives. The car I got was, in my opinion, a steal. Even though it was priced very aggressively, I was still able to get a few $$$ off. I would definitely recommend Mark and Central Buick GMC to anyone looking for a new car. When the time comes to replace my current GM truck, Central Buick GMC will be at the top of my list of dealer to visit. More

I spoke to mark (internet sales manager) numerous times. To make a long story short, I had specifically asked him if this particular vehicle I was pricing out had everything I was looking for. He swore that To make a long story short, I had specifically asked him if this particular vehicle I was pricing out had everything I was looking for. He swore that the vehicle had everything I wanted, we came to a price for the vehicle. I emailed him one last time to make sure that he was going to be at the dealership on jan. 27 2013. because i would be driving 2 hrs to see him, he said yes. I got there and he was not even on the schedule to work, he lied. Then I spoke with another salesman and the vehicle he priced out for me had 0, NADA, NONE of the options we spoke about. I wasted 2 freaking hours driving up there for ABSOLUTELY nothing. THANK YOU MARK FAY!!!!!!! I would not recommend him to my worst enemy. More

I first contacted Rob Grasso via email. His response time and helpfulness were refreshing. The other dealers I contacted didn’t seem to want to earn my business. The selection of Acadia's at Central is bigge and helpfulness were refreshing. The other dealers I contacted didn’t seem to want to earn my business. The selection of Acadia's at Central is bigger than the other places we contacted. The kids are enjoying the Acadia as much as we do (DVD Player). Oh, and Joe in the business office is a sweetheart to deal with-ask him to show you his Lobster Shop Scrapbook! More

Very helpful staff. Each member made the experience easy and enjoyable. This was my first time at this newly opened addition to the central family and I will most deffinetly be recommending this dealership and enjoyable. This was my first time at this newly opened addition to the central family and I will most deffinetly be recommending this dealership to Any family or friends that are in need of a new or used car. In addition to the sales staff the financing department were very informative, and personable. More