Central Avenue Chrysler Jeep Dodge Ram - Service Center

I would only recommend this dealership because what choice do i actually have. They own all the ones in my area so i have to go to them. That being said i have been through all emotions when it comes t choice do i actually have. They own all the ones in my area so i have to go to them. That being said i have been through all emotions when it comes to Central Ave service / dealership. The short version is I do not trust my service experience. i always feel hostage to their findings and i always know that once i am done something else will break shortly after and i will have to pay again. In the words of Ben Franklin an ounce of prevention is worth a pound of cure. Every time I service my car something else goes wrong shortly after. An example will be my last service trip 3 weeks ago. I started receiving a service 4 wheel drive system message on my dash. I brought the car in and was so petrified of what they would tell me. I was nervous about the bills what else would break etc. I was happy to discover that the majority of the work would be covered under warantee. I still had to pay 600 out of pocket ( that is a lot for me, i am sure not for some but for me it is) but was OK and even had them perform optional services to thank them for being nice throughout the experience. I was more excited that i would not have to pay thousands. two weeks after this service i start getting the same service 4 wheel drive message plus a check engine light now and then. First thing i think is here we go again, why does this always happen. I make another appointment when i am greeted at the counter i explain the car was here for this exact message two weeks ago and now the sound and the message are back. i am then told by my service agent. Well did you expect the service to fix the problem we didn't say what we were doing would fix it. You can imagine how i felt at this point. I was furious inside but kept my cool. This is exactly what i expected. I get an error you charge my insurance coverage thousands and me 600 i completely expect the issue to be resolved but this service person does not believe that to be the case. My car is currently in this shop and i am awaiting the call to tell me how i owe hundreds more. Why do you operate this way, why do you in my opinion milk everyone for everything you can. I have been a jeep owner for 14 years ( multiple jeeps of course) but this will be my last one because i cant deal with the feeling of being squeezed for every penny from this team anymore. I am sorry i love Jeep cars it's the service and the cost that this dealership group has taken me for is what i can not stand. It is a shame. More

Leased my third consecutive Jeep Grand Cherokee here in December and had a minor vibration problem. Called Bill & made an appointment. He was very courteous & asked if I needed a ride home or to work after December and had a minor vibration problem. Called Bill & made an appointment. He was very courteous & asked if I needed a ride home or to work after I dropped off. I said I did & was very pleased with the sevice. The valet & all the staff could not have been more accomadating. Bill called me within 2 hours & told me the problem was resolved with no charge to me. When I went back to pick up my vehicle once again Bill & the staff were very helpful & proffessional. I keep going back here because I am very pleased with the sales staff (Roz & Jim Inginito) as well as the sevice department. Everywhere is spotless and I feel like they actually value my business. More

Bill always gives great customer service and is very professional. He makes sure to inform the customer beforehand what is needed to be done on their car and also what it will cost. He is great too abo professional. He makes sure to inform the customer beforehand what is needed to be done on their car and also what it will cost. He is great too about letting you know what your car will need in the future. Al is very accommodating and gives great customer service too. More

The services dep. just sucks,,, cant fixed my 2004 dodge ram turbo diesel,, i will definily look for a law suit soon i get my truck fixed right by a real mechanic or a dealer,,,,btw even hit my neighbors ca ram turbo diesel,, i will definily look for a law suit soon i get my truck fixed right by a real mechanic or a dealer,,,,btw even hit my neighbors car because the problem wasnt fixed right. Dont ever use theyr services More

Requested rebuilt part due to car being older; they agreed over phone but went ahead and put in new part at much higher cost to us; GPS stolen while car was in their lot & they refused to take any resp agreed over phone but went ahead and put in new part at much higher cost to us; GPS stolen while car was in their lot & they refused to take any responsibility ... we went to this repair shop in an emergency situation and would never recommend to anyone. Between car rental, stolen GPS and repair bill a power steering pump problem cost almost $1,400. Enough said. More

