Central Avenue Chrysler Jeep Dodge Ram - Service Center

I have been a customer of Bill DiGiacomo's for almost 15 years. I trust him and I value his input when it comes to the upkeep of my vehicle. He always has my well being in mind and would never allow me to years. I trust him and I value his input when it comes to the upkeep of my vehicle. He always has my well being in mind and would never allow me to leave the shop unless he feels my Durango is fit for the road. Bill has serviced our last three (3) Durangos and I can't even think of taking my vehicle to someone else!! The quality of work that comes out of the shop is excellent; pricy but you get what you pay for. I never second guess the workmanship regardless if it's just an oil change or a complete set of brakes. If something is "recommended" by Bill then I know it needs to be addressed. I trust him completely. Overall it would be an understatement to say "I would follow Bill anywhere". He's an asset to any Chrysler Dealership due to his ability to make the customer feel like they are the "only" one he has!! I truely think that if it weren't for the trust we have for him, we probably would NOT be investing in a new Chrysler vehicle very soon. More

Bill is always friendly and attentive. He does his best to get you on your way as fast as possible and will accomodate special or personal needs. I gave the rating I did because the service is thorough and to get you on your way as fast as possible and will accomodate special or personal needs. I gave the rating I did because the service is thorough and explained to me in detail so I know exactly what is being done to my vehicle and why. Bill makes you feel like you're getting personal attention and always answers any questions you have. It's a pleasure to deal with Bill because I feel I can trust him and what he says. Joe Leone More

the service manager bill was a pleasure to deal with he made sure that everything worked out for me. with warranty items and that it was done properly. he made it easy for me to drop off and pick up my car made sure that everything worked out for me. with warranty items and that it was done properly. he made it easy for me to drop off and pick up my car. very professional .AAAAAA+++ highly recommend More

Bill is a great service advisor! He is friendly and very thorough in explaining what needs to be done on the car. In working with him in the past, he went out of his way to save me $1k on a part I needed to thorough in explaining what needs to be done on the car. In working with him in the past, he went out of his way to save me $1k on a part I needed to repair my Jeep. For my most recent visit, I was in for an oil change and was in and out in about 30 minutes-amazing! More

brought my 2001 grand cherokee numerous times for service rumbling reverse gear in cold and suspension sqeeking in cold weather after numerous complaints i was told it was a truck they were all like this. rumbling reverse gear in cold and suspension sqeeking in cold weather after numerous complaints i was told it was a truck they were all like this. After the warranty ran out i found out that in fact there were technical service bulletins for both items and it was a common bushing failure and should have been replaced under the warranty. on another vehicle a 2000 sebring the front wheel bearings failed on one side, Jeff assured me that both wheel bearings would be replaced. i later discovered that only one was replaced as the factory installed retaining washers were still on one rotor. the leather seats were also burnt with solder when they had to repair the rear defroster on the sebring and i still have the imprint of a chain link fence they backed the car into on a 100 degree day. Avoid this dealership at all costs More

The service department was horrible. That had no idea what they were doing. They were very undriendly, and abrupt. BUT the worst was that they were insisting that the work I needed was not covered unde what they were doing. They were very undriendly, and abrupt. BUT the worst was that they were insisting that the work I needed was not covered under my extended service contract. It was only when the Chrysler headquarters called them that they covered the expenses. An absolute horror. More

I had a transmission problem with my 2002 Jeep Grand Cherokke and at first they misdiagnosed it as a Governor Pressure Sensor and a Governor Transducer and then said that this was not the problem. After Cherokke and at first they misdiagnosed it as a Governor Pressure Sensor and a Governor Transducer and then said that this was not the problem. After contacting my Extended Warranty service provider, this Chrysler "service center" was authorized to install a salvage transmission and they would not do the work. After having my vehicle at this dealer's "service center" for five weeks, I am taking it out of there and towing it to AAMCO. Lastly, they had my transmission partially disassembled and charged me $265.00 to reassemble it after they had misdiagnosed it! The representatives at this dealer's "service center" are not courteous. They are arrogant and unfair to the consumer. More

My 2000 Jeep Cherokee was leaking radiator fluid so I decided to have it checked out. Just making an appointment was a hassel, it took over 10 minutes to get someone on the phone. I dropped it off Mo decided to have it checked out. Just making an appointment was a hassel, it took over 10 minutes to get someone on the phone. I dropped it off Monday morning. About 2 pm I decided to call and see what the status was, after going thru another phone xxxx I was told that no one had a chance to look at it and they would like me to leave it another day. Not that I had much choice, but I agreed. The next day I again called the dealership to see what the status was on the vehicle, unfortunately the person working on the vehicle was out to lunch and would not return until later. I kindly asked them to call me with the status once he/she returned from lunch. They agreed. Five o'clock rolled around and I had not heard anything so I tried to call. I was unable to get anyone on the phone and so I was reserved to the fact that I would be without my car another day. I called the next morning and was told someone was working on it now and should know something soon. Hours later I still hadn't recieved a call. So I decided to leave work a little early and check on my vehicle. I found it sitting quietly in their parking lot. I went inside to inquire and they told me that it had not been fixed yet and they aske me if I could leave it another day. At this point I simply asked for my keys and decided to go somewhere else. Rather than be apologetic for their handling of the matter they were very rude and course while I tried to take the high road with this bunch of idiots and simply leave and voice my opinion here. I encourage all to stay away from this dealership at all costs. A good mechanic is truly hard to find. More