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Central Chevrolet
West Springfield, MA
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The time I spent their purchasing a vehicle for the first time went very well and very fast, the sales rep was very helpful easy to understand very good person I will recommend him to anyone that is purchasi time went very well and very fast, the sales rep was very helpful easy to understand very good person I will recommend him to anyone that is purchasing a vehicle, good job....🤓 More
Service was excellent and I appreciate their taking my safety seriously, had two sensors that had been damaged. I felt that Steve Halloran was extremely professional and went out of his way to make my e safety seriously, had two sensors that had been damaged. I felt that Steve Halloran was extremely professional and went out of his way to make my experience a good one. More
The service was excellent and friendly. The representative took the time to walk me through some questions that I had programming my media center. A great experience! representative took the time to walk me through some questions that I had programming my media center. A great experience! More
I had the pleasure of working with Steven. He was extremely personable. He communicated with me on every step they made. I would recommend this place to everyone. extremely personable. He communicated with me on every step they made. I would recommend this place to everyone. More
I came in for a standard oil change today. I was quoted $79.95 for an 8 quart oil change. As advertised, it comes with multipoint inspection and tire rotation. I agreed to the terms and waited for my car $79.95 for an 8 quart oil change. As advertised, it comes with multipoint inspection and tire rotation. I agreed to the terms and waited for my car to be finished. Once complete, the service advisor said he gave me the 8 quart oil change for $69.95. I was unaware I had to forfeit the tire rotation to get this discount. I was needing the tire rotation. Next, I was told the throttle body needed service. I had the service advisor ask the mechanic if he visually inspected the throttle body. This is not normally looked at according to the 27 point inspection. The service advisor told me the mechanic said, “Throttle Plates were pretty gummed up with black residue” and it needed immediate attention. Then he proceeded to let me know about the Throttle body special for $89.00. Thank God I declined your service advisors up-sell and went on my way. When I got home I decided to perform an inspection of the throttle body. I opened up my air filter box and pulled out my filter. The filter was not inspected because it was full of dirt and debris. If someone would have inspected it, they would written it up or at the minimum removed the debris.. with the filter removed, I used my borescope and visually inspected the throttle body. Clean as a whistle. Complete lie to make a buck. Look, I understand dealerships up-sell services. Do it as a recommendation. Do not come across as this service is detrimental and if not performed jeopardizes the reliability of my vehicle. More
Salesman mike Camerota was very knowledgeable and process was stress free. Mike allowed me freedom to drive the car and extended a lot of courtesy. was stress free. Mike allowed me freedom to drive the car and extended a lot of courtesy. More
Was treated great and taken care of. Had a recall done on my vehicle and was given a brand new vehicle for a loaner. The next day my vehicle was ready. No complaints. my vehicle and was given a brand new vehicle for a loaner. The next day my vehicle was ready. No complaints. More
Brian in service was very friendly, polite & professional. He kept me updated on my Van’s progress. Barker gave me a ride to & from my house ... he’s GREAT ! professional. He kept me updated on my Van’s progress. Barker gave me a ride to & from my house ... he’s GREAT ! More