Central Chrysler Jeep Dodge RAM Fiat of Norwood - Service Center

Repair was performed on time and to my satisfaction. Thank you for keeping to the agreed upon schedule. Performing the repair as needed. Providing a clean comfortable waiting area. All service departme Thank you for keeping to the agreed upon schedule. Performing the repair as needed. Providing a clean comfortable waiting area. All service department employees where friendly and helpful More

Needed oil change Had a very good visit.The staff was very accomadating.I don't know what else to tell you other than I was very satisfied with the work. Had a very good visit.The staff was very accomadating.I don't know what else to tell you other than I was very satisfied with the work. More

Bad service manager Told them what was wrong with the truck and manager repeatedly told me there was no problem. WRONG! Took it to another mechanic and he had to rebuild Told them what was wrong with the truck and manager repeatedly told me there was no problem. WRONG! Took it to another mechanic and he had to rebuild the master cylinder. HELLO! Exactly what I suggested they check. Dont listen to the customer, good move. Send a car back on the road when complaining about the brakes, good move. More

Great Experience at Central Jeep The experience at Central heep is great. From the moment Amanda in service greets you at the door and takes your vehicle to the time she comes to get The experience at Central heep is great. From the moment Amanda in service greets you at the door and takes your vehicle to the time she comes to get you when the service is done, everything g is smooth and relaxing. I love the Jeep Grille and being able to grab a bite to eat while I wait. Amanda is awesome; explains what’s going on and the options available for my vehicle. Great experience!! More

Last visit not satisfied, very dismissive Very dismissive my last visit of issues I was sharing about my car. Failed even to place mileage remember for next service. Not pleased at all. Medioc Very dismissive my last visit of issues I was sharing about my car. Failed even to place mileage remember for next service. Not pleased at all. Mediocre service More

Great efficientservice I was welcomed, the staff were pleasant , efficient and knowledgeable. The price for the service was reasonable, the waiting room was clean and comfor I was welcomed, the staff were pleasant , efficient and knowledgeable. The price for the service was reasonable, the waiting room was clean and comfortable, the car was ready when promised. More

rip off We got a brand new jeep wrangler unlimited on June of 2016. That was our second jeep and we were thrilled for our new car. However, this excitement di We got a brand new jeep wrangler unlimited on June of 2016. That was our second jeep and we were thrilled for our new car. However, this excitement didn't last long, About 3 months into our lease it rained and the car started to leak on the driver and front passenger doors. This wasn't just a little drip here and there but there were puddles approximately 1-2 inches deep on the floor mats of each side. We took the car back to a nearby dealership hoping they would be able to fix the issue but sadly they were not. After another try at that dealership and being told we would have to pay the next time we brought it back, we decided to take it to get serviced at Central since that's where we started. We brought the car to Central to try and fix that specific issue about 6 times. We also over the short period of time of our lease our GPS would have moments where it would time out and not work properly, our TPM indicator went on after a very cold bout of days and even after bringing it to the dealership mins after leaving the lot it went on again and lastly a mysterious cracking/rattling noise coming from behind the dash area which I had to drive down just to take the tech out on a drive to duplicate the noise. Even after that the tech still had a challenging time duplicating the noise but eventually was able to. We were told it was fixed but the moment I left the lot the sound was there and continues to be there to this day. All of these issues but none were resolved. Not only was the issue not resolved but we got the impression that no one really cared that we were having this issue with our brand new jeep. For a company that prides itself on customer service you would think that after seeing the same customer almost visit over a short period of time for the same issue you would interject and try to come to a resolution or at least get them in touch with someone who can. This didn't happen once. Each visit to the dealership represents a 2 hour commute there and back, hours missed at work, gas money to drive down there, days and sometimes weeks of having to use a rental car while it was being serviced and not to mention the ridiculous monthly payment we are already dishing out for the lease payment. Once we decided that trying to return the car was our best option we looked to Central to help us, since they sold us the car. You would think a company would want to stand behind their product. We drove down there and walked away feeling like what we had been experiencing was insignificant. We were offered to pay another service visit but after months of visits why would we want to keep going through that? We wanted to work something out that would enable us to walk away with no leaky car but they gave us no viable options, only ones that worked in their best interest. More

Consistently terrible This dealership overall is incompetent and deceitful. I have had consistently poor service: never fixing things the first time, trying to charge me fo This dealership overall is incompetent and deceitful. I have had consistently poor service: never fixing things the first time, trying to charge me for items under warranty, and telling me I need things I don't. The service department managers are sneaky, uncooperative and disagreeable. For example, I had a cracked side view mirror and they told me I needed the entire assembly for $650. They couldn't do the work right away so I walked down the hallway to their parts department and discovered that I could buy the mirror for $175 and was able to easily replace it myself. Another example: My Check Engine light lit intermittently. They told me at 10,000 miles and again at 22,000 miles that it was because I overfilled the gas tank. I said I didn't ever do that and they said just to ignore it unless it stays on for several days. When it did, at 45,000, they refused to cover the repair. I have changed dealerships More