Central Florida Lincoln

I tried to purchase an aviator. This is the 15th car I have purchased and worst dealership I have ver dealt with. They sold me the car and the next day told me they wouldn’t process This is the 15th car I have purchased and worst dealership I have ver dealt with. They sold me the car and the next day told me they wouldn’t process a person check from my husband and would not take a cashiers check that would arrive the next day. I purchased on Juneteenth so the banks were not open to do a cashiers check. So they are taking the car back and not giving the sales person the sale he deserves. They say it’s a “policy”. More

Beware, stay aware from this dealership. The will lie to your face over and over. The will lie to your face over and over. More

When making the deal to purchase the vehicle on 12/3/23, it was agreed that it would include the Lincoln Aviator all weather mats for the first two rows. On 12/13/23, the vehicle was delivered without the a it was agreed that it would include the Lincoln Aviator all weather mats for the first two rows. On 12/13/23, the vehicle was delivered without the agreed upon mats. On 12/14/23 the salesperson and finance manager that were involved in the deal were contacted about the missing mats. On 12/20/23, I contacted them again inquiring about the mats. On Saturday12/23/23, I was informed we would receive the mats on Wednesday (12/27) or Thursday (12/28). Throughout January 2024, I never received the mats and tried to reach out about them without any response back. I also tried several phone calls which were ignored and never returned. On 2/9/23, I was able to get the finance manager on the phone. He promised he would get with the salesperson that day and send us confirmation the mats were ordered and on the way. As of 2/21/24 we have not received the mats or received any communication from them. Very difficult to deal with for such a small issue. More

Same as the previous person, Nelson Garcia is a nightmare. Rude and dishonest. Management defends him. My biggest problem is they do not care about service and you but only want to take your money. nightmare. Rude and dishonest. Management defends him. My biggest problem is they do not care about service and you but only want to take your money. My car is on an extended warranty plan and when brought in for not starting they claimed ‘we are chasing a ghost’. They tried to give it back and it stopped working when they wanted to bring it out. Two days later they hand it back again saying they cannot find the problem. Meanwhile they tried to get 1000 dollars out of me to commit to for diagnosis. Ford Mullinax offered diagnosis for 175. Most of it is covered under warranty. They are incompetent and money they ‘fixed’ the same problem 2 weeks ago but actually made it worse and did not take responsibility. They claimed nothing was wrong with the car. When I went into auto nation to buy jump cables as they did not fix the problem and I cannot bring my car I. For a few days at Mullinax the guy at auto nation offered to have a look and got the problem in 2 min and gave some good advice They are ridiculous, overpriced and underperforming, do not waste your time and money there! More

The service itself was great and I trust the job that was done. The service advisor, Nelson, is a piece of work, however. I had my first impression of him when I walked into the office and he was on the phon done. The service advisor, Nelson, is a piece of work, however. I had my first impression of him when I walked into the office and he was on the phone. He was rolling his eyes and moving the receiver away from his face, like an angsty teenager, as the customer on the other end was trying to get information. He tried to sell me on tires and quoted me a price. His price did not account for the tire sale they had going on at the time, and when I asked about it at a later time, the man scoffed and said he would have given me the discount but I honestly doubt it since the service I received was also on special, and I paid full price. I went elsewhere for tires. I have been back but refuse to deal with Nelson, especially since when I asked again about the tire sale, which the official website states was going through the next month, Nelson quickly informed me that it was last month only, and again rolled his eyes as I let out a quiet scoff. I couldn't believe his audacity. This dealership has a lot of potential and the service department was otherwise great. However if the first person I deal with is an angry liar with no desire to help a customer, I would consider foregoing this dealership for somewhere more accommodating and pleasant. More

This dealership is Sleezy. I don't know how they are still in business. Horrible I don't know how they are still in business. Horrible More

We live out of state Were told they must register the car for us, we could not do it on our own The collected over $1500 and we told them that is way to much They said the difference would be sent to car for us, we could not do it on our own The collected over $1500 and we told them that is way to much They said the difference would be sent to you Of course they never mention anything about the fees involved $225 When they tell you they must register your car, tell them the deal is off and walk out Over two months has past and still no refund This is the type of thing that gives car dealers a bad name They hide fees from you And lie about they must register your car, they do not have to, it’s just another way to make money More

I had a bad experience. Avoid this dealership. They have a total lack of concern for the customer. Avoid! Avoid this dealership. They have a total lack of concern for the customer. Avoid! More

My salesman Lorenzo was outstanding and my experience was great. The service was very nice and the people were great! great. The service was very nice and the people were great! More

It was very easy to make an appointment. When I arrived at the dealership I was helped immediately and my service rep came out shortly and took very good care of me. I was notified every ste When I arrived at the dealership I was helped immediately and my service rep came out shortly and took very good care of me. I was notified every step of the way via text. My service man came out with suggestions and explained each one. It was a wonderful experience!! More