I purchased my 2008 PT cruiser in August of 2008. I could not even imagine bringing my car to be serviced by anyone else who knows my car as they do. Bill the Service Advisor was wonderful and friendly when not even imagine bringing my car to be serviced by anyone else who knows my car as they do. Bill the Service Advisor was wonderful and friendly when I went for my 21,000 check-up, when I asked him how long it would take approx for me to have my care back, he said in about an hour, well I got there 7:30am and was out by 8:35am, I was stunned as to the way the place was run with knowledge and efficency it was fantastic and there was no charge to me. I love my Cruiser and would never trust it to anyone but Central Ave Chrysler Jeep. I am also very impressed with the new look especially the service area and the customer waiting room....Nice work. Again my thanks. More

Pretty much everything at this service department made the experience of taking my vehicle there positive. From the valet parking, making it easy to drop the car off, to the professional service consultan the experience of taking my vehicle there positive. From the valet parking, making it easy to drop the car off, to the professional service consultants, to the comfortable waiting room complete with coffee and bagels, to the service manager (sorry, can't remember his name) overseing the whole operation. Of special note was my Service Consultant, Dennis Packes, who wrote clear details about my mechanical problems and went the extra mile and researched and resolved the status of my warranty. The mechanic, Tom, seemed genuinely interested in confirming my interpretation of a 4WD problem during a road test. My review is an informed one because I am old enough to remember the 70's and the 80's, when taking your vehicle into the dealership for service, in many instances, was a horror show. Dave Faingnaert More

I just wanted to comment on how very proffesional and friendly the service staff was from Central Ave Jeep especially Bill and staff. It was only the second time weve brought our Jeep Sahara in for friendly the service staff was from Central Ave Jeep especially Bill and staff. It was only the second time weve brought our Jeep Sahara in for service and you would think he knew us for years. Thanks again and I would reccomend the dealership and service department to anyone interested in your vehicles or service. Sincerely, Dan and Diane Hernandez-Feliciano More

I have high regard for Bill D he has been a honest and uprtght person to deal with since I have been dealing with Central Avenue Chrysler I think he has great character and has always went above and beyon uprtght person to deal with since I have been dealing with Central Avenue Chrysler I think he has great character and has always went above and beyond to have my service needs met Thanks Bill Keep up the good work Victor H Sorry about the spelling of your last name More

THE EXPRESS GROUP IS GREAT. JAMES AND HIS CREW WERE VERY THE EXPRESS GROUP IS GREAT. JAMES AND HIS CREW WERE VERY FRIENDLY , CURTIOUS, AND KNEW WHAT THEY WERE DOING. BUT THE MOST I LOVE ABOUT THEM WAS THEY THE EXPRESS GROUP IS GREAT. JAMES AND HIS CREW WERE VERY FRIENDLY , CURTIOUS, AND KNEW WHAT THEY WERE DOING. BUT THE MOST I LOVE ABOUT THEM WAS THEY EXPLAIN IN DETAILS WHAT THE CAR NEEDED AND WHAT WAS GOING TO BE DONE AND WHEN DID I NEED ANOTHER OIL CHANGE AND WHEN I NEED A TUNE UP. MY CAR IS 1 YEARS OLD AND I ALWAYS LIKE TO MAINTAIN MY CAR RUNNING GOOD AND LOOKING GOOD. I BOUGHT IT IN NEWBURGH AND I GO THERE FOR MAINTANCE BUT IT IS FAR FOR ME AT THE PRESENT MOMENT TO GO THERE , SO I GOT ON THE INTER NET AND FOUND CENTRAL AVE. IT CLOSER FOR ME AND THEY ARE VERY PROFESIONAL JUST LIKE NEWBURGH DEALERSHIP IS ,BUT MUCH MUCH CLOSER FOR ME AT THIS TIME. THANK YOU FOR TREATING ME SO NICELY AND FOR TAKING YOUR TIME TO EXPLAIN EVERYTHING TO ME. FOR EVER GRATEFULL REYES